Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CycleGear

CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey stargrey stargrey stargrey stargrey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,264
value
14
shipping
8,421
quality
11,719
This company responds to reviews on average within 4 days

Instant Feedback

34,038 reviews

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
Follow sonja K.
Unfollow sonja K.
Share Review
Report Review

Great Service!
June 14, 2024

Devon was awesome, provided great service all the way through installing a new Cardo in the new helmet and verifying that it all worked properly. Will definitely return to CycleGear in the future.

Date of experience: June 4, 2024
Arizona
1 review
0 helpful votes
Follow Emiliano W.
Unfollow Emiliano W.
Share Review
Report Review

Helmet purchase
June 14, 2024

Employee was very accommodating and easily helped me with my helmet purchase.

Date of experience: June 4, 2024
Washington
1 review
0 helpful votes
Follow Scott Z.
Unfollow Scott Z.
Share Review
Report Review

Overall very saitsfied
June 14, 2024

Item was out of stock. Staff ordered one in. Received notice it was at store. They installed unit promptly

Date of experience: June 4, 2024
Kansas
1 review
0 helpful votes
Follow connor S.
Unfollow connor S.
Share Review
Report Review

Really Helpful Staff
June 14, 2024

New rider hear, never bought gear before. Had an idea of what I wanted and they helped answer my questions. Really wish I remember the name of the guy that helped me, I appreciated his help - the real tall guy :)

Date of experience: June 4, 2024
Texas
2 reviews
0 helpful votes
Follow Stefano G.
Unfollow Stefano G.
Share Review
Report Review

Both items were as described and I received them very quickly.

Date of experience: June 4, 2024
Massachusetts
1 review
0 helpful votes
Follow Russell A.
Unfollow Russell A.
Share Review
Report Review

Does not mount tires on all rims
June 14, 2024

It started out good. Ordered tires and they shipped and were delivered quickly. That was it for the good. Took the morning off from work and brought the wheels to Cycle gear. Employee said he would not mount the tires. Employee said management informed stores not to work on certain wheels. He could not show me the policy. When I called before I went there he sounded like he didn't want to do it. He complained he was the only one who did it and he wasn't paid more for it.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
Follow Stephen N.
Unfollow Stephen N.
Share Review
Report Review

Excellent experience
June 14, 2024

Would highly recommend this company for all your motorcycle needs.

Date of experience: June 4, 2024
Virginia
1 review
0 helpful votes
Follow Nick M.
Unfollow Nick M.
Share Review
Report Review

Good price/Good Service
June 14, 2024

I needed new tires for my VFR and I'm the type of guy that goes overboard researching everything, including prices. I settled on a set of Metzler Roadtec 1 and CG had the best prices I could find, even beating that big online store that starts with an A. Some of their other tires could be found cheaper online but if you factor in the lower price of mounting and balance when you buy from them it usually works out in your favor. I was a little hesitant having them mount after hearing some horror stories but my experience was great. I dropped the wheels off and picked them up the next day with no issue and they feel great in the bike.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
Follow Martin D.
Unfollow Martin D.
Share Review
Report Review

New warm gloves
June 14, 2024

It was easy to find new gloves. Was able to filter what I was looking for. New gloves that will keep my hands warm and protected.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
Follow wbaldo M.
Unfollow wbaldo M.
Share Review
Report Review

Good prices
June 14, 2024
Updated review

It always feels nice to go to Cycle Gear and find a new jacket or helmet you like. It is always good to wait for their sales events to get discounts. I wish they had more on sale events for pricey products. (jackets, helmets, accessories)

Date of experience: June 4, 2024

Very good
May 24, 2024
Previous review

Very good.

Date of experience: May 13, 2024
New York
1 review
0 helpful votes
Follow Mark X.
Unfollow Mark X.
Share Review
Report Review

Bought product based on delivery date. Don't meet the delivery date. Package received late, missing all sorts of washers. Contacted customer support. They said I would have to file a claim because of your very poor packaging. Or I could buy another item and have the shipping expedited, and hope that the claim would refund my money. If it didn't I would be paying for the item 2 times. Overall a very negative experience. Very unfortunate.

Date of experience: June 4, 2024
Arkansas
1 review
0 helpful votes
Follow James J.
Unfollow James J.
Share Review
Report Review

Bilt helmet
June 14, 2024

Super fast delivery. Exactly what I expected. Nice fit and looking helmet,

Date of experience: June 4, 2024
California
2 reviews
0 helpful votes
Follow Lona S.
Unfollow Lona S.
Share Review
Report Review

Friendly sales personnel
June 14, 2024

Friendly greetings through the front door. The employees are accommodating when picking the right helmet. It was also nice to have a woman at the store to help with women shoppers (riders). On that note, it would be nice to see more women's street clothing selections at the Pacheco, CA store.

Date of experience: June 4, 2024
Illinois
1 review
0 helpful votes
Follow Maureen V.
Unfollow Maureen V.
Share Review
Report Review

It was a gift for my son-in-law.
June 14, 2024

There was an error when I filled out the order and was corrected immediately with no charge.

Date of experience: June 4, 2024
Wisconsin
1 review
0 helpful votes
Follow Enrique V.
Unfollow Enrique V.
Share Review
Report Review

Top notch service
June 14, 2024

Ordered in store, and received in a couple days. The staff are all riders, and really care about your experience. A+++

Date of experience: June 4, 2024
Wisconsin
2 reviews
0 helpful votes
Follow Jackson G.
Unfollow Jackson G.
Share Review
Report Review

Good products
June 14, 2024

Fast delivery, the products I prded where of good quality and they where on sale

Date of experience: June 4, 2024
New York
2 reviews
0 helpful votes
Follow jose H.
Unfollow jose H.
Share Review
Report Review

Rider
June 14, 2024

Could've used a broader selection and the Large on helmet was pretty tight.

Date of experience: June 4, 2024
Ohio
3 reviews
0 helpful votes
Follow Reggie P.
Unfollow Reggie P.
Share Review
Report Review

Very nice and easy
June 14, 2024

Free ship to store is great, thanks! And the sale price on an item I needed is pretty cool too

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
Follow Jay L.
Unfollow Jay L.
Share Review
Report Review

Cycle Gear Review
June 14, 2024

I'm a fairly new rider and decided to go to cycle gear in Greenville SC to pick up all new gear. Brooke was extremely helpful in helping me get exactly what I was looking for. 10/10 would recommend!

Date of experience: June 4, 2024
Illinois
1 review
0 helpful votes
Follow Barry C.
Unfollow Barry C.
Share Review
Report Review

Warm Friendly Atmosphere
June 14, 2024

I really like the e Cyclegear in Orland Park Ill.
They treat me like family when I come into the store. It is a warm and friendly atmosphere from the staff and I like that.

Date of experience: June 4, 2024