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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,264
value
14
shipping
8,420
quality
11,718
This company responds to reviews on average within 4 days

Instant Feedback

34,033 reviews

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California
2 reviews
0 helpful votes
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Great value
June 14, 2024
Updated review

Easy to order online and had the perfect size with competitive pricing

Date of experience: June 4, 2024

Great value
March 21, 2024
Previous review

Great value

Date of experience: March 11, 2024
North Carolina
1 review
0 helpful votes
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Fancy Lady Rider
June 14, 2024

The staff was great and so knowledgeable. Every time I come into the store I feel at home! Great place and people!

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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Amazing!
June 14, 2024

Great, Definitely i will recommend you. Reliable and on time

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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The pants I wanted weren't in stock, so I ordered them while I was at the store and picked them up when they came in.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Helpful
June 14, 2024

Very satisfy with the experience I had at the store and the person who helped was very experienced

Date of experience: June 4, 2024
Florida
2 reviews
0 helpful votes
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Fantastic Sissybar bag
June 14, 2024

Real leather, fair price, fast shipping & perfect size for what I was looking for!

Date of experience: June 4, 2024
Washington
1 review
0 helpful votes
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Great help in store to choose the correct blue jean for riding, delivery was on time and well executed

Date of experience: June 4, 2024
Connecticut
1 review
0 helpful votes
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Great experience
June 14, 2024

The amount of care each employee had for me was top tier. Extremely knowledgeable and desired my safety.

Date of experience: June 4, 2024
Washington
1 review
0 helpful votes
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Great customer service
June 14, 2024

I had a helmet shipped to the Lynwood store, and when I went to pick it up, they happily installed my visor and pinlock that I had gotten elsewhere (because CG was out at the time), and also installed my new Cardo system at the same time.

Date of experience: June 4, 2024
North Carolina
1 review
0 helpful votes
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Couldn't Help A Customer Out
June 14, 2024
Updated review

I have bought tires and other things from Cycle Gear for years but never lived close to a store. When buying tires I call ahead to find when business would be slow and I could wait for the tire to be mounted. After driving 30 miles I got to the store when it opened and there were two employees present. One employee who could not put on the tire was helping another customer leaving me and the manager the only people in the store. I told the manager how I had traveled 30 miles and hoped to be able to wait for the new tire to be mounted. He said he had some delivers to make and reminded me of the 24 hr. Policy. Next time I will order tires online from whoever has the best price and free delivery to my how house.

Date of experience: June 4, 2024

Find tires for my bike was easy
February 2, 2024
Previous review

Find tires for my bike was easy.

Date of experience: February 2, 2024
Minnesota
2 reviews
0 helpful votes
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Excellent experience
June 14, 2024

I received my product in a timely manner and I brought it to my local CG for installation while I waited!

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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Received on time and as expected
June 14, 2024

Fast Service and Delivery (I really appreciate not using USPS). I had purchased an item on Amazon and it took longer and they didn't even send what I expected. With Cycle Gear it arrived super fast and exactly what it had to be.

Date of experience: June 4, 2024
Alabama
1 review
0 helpful votes
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Tire Warmers
June 14, 2024

Quick and easy! I ordered the tire warmers I wanted and they shipped them to my door.

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
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I ordered a Neotec head pad in L13 but received L5 (wrong thickness). I returned it to the store and within minutes had a refund and new L13 on order. Someone evidentially made a packing error but follow up customer service was fantastic. Thank you Hicksville. LI store team.

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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Awesome staff fast shipping 10 stars very familiar with products

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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Limited stock on new products
June 14, 2024

Limited stock on parts for a new helmet ordered a pin lock that fits the new helmets as well as the version two and none were in stock had to order them

Date of experience: June 4, 2024
Michigan
1 review
0 helpful votes
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No issues with order.
June 14, 2024

The stores can't change scooter tires because the rims are too small but all yall you need is the adapter! Please consider that as an added service :) Thank you!

Date of experience: June 4, 2024
Missouri
1 review
0 helpful votes
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Great Service!
June 14, 2024

Devon was awesome, provided great service all the way through installing a new Cardo in the new helmet and verifying that it all worked properly. Will definitely return to CycleGear in the future.

Date of experience: June 4, 2024
Arizona
1 review
0 helpful votes
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Helmet purchase
June 14, 2024

Employee was very accommodating and easily helped me with my helmet purchase.

Date of experience: June 4, 2024
Washington
1 review
0 helpful votes
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Overall very saitsfied
June 14, 2024

Item was out of stock. Staff ordered one in. Received notice it was at store. They installed unit promptly

Date of experience: June 4, 2024