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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,264
value
14
shipping
8,426
quality
11,724
This company responds to reviews on average within 4 days

Instant Feedback

34,053 reviews

We monitor reviews for authenticity

Arkansas
1 review
0 helpful votes
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Helmet
June 14, 2024

Got it…………………………………………………………………………………………………………….perfect fit

Date of experience: June 3, 2024
Massachusetts
1 review
0 helpful votes
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Employee that helped me was great, knowledgeable but the quad mount charging attachment product already broke after couple times being used. Brought back instead of offering to switch out the guy wanted to run a bunch of tests on bike.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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The only complaint I have is that it took two weeks to get to me.

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
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Delayed Delivery
June 13, 2024

I ordered my boots on May 13 and didn't receive until May 23. Supposed to be 2 day shipping with RPM membership. Cyclegear picked the USPS for the delivery. It appeared Cyclegear shipped the items with a day; however, the USPS took 9 days to deliver from Las Vegas according to the tracking. Amazon meets their time commitments on shipping. Why can't Cyclegear?

Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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So far so good
June 13, 2024

Order arrived quickly. Correct item and size was delivered without damage.

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
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Great helmet
June 13, 2024

Loved the helmet and Bluetooth is not as bad as the reviews say

Date of experience: June 3, 2024
Massachusetts
1 review
0 helpful votes
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Great experience always!
June 13, 2024

Convenient, professional, good business practices. Great experience all the time I go there.

Date of experience: June 3, 2024
Colorado
1 review
0 helpful votes
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Great experience with the staff at cycle gear. They are always helpful and super nice. Amazing experience

Date of experience: June 3, 2024
New Mexico
1 review
0 helpful votes
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All good
June 13, 2024

The staff at the store in Las Vegas Nevada Are excellent. Above and beyond helpful and patient.

Date of experience: June 3, 2024
Indiana
1 review
0 helpful votes
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Ordered mirrors, expected them to be here within 2 weeks. Only took two days. Unfortunately I think I'm going to try to return the product because the mirrors don't look right on my bike.

Date of experience: June 3, 2024
Oregon
1 review
0 helpful votes
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Decent experience
June 13, 2024

Ordered brake parts. One ended up not fitting. Returned myself. No issues with the return. Overall good experience.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Great Helmet
June 13, 2024

The process was easy and arrived in three days after ordering

Date of experience: June 3, 2024
Hawaii
2 reviews
0 helpful votes
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Fast friendly and helpful
June 13, 2024

The staff is experienced and provides knowledgeable feedback on the products that they carry

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
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Not as described
June 13, 2024

I went to order a helmet online for my son and waited because I received a flyer in the mail saying premium helmets would be on sale in 2 or 3 days. The flier actually pictured and named the helmet I was going to get him. I called one of your stores that same day and they confirmed the helmet would be on sale if I waited. The morning of the sale I went online and it did not show the helmet on sale. I called a store again and they said I needed to call customer service because they didn't see it. Customer service said that the helmet was nowhere in their system as being on sale and assured me the helmet was not one of the sale helmets. I waited for nothing, and then proceeded to order online anyways and paid for next day shipping and didn't receive it anywhere close to next day. I think he received it 3 or 4 days later. The whole experience seems like everything advertised was just to get me in. My son is very happy with the helmet overall just getting there wasn't the fun exciting experience it should have been.

Date of experience: June 3, 2024
Massachusetts
1 review
0 helpful votes
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Exceptional Customer Service
June 13, 2024

Experienced rider who needed a new helmet before a long weekend ride. Came in the Tuesday before knowing the helmet i wanted but unsure about the size. Simba provided awesome customer service. He got me sized properly. Helped me order the exact helmet I wanted at the best price possible. Simba even went the extra step of calling to ensure I would receive the helmet in time for the ride. I could not be happier with my experience.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Galfer Brake Disc
June 13, 2024

Placing the order at the Edison store was fast and simple. Product was delivered just 2 days later.

Date of experience: June 3, 2024
Indiana
1 review
0 helpful votes
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Great experience easy to order just what I was looking and great price

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
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Outstanding
June 13, 2024

Great customer service and always have what I'm needing if not the order is taken and delivered on time as promised

Date of experience: June 3, 2024
Brazil
1 review
0 helpful votes
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Eficiência
June 13, 2024

Tudo dentro do esperado. Nada a reclamar. Boa variedade de produtos. Parabéns!

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Outstandingly Easy Transaction
June 13, 2024
Updated review

It really is as simple as selecting your item, buy it, ship it, pick it up at your local store. Emails keep you appraised of the progress of your shipment and delivery. Just easy. As it should be.

Date of experience: June 3, 2024

Absolutely loved the SMS link to the closeout as well...
October 3, 2023
Previous review

Absolutely loved the SMS link to the closeout as well as the additional promo code. Very grateful and satisfied with this experience.

Date of experience: October 3, 2023