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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,263
value
14
shipping
8,412
quality
11,710
This company responds to reviews on average within 4 days

Instant Feedback

34,008 reviews

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California
1 review
0 helpful votes
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Wtf
June 13, 2024

I ordered a tire took three days still couldn't get it mounted needless to say not happy went to the guy down the street. He mounted it less than five minutes. I have no idea what was going on. It's not they weren't trying. It's just that they weren't succeeding.

Date of experience: June 3, 2024
Alabama
1 review
0 helpful votes
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Motorcycle 1/2 Helment
June 13, 2024
Updated review

Helment fit was good fasturn around,looked good.I have used cyclegear several temes would recommend.

Date of experience: June 3, 2024

Motorcycle Helment
March 21, 2024
Previous review

My order was as described with fast delivery.The helment I ordered was a good fit I really like it.

Date of experience: March 11, 2024
California
1 review
0 helpful votes
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Cycle gear Visalia, CA
June 13, 2024

I love this store all of the employees are amazing especially tyler.

Date of experience: June 3, 2024
Ohio
1 review
0 helpful votes
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Great
June 13, 2024

The employees guided me in the right direction as a new rider. They taught me how the helmet needs to be tight on the cheeks. If it wasn't for them I'd have a helmet not 100% secure on my face.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Good product fair price
June 13, 2024

When I came in you didn't have what I needed, which is cool, we ordered it, I paid in full for it, and they said they would text me when it came in, great I thought. However more then two weeks went by, so I finally called to see the status, and they said oh yeah it's been in. Great, was anyone going to tell the customer? Just hopeful I would forget?

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Quad lock
June 13, 2024

Received my order early with no issues. Great customer service.

Date of experience: June 3, 2024
Georgia
1 review
0 helpful votes
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Bilt Techno 3.0 Face Shield
June 13, 2024

I originally ordered the wrong face shield for my helmet (the nomad modular) and Cyclegear gave me a quick refund. After the correct face Shields came in, they installed it for me in store!

Date of experience: June 3, 2024
Utah
1 review
0 helpful votes
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Very helpful in all aspects
June 13, 2024

I went there looking for gloves one of the staff asked if they could help me find something in particular. When I told him what I was looking for he helped me look and eventually helped me order the gloves on line, he helped me save money by applying things like my msf course number and notified me of other deals that were going on at the time.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Slow shipping
June 13, 2024

I pay for the writer program and I'm supposed to get two day shipping

Date of experience: June 3, 2024
Tennessee
2 reviews
0 helpful votes
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Awesome customer service!
June 13, 2024

The store clerk set up the payment plan and then had the order shipped right to my house.

Date of experience: June 3, 2024
Georgia
1 review
0 helpful votes
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Satisfied
June 13, 2024

I'm satisfied with all the business I have done with Cycle Gear. Everything has gone smoothly and without any hassles.

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
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SATISFIED CUSTOMER
June 13, 2024

Ordered tires online, tracking was accurate for delivery date. Had tires mounted at the store, they were ready before the estimated time of completion. Very pleased with service.

Date of experience: June 3, 2024
Oregon
1 review
0 helpful votes
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I don't want to do a review
June 13, 2024

I don't want to do a review but you won't stop emailing me until I do

Date of experience: June 3, 2024
Arkansas
1 review
0 helpful votes
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Tire purchase and mounting
June 13, 2024

Got quick delivery & mounting done same visit
Also got good follow up on delivery

Date of experience: June 3, 2024
Colorado
1 review
0 helpful votes
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Very easy. Talked with associate prior to ordering. Replaced my HJC helmet with new HJC so ordered on line, shipped to store.

Date of experience: June 3, 2024
Mexico
1 review
0 helpful votes
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RaceDay
June 13, 2024

All the goods are in high quality, satisfy my needs, thanks the requirements ask for 50 characters so this is not useful information

Date of experience: June 3, 2024
Louisiana
1 review
0 helpful votes
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Great boots
June 13, 2024

Great boots. Not sure why everyone says size down… a size 43 fits me at 9.5 US perfectly.

Date of experience: June 3, 2024
New Jersey
2 reviews
0 helpful votes
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Highly recommend, great products and service. Very helpful staff and shipping was fast.

Date of experience: June 3, 2024
Oregon
2 reviews
0 helpful votes
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Long time customer
June 13, 2024
Updated review

Quick, easy, and you guys usually have what I'm looking for. Received my item much sooner than expected. What more can a person ask for.

Date of experience: June 3, 2024

On line or in store, always quick and easy
October 14, 2023
Previous review

On line or in store, always quick and easy

Date of experience: October 14, 2023
Ohio
1 review
0 helpful votes
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Helpful staff
June 13, 2024

The crew that was there over the weekend were great to work with and very helpful in finding exactly what I was after.

Date of experience: June 3, 2024