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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,259
value
14
shipping
8,374
quality
11,671
This company responds to reviews on average within 4 days

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33,938 reviews

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Washington
1 review
0 helpful votes
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Husband needed new boots
June 13, 2024

He loves them! He first tried them on and they were super tight, he was immediately frustrated. Turns out there were two inserts in the boot! Lol. He has wore them a few times now and really likes the fit.

Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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Average order experiance
June 13, 2024

It was a very average ordering experience, nothing bad or spectacular about it, just a frigging normal order

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Great customer service
June 13, 2024

Chrispy hooked me up with the alpinestars gloves and boots i was looking for. The boots weren't in stock, and he ordered them for me. I picked them up in stores a few days later

Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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Quick
June 13, 2024

Good customer service, knowledgeable cashiers, quick shipping.

Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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Great service
June 13, 2024

It was quick and efficient. The inside staff explained everything well. They were very friendly.

Date of experience: June 3, 2024
Massachusetts
1 review
0 helpful votes
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Amazing people
June 13, 2024

I ordered a few riding jackets. Unfortunately one of them did not fit and that was a style that was going out if stock and they informed that they didn't know if or when it would be back instock. So they talked me into a different style jacket that I tried on in the manchester store where I tried to do the return.
They were very helpful and suggestive of getting a different style rather then just returning it. I am greatful for it. Now I have a new jacket that I lovee!

Date of experience: June 3, 2024
Tennessee
1 review
0 helpful votes
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Decent Gloves
June 13, 2024

Gloves are alright but airflow could be better for summer gloves.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Happy Customer
June 13, 2024

Quick, easy online order, delivered to local Cycle Gear. Friendly customer service when picking up order.

Date of experience: June 3, 2024
Wisconsin
1 review
0 helpful votes
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Highly recommend
June 13, 2024

Very friendly and knowledgeable. Easy to do business with them.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Cycle gear Tampa experience
June 13, 2024

Andrew was a great sales person and was helpful and kind. He helped me install the quadlock and explained how things are setup.

Date of experience: June 3, 2024
Ohio
1 review
0 helpful votes
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Had to return
June 13, 2024

Unfortunately my husband really wanted this helmet, it was a 3XL (finally) and modular. Got it as a gift, he opened it and it had white marker writing all over it and was broke in multiple places. To top it off it was a size 2XL. They returned it easily but of course had no 3XLs left. Very disappointing, I'll just stick with direct from the store if shopping here again.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Terrible Shipping
June 13, 2024

I ordered my wife's helmet on Thursday or Friday, I pay extra for RPM for the 2 day guaranteed shipping. My order didn't come in until Friday the following week and my wife and I had a riding event the Thursday before we received the helmet. Due to us not receiving this helmet on time not only did we not go on the riding event, I lost out on money because the event was supposed to sponsor my business. Super frustrating.

Date of experience: June 3, 2024
Colorado
1 review
0 helpful votes
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Bike guys!
June 13, 2024

The people at Cycle gear are "bike guys"...helpful, knowledgeable, and understanding of the trends without bein disrespectfull of my "old school" mentality.

Date of experience: June 3, 2024
Wisconsin
2 reviews
0 helpful votes
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Helmet order
June 13, 2024
Updated review

I found the information offered by the sight to be very helpful with my order.

Date of experience: June 3, 2024

Very easy to use and great descriptions of the products...
January 29, 2024
Previous review

Very easy to use and great descriptions of the products sold.

Date of experience: January 28, 2024
Washington
1 review
0 helpful votes
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Quick shipping +returns
June 13, 2024

I spent months weighing options on buying some new kit. I settled with cycle gear for the fast shipping and hassle free returns. I could've spent less buying & shipping from another country, but it would've ultimately cost more money and time if I needed to return anything. It's worth keeping the money in the US. A few extra bucks is worth it.

Date of experience: June 3, 2024
New York
2 reviews
0 helpful votes
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Excellent consumer experience
June 13, 2024

What to say... they had the product I needed, in the size I needed, and shipped it quickly. Can not ask for more!

Date of experience: June 3, 2024
Costa Rica
1 review
0 helpful votes
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Good experience
June 13, 2024

As good than I would buy again, your customer experience was excellent

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Both items fit too big
June 13, 2024

I contacted customer service for a replacement with a smaller version of both and they helped me out.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Everything ok
June 13, 2024

Great attention, personnel is knowledgeable and gives good advice on parts needed.

Date of experience: June 3, 2024
Mexico
2 reviews
0 helpful votes
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Excellent customer service
June 13, 2024

Easy and fast, great attitude, always good value options, thanks.

Date of experience: June 3, 2024