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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,259
value
14
shipping
8,351
quality
11,648
This company responds to reviews on average within 4 days

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33,866 reviews

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1 review
0 helpful votes
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Klim riding gear is fantastic
April 27, 2026
Updated review

Cycle Gear has a comprehensive assortment of gear. I was looking for new jacket and pants for better protection and waterproof ability in one. I looked at what they had in their local store and got an idea of the right size but I didn't particularly like the choices there. So, I looked online and asked my riding buddies and settled on a Klim Carlsbad set. I was going to buy the close out set until I read about the improvements for 2026. $$$ but worth it. Great gear. They spend a lot of time making sure you can work with the zipper, clasps, etc. with gloves on. Comfortable, functional and well built.

Date of experience: April 17, 2026

Easy transaction, as usual
April 16, 2026
Previous review

Easy transaction, as usual.

Date of experience: April 6, 2026
Oregon
1 review
0 helpful votes
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LS2 helmet shipped
April 27, 2026

The service at the Springfield Oregon store and speed of delivery were excellent. The helmet is what I expected, but it has a lot of road noise. I am going to get ear plugs. All good

Date of experience: April 17, 2026
1 review
0 helpful votes
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Great service, great products
April 27, 2026
Updated review

Have bought a number of things from here, most recently a new riding jacket, and have been impressed with the level of service and quality of the products. I've also shopped in-store and had a good experience with helpful staff.

Date of experience: April 17, 2026

Great as always
April 15, 2026
Previous review

Great as always

Date of experience: April 5, 2026
California
1 review
0 helpful votes
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Cycle Gear rocks
April 27, 2026

Great assortment of accessories. Timely and friendly service,

Date of experience: April 17, 2026
Texas
1 review
0 helpful votes
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Everything went well
April 27, 2026

Ordered a phone case online and it shipped too the store for me to pickup. No issues.

Date of experience: April 17, 2026
Wisconsin
1 review
0 helpful votes
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Delivery
April 27, 2026
Updated review

Stop using FedEx they are terrible handling goods unless you sent out a box all taped up because of the holes and tears in it.
The goods haven't been put together yet so I hope all parts are there because there were some loose items inside such as nuts, bolts and washers.
None of these carriers are held accountable for the way they damage goods.

Date of experience: April 17, 2026

Quick and easy
April 16, 2026
Previous review

Quick and easy

Date of experience: April 5, 2026
1 review
0 helpful votes
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I almost retuned these boosts but Jabob at the store explained how to get used to the boots and how long it would take to break them in and he convinced me to keep them. I am glad listed to him.

Date of experience: April 17, 2026
Iowa
1 review
0 helpful votes
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3XL jacket
April 27, 2026

Very nice quality jacket; however, I expected a 3XL jacket to be longer. This jacket was too short. Otherwise it fit nicely in all other areas.

Date of experience: April 17, 2026
Sri Lanka
2 reviews
0 helpful votes
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Good info on site
April 27, 2026

Detailed info on website, good description between the various models of Cardo products. Very quick shipping.

Date of experience: April 16, 2026
Macao
1 review
0 helpful votes
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Easy Online Exchanges!
April 27, 2026

Auburn Wa Cyc Gear gives you the service a customer expects. Very nice staff that offer alternatives instead of "just a no, refund, bye"

They are very knowledgeable about helmets and gives you the safety confidence every motorcycle rider should have.

Date of experience: April 16, 2026
South Dakota
1 review
0 helpful votes
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Ordered a helmet and coms for it
April 26, 2026

Had my daughter who lives with her mom visitsd the store for a full face helmet fitting. Ordered a LS2 helmet and Cardo com set. Not in stock. Helmet arrived in a couple days. Head set took a week. They installed the Cardo for her on pick up at the store. She likes

Date of experience: April 16, 2026
1 review
0 helpful votes
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Next time going with my gut
April 26, 2026

The customer rep was very knowledgeable, but the helmet is noisier than expected. In fact i will say it is the loudest full face helmet I have had. Nit sure if I need to make some adjustments with the vents. Next time I will just go with my gut.

Date of experience: April 16, 2026
Illinois
1 review
0 helpful votes
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CycleGear provides a great shopping experience. While not everything you can try before purchasing, they have a flexible return policy that allows you to buy different options and return something that did not work well. Staff is very responsive, responsible, and professional. Recommended!

Date of experience: April 8, 2026
Texas
1 review
0 helpful votes
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Great Customer Service
April 26, 2026
Updated review

I did not need help with this particular order, but overall, Cycle Gear has the best customer service I have experienced from any online retailer.

Date of experience: April 16, 2026

Cycle Gear has the best online service in my experience...
April 15, 2026
Previous review

Cycle Gear has the best online service in my experience when shopping for motorcycle gear.

Date of experience: April 5, 2026
1 review
0 helpful votes
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I'll be ordering more.
April 26, 2026

Two items arrived a day early, but the main one I needed arrived last yet on the day specified.

Date of experience: April 10, 2026
California
1 review
0 helpful votes
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These handlebars are perfect!
April 26, 2026

We walked into the store and they didn't have the handlebars we needed. The salesperson took us to his computer and showed us exactly what we were looking for. Great service — we almost walked out before he helped us.

Date of experience: March 19, 2026
Oregon
1 review
0 helpful votes
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Bought a helmet
April 26, 2026

The saleswoman at the Portland store was very helpful and knowledgeable. Couldn't have had a better experience purchasing my helmet and looking at additional products.

Date of experience: April 4, 2026
1 review
0 helpful votes
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Cool Helmet
April 26, 2026

I really only got this brand because the details on the helmet were super cool. It fits great, very comfy, the neck buckle does sit a little too close to my throat it chokes me a bit if it's not sitting right

Date of experience: April 15, 2026
Oregon
1 review
0 helpful votes
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Best sales people
April 26, 2026

Vancouver cycle gear has the best sales people in the business. No pressure when I'm trying stuff on or pestering them for tire availability.

Date of experience: April 10, 2026
1 review
0 helpful votes
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Awesome as always!
April 26, 2026

As always cycle gear delivers! Love my exhaust!
Thank you.

Date of experience: April 15, 2026