CycleGearReviews 11,743

My experience has been a long one! I finally found my helmet and they had it shipped right to my house. It wasn't the original one I ordered. I had wished I waited as opposed to to originally ordering it on line as they know at the shop the proper fit to order for you. Best to wait till you get there as they can ship anything you need straight to your house once you find the right lid!

I got this helmet on a spring sale and it was pretty much half off! Very comfortable even when I'm still breaking it in, have only worn it twice on the road. Love the feature of the dropdown visor and the face shield is quality as well!

I placed my order with Cycle Gear on the 27th, expecting it to ship within their promised 24 hours. I went ahead and booked my mechanic appointment based on that timeline.

Half the order arrived 4 days later — not too bad. But the rest, including my critical engine oil, took a full 10 days to show up. Classic case of "promises vs. reality" with online moto parts retailers. They advertise fast shipping, but in practice, that 24-hour window often turns into processing delays plus transit time that can stretch much longer than expected.

Thankfully, I jumped on Amazon at the last minute. I ordered the oil at 4:30 pm Saturday and had it in hand by 3:55 am Sunday — just 11 hours and 25 minutes later. It saved the day and kept my service on schedule.

Cycle Gear really needs to set more realistic expectations. When you're relying on parts for a booked mechanic appointment, a 10-day delay on supposedly in-stock items is frustrating. Amazon came through like a champ in the clutch, but I shouldn't have had to scramble like that.

I'm not sure what can be said about what of my favorite stores/websites, that people don't already know. I do wish there was an option to order OOS items so they immediately ship to you as they become available but otherwise- zero complains.

Order came as described in new condition. Jacket is great, vents well. Runs a little tight so order up a size

Had to order online because my local store doesn't carry 5x sizes and the other store was out of stock. Was told that shipping same day was not guaranteed for the weekends which I didn't think was right and not to be informed kind of pissed me off too.

Nice people to talk too and help me choose my items.

They do such a great job over there at cycle gear off US 19 and park. That place is always clean and they're always right there to help you out with whatever you need

I visited the Albuquerque location in search of a new helmet. The salesman, Israel, was extremely helpful and polite. I didn't purchase a helmet at that time, but did order a C5 after further research. The helmet arrived quickly and was a great fit. The only problem was the chin strap was extremely tight and couldn't figure out how to loosen it. Back to CG and asked for assistance. Kai was fantastic and adjusted it for me by removing about half the internal pads. Fits great now, but really Schuberth?

I found my parts online here for best price and helmets are great price. They shipped it quickly and got it within three days to my door.

I needed a new brake switch for my Harley. Cycle Gear is local to me and I was able to order online and pick up in store. Free delivery. They also had the best price for it. Easy decision.

I have ordered many products from Cycle Gear over the past years. Most times, I choose the delivery to store option so I can pick them up at my leisure as the store is near my home and place of work. The products have always been delivered timely and I have no issues with the website or the ordering process. The return process is exceptionally easy with no hassles about a product that you decided wasn't going to work out. This is really important to me as many companies make returning a product difficult despite their claims about no hassle returns.

I really want to mention the staff at my store in Brookfield, Wisconsin as they deserve credit for their outstanding customer service. They always call, in addition to text when a product comes in, and if you call to inquire about your product being delivered due to a UPS/FED-X notification received, they will even go so far as to sort through the unopened deliveries in order to find your item so it can be picked up that same day. In addition, they treat me and other customers I have seen in the store with utmost respect and professionalism, are helpful and very knowledgeable about the products in the store. Always have had a great, friendly experience when in my store.

I bought a rear break pads. Did not install them as of yet. The reviews were good, the price was fine, i hope the pads will work fine. Now just need to install.

I was able to order the tire, have it delivered to the store. Then they mounted and balanced the tire for me. No problems.

This is my second SEDICI Helmet from Cycle Gear. The went to the store in Colorado Springs CO to try on helmets from Schuberth and a few other brands. They gave me a personal shopper experience and even change out the clear visor on my existing SEDICI helmet. I went to pay for the new clear visor, and they said it was on them and they didn't charge me. I did not buy a helmet that day. I few days later I went online and bought the Carbon Fiber SEDICI modular helmet. Because of how they treated me while visiting the store.

First, a shout out to CG. When the Forma Voyager touring boots I ordered ran small, with zero questions, CG provided me an RMA number and my return was shipped out the very next day. Second shout out goes to their wise product line choice - Forma. In my opinion (I'm "Old School"), leather is still one of the best, if not the best, materials in which to craft footwear. For most of the lower 48 states' more temperate seasons, leather is more comfortable, protective, and especially, durable, than any synthetic I've tried to date. But leather is becoming more and more passed over by the manufacturers in favor of synthetics. I'm not sure why but undoubtedly the factors of availability and cost have a lot to do with it. I am fairly certain It is not because of a higher calling, one of providing the best quality, most durable product to the customer. Over the decades I've worn SIDI, Alpinestars, Hein Gericke, common ordinary lace up boots, street shoes and so forth. The Forma on and off-road product lines are some of the best I've used to date. Comfortable, durable, protective, safe and with the inner waterproof liner, relatively dry in the rain.

They said tire was damaged in shipping but had cut in bead from ware it look like trying to mount it. Had to reorder tire again. Said it would be done as soon as it come in call was not done gave me a time still not done so I said ok to give you time pick up in the morning still was not done when I got there had to wait about an hour. Go it back to put tire on and the wheel weights fell off they did not clean off before putting them on. Lesson learned I will not be ordering anything else's from Cycle gear.

Had a very pleasant experience, the tires were installed as promised, however, they were supposed to contact me when the tires were done and ready for pick up and that never happened. This led me to follow up with them and find out that the tires have been done for a day. Not a huge deal I wasn't in a rush, but don't tell me you're going to follow up with me and then do nothing. Otherwise awesome experience.

Ordered a tire, shipped to my local Cycle Gear store. Cycle Gear mounted the tire on my rim that I brought in. Excellent job, fast and professional service.

The 2 Day shipping, especially in a time where being busy means not being able to make it to CG for in person pickups, makes all the difference. Either calling the store or ordering online, I've never had an issue with the shipping. The only thing is, depending on what time you order, it may be an extra day. But still worth it's weight.