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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,225
value
14
shipping
8,039
quality
11,333
This company responds to reviews on average within 4 days

Instant Feedback

32,980 reviews

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Alabama
2 reviews
0 helpful votes
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Amazing product
December 13, 2025

Awesome product! However FEDEX and their infinite wisdom were 2 days late on delivery and also turned my package into a football. Despite the severely crushed condition of the box the pants were unharmed and had no damage. 💪🏾😎

Date of experience: December 3, 2025
California
1 review
0 helpful votes
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It fits amazingly
December 13, 2025

When I first try it out it felt tight but also i felt amazing and it was snuggled it is worth it especially the protection it provides

Date of experience: November 25, 2025
Texas
1 review
0 helpful votes
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New Helmet
December 13, 2025

Great advice in Cycle Gear - rotated computer screen to look through all options, price ranges - super helpful. Felt like I was the only one in the store

Date of experience: November 21, 2025
Washington
1 review
0 helpful votes
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CycleGear Tacoma is awesome
December 12, 2025

I am always well taken care of at the cycle gear Tacoma store. I went in to inquire after new cheek pads and a headliner for my helmet so I did not need to replace it because the rest of it was in good shape and not very old. They helped me place the order. Gave me an approximate time frame for delivery and I received my order within that time frame exactly as promised and it fit my helmet perfectly. They offered to assist or install the cheek pads and liner for me, though I did decline due to the need to cut a small piece of the plastic in the liner which I wanted to be responsible for so they were not. Overall, perfect service

Date of experience: November 29, 2025
Oregon
1 review
0 helpful votes
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Love the web sight
December 12, 2025
Updated review

Great, but this review page is asking for to many characters. Thank you but a quick review is best for customers that needs to move on to the next task.

Date of experience: December 2, 2025

I wish sizes were available in stores so we don't have...
August 16, 2025
Previous review

I wish sizes were available in stores so we don't have to go there the process of returning and not having a Helmet available for two to three weeks do to fitment issues

Date of experience: August 5, 2025
Florida
1 review
0 helpful votes
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Good deals on quality gear
December 12, 2025

I regularly buy gear from Cycle Gear. Competitive pricing on name brand gear plus the convenience of seeing and returning items at local store.

Date of experience: December 2, 2025
Missouri
1 review
0 helpful votes
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Quad Locked with Ease
December 10, 2025

I acquired a bike with a Quad Lock mount and needed to get my phone equipped to connect to it. I did not know that a combined case, specifically for my phone with a Quad Lock mount embedded existed before I saw it advertised by Cycle Gear. The discovery was great news, but the delivery time and easy transaction was even better.

Date of experience: November 30, 2025
Virginia
1 review
0 helpful votes
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Love these guys
December 10, 2025

I have been buying here for years. They know their products and how to install communication devices, which comes in handy. They work with you to understand your needs.

Date of experience: November 30, 2025
Michigan
1 review
0 helpful votes
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Very recommended
December 9, 2025

Customer service was a great help, so was an in store guy and a lady. Customer service in retail is almost non-existent today. These two were very helpful. It was the sterling heights store location, online used too.

Date of experience: November 29, 2025
California
1 review
0 helpful votes
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After receiving a defective jacket when I ordered online I took it back to Cycle Gear in person so I didn't have to pay the return shipping fee. They made it very easy, and ordered the replacement jacket for me with no porblem. It arrived at my door in a just a few days. I LOVE it. My only complaint is that the first jacket I received was very obviously damaged, in several places—the attached belt was not stitched in on one end and was hanging off, the inner lining zipper was completely stuck, and there was a quarter-sized round mark on the front. How did it get missed by their quality control?;-) Still, I now have a great jacket and didn; t have to pay the return postage.

Date of experience: November 21, 2025
Connecticut
1 review
0 helpful votes
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Lost socks
December 9, 2025

USPS didn't deliver, but Cycle Gear did. My order was not in my mailbox after receiving a delivered notice. Called customer service and they resent my order. Thanks.

Date of experience: November 28, 2025
California
1 review
0 helpful votes
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Excellent
December 8, 2025

Same type material as most car covers. Great for indoor use as described. Wouldn't use outdoors unless well protected. Don't have to fight the full elastic around the bottom like the last cover I had.

Date of experience: November 28, 2025
Texas
1 review
0 helpful votes
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Perfect fit
December 8, 2025

The cycle gear employee took the time to find me the perfect fit for my riding jacket and ordered the color I wanted online. The jacket arrived faster than expected and I was very impressed with the overall experience

Date of experience: November 28, 2025
Alaska
1 review
0 helpful votes
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Great Customer Service!
December 8, 2025

I ws visiting from another state that has no cycle gear locations. When they didn't have something I was looking for in the store, one of the employees brought in their own gear the next day for me to try, since it was along the lines of what I was looking for. I greatly appreciated them going above and beyond their job description and helping me find other items along the way.

Date of experience: November 16, 2025
New York
1 review
0 helpful votes
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Dirtbike helmet
December 8, 2025

Sales representative was very friendly and helpful. Ended up ordering a helmet from the website because a round oval in the correct size was not available for try on in the store.

Date of experience: November 28, 2025
Florida
1 review
0 helpful votes
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Great experience
December 8, 2025

My case was supposed to be delivered to my house, instead it was delivered to the store. They called me and sent it to my house no problem. It took a few days so I had to wait longer than expected but it arrived fine and im loving the case!

Date of experience: November 27, 2025
California
1 review
0 helpful votes
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I ordered the wrong size of pants.
December 8, 2025

My wife and I ordered some clothing. We used the clothing measuring scale. Should have went two sizes up to fit. The refund process was very easy. Ordered new clothing size and received.

Date of experience: November 27, 2025
New York
2 reviews
0 helpful votes
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Great Vest
December 7, 2025
Updated review

Awesome hi vis vest for being seen out on the bike. Great service, amazing value for what you get in this product. Luv cycle gear, it's a one stop shop for premium gear for motorcycelist.

Date of experience: November 27, 2025

Always easy to find what I need, and most importantly,...
November 8, 2025
Previous review

Always easy to find what I need, and most importantly, great value. Huge inventory of stock motorcycle gear & brands.

Date of experience: October 28, 2025
Connecticut
1 review
0 helpful votes
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My first visit to Cycle Gear in White Plains was great. The representative who's name I cannot remember provided some insight when I made an inquiry which led to me learning some vital information relative to motorcycling and safety.

Date of experience: November 27, 2025
Texas
1 review
0 helpful votes
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Michelin City Extra Scooter Tires
December 7, 2025

Pricing was competitive, shipping was fast, and there were notifications throughout the process, including at delivery. An excellent transaction!

Date of experience: November 26, 2025