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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,235
value
14
shipping
8,131
quality
11,425
This company responds to reviews on average within 4 days

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33,236 reviews

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Texas
1 review
0 helpful votes
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Cycle Gear
November 29, 2024

My experience ordering online from cycle gear was great. Order arrived within the specified time.

Date of experience: November 18, 2024
California
1 review
0 helpful votes
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Skylar at the Valencia store was exceptionally excellent in every way. He was knowledgeable, fully informative and a gentleman. You're lucky to have him. I've been using the helmet almost daily since I received it. Outstanding product.

Date of experience: November 18, 2024
California
1 review
0 helpful votes
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Biltwell Lanesplitter helmet
November 28, 2024

Great experience online shipping to my local store was fast..

Date of experience: November 18, 2024
New York
1 review
0 helpful votes
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Excellent Service
November 28, 2024

Quick turn around time in getting my new tires mounted and balanced.

Date of experience: November 18, 2024
Arizona
1 review
0 helpful votes
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Kenda 761
November 28, 2024
Updated review

First time trying this tire. Mounting went smoothly and after 2,000 miles it seems to be on track for possibly 8,000 miles. Will be a happy camper if I can get 8,000 miles out of this tire. Tires don't seem to last as long as they once did. I ran Shinko 705 for years but the price keeps going up and milage keeps dropping so I'm trying different tires. The Dunlop TMM was a horrible tire, expensive, difficult to mount and felt rudderless on the bike. It did last a long time. The MotoZ GPS mounted okay and lasted fairly well but was scary on tar straps and on wet pavement. IRC GP110 lasted less than 5,000 miles but was super easy to install, if someone is looking for a tire to learn how to change tires I would recommend the IRC.

Date of experience: November 18, 2024

Hoping for the best
November 21, 2023
Previous review

Hoping for the best. Trying a different tire on my klr. I will be ordering more if this one works out.

Date of experience: November 21, 2023
Arizona
1 review
0 helpful votes
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Delivery time is great environment awesome workers kind inventory good

Date of experience: November 17, 2024
California
1 review
0 helpful votes
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Gloves
November 28, 2024

Very easy to find what I was looking for fast ordering process

Date of experience: November 19, 2024
Ohio
1 review
0 helpful votes
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5 star experience
November 27, 2024

Staff and product here are amazing. If they end up not having your item, they'll search and order express shipping!

Date of experience: November 17, 2024
Tennessee
1 review
0 helpful votes
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Excellent service
November 27, 2024

Thomas, at the Knoxville CycleGear, was great. He helped me find the right size helmet, installed my coms in the new helmet, and was just a stand-up guy from start to finish.

My only quibble is with having to order the helmet from Missouri, instead of it being closer, and that it took a couple of days to arrive. I'd've preferred to just walk out of the store with it that day.

Date of experience: November 17, 2024
California
1 review
0 helpful votes
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Adequate
November 27, 2024

Easy shopping experience, long wait for shipping and tracking was inaccurate, boots run small

Date of experience: November 17, 2024
North Carolina
1 review
0 helpful votes
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Great Service
November 27, 2024

I walked in to browse at some new helmets. The staff was very helpful. They were knowledgeable about helmet styles and sales. Got a great helmet at a great price.

Date of experience: November 16, 2024
California
1 review
0 helpful votes
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Leather jacket
November 27, 2024

Been looking for an old school leather and found a great one at a great price.

Date of experience: November 16, 2024
California
1 review
0 helpful votes
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Solid service
November 26, 2024

Salesman was helpful identifying the correct battery and delivery was in 2 days

Date of experience: November 16, 2024
California
1 review
0 helpful votes
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Good service
November 26, 2024

Easy in store order helpful staff

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Date of experience: November 16, 2024
California
1 review
0 helpful votes
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Perfect
November 26, 2024

Perfect, perfect fit and exactly what is shown. Never disappointed.

Date of experience: November 16, 2024
Texas
1 review
0 helpful votes
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Over priced?
November 26, 2024

Just like they said- it's all about what you can buy not what you buy. I spent over 100 dollars for a helmet. Let's just say- save your money and buy something from cycle gear. I like to watch YouTube and everyone says to buy a helmet there... YESSSS. Wanna save money? Buy helmet when they go on sell. Of course you can buy 50 dollar helmet on Amazon but the helmets here are so much better. They really think about the rider. Need a helmet and got 140 dollars? They got you! However they do have some helmets at 400 dollars- but it's not really for me. Thankssss

Date of experience: November 16, 2024
California
1 review
0 helpful votes
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Great Customer Service
November 26, 2024

Purchased online and shipped to the store. Great customer service at the Medford Or. Location. Always friendly staff.

Date of experience: November 16, 2024
Colorado
1 review
0 helpful votes
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Tires
November 26, 2024

Good prices, big selection. Fast shipping and quick turnaround time having the new tires installed. A+ experience.

Date of experience: November 26, 2024
Illinois
1 review
0 helpful votes
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Very helpful employee
November 26, 2024

Very large selection of merchandise to look at. The parts on the shelf didn't have all the brake pads I needed. But I talked to the fellow a the front desk and he ordered up the parts and they were waiting on the door step when we got home.

Date of experience: November 15, 2024
Washington
1 review
0 helpful votes
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Alpinestars Mohobbs WP Jacket
November 26, 2024

Love the Jacket. Overall fit was what I expected. Only issue I had was it wasn't as warm as I expected. I guess it's not really an issue, just my expectation. But it looks awesome and feels great.!

Date of experience: November 15, 2024