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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,236
value
14
shipping
8,140
quality
11,434
This company responds to reviews on average within 4 days

Instant Feedback

33,245 reviews

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Illinois
1 review
0 helpful votes
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Very helpful employee
November 26, 2024

Very large selection of merchandise to look at. The parts on the shelf didn't have all the brake pads I needed. But I talked to the fellow a the front desk and he ordered up the parts and they were waiting on the door step when we got home.

Date of experience: November 15, 2024
Washington
1 review
0 helpful votes
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Alpinestars Mohobbs WP Jacket
November 26, 2024

Love the Jacket. Overall fit was what I expected. Only issue I had was it wasn't as warm as I expected. I guess it's not really an issue, just my expectation. But it looks awesome and feels great.!

Date of experience: November 15, 2024
California
1 review
0 helpful votes
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Redwood City Cycle Gear
November 25, 2024

This store is the best, always clean, organized and extremely helpful. My orders have been taken promptly if the item is not in-store and the communication about status and delivery is great! Management of this store is on their game!

Date of experience: November 15, 2024
Hawaii
1 review
0 helpful votes
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Fantastic
November 25, 2024

Been buying from you for a bit and it's always excellent, getting ready to place a new order soon

Date of experience: November 15, 2024
Florida
1 review
0 helpful votes
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Professional and Knowledgeable
November 25, 2024

I will continue to shop here at Cycle Gear, as they have good products, great Brands and the staff is friendly and knowledgeable.

Date of experience: November 15, 2024
Massachusetts
1 review
0 helpful votes
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Birthday gift
November 25, 2024

It's a gift for my daughter as she liked them a lot and wanted to have them for her birthday

Date of experience: November 15, 2024
Tennessee
1 review
0 helpful votes
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Recent Order
November 25, 2024

First, Josh and the staff at the Knoxville location do a fantastic job. They are the reason I continue to shop with Cycle Gear. I was disappointed with what I received. I had previously purchased a pair of riding pants for cold/wet weather. Ordered the same style, manufacture, and color, but summer/warm weather pants the same size as the first purchase and they arrived the correct size on the label but two inches smaller in the waste. Not sure how that happens.

Date of experience: November 15, 2024
California
1 review
0 helpful votes
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Good delivery speed
November 25, 2024

Helmet was delivered quickly, but although the size matched it was too tight and didn't feel comfortable

Date of experience: November 15, 2024
California
1 review
0 helpful votes
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The staff at cycle gear are unmatchable. They helped me find the perfect gear, invited us for events and welcomed us into their amazing community. I would definitely recommend this store

Date of experience: November 15, 2024
California
1 review
0 helpful votes
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Upgraded from V2
November 25, 2024

I always go to the physical store for gear to ensure fit/comfort. As always folks were great at suggesting alternatives and ordering via them. Had the V2s and only issue was pad under the shifter started crumbling. These are as comfortable out of the box as my old boots..

Date of experience: November 15, 2024
Texas
1 review
0 helpful votes
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Great quality and feel
November 25, 2024

The quality of the globes are amazing and after referencing other peoples reviews I even decided to go a size up which fits great. My only issue is with the delivery time or carrier. I was given the wrong information to track the delivery so every day for 3-4 days it would say it would be delivered that same day. Once i received the correct tracking information it was handed off to another carrier which kinda made the delivery time be prolonged. Once I got the correct carrier that had my package they were also nearly 2 days late on the time.

Date of experience: November 15, 2024
Argentina
1 review
0 helpful votes
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Best Motorcycle Shop in the World
November 25, 2024

I had some doubts before buying, mostly about timing, but it was very quick, very safe and I found everything I needed! I will keep on buying.

Date of experience: November 15, 2024
Colorado
2 reviews
0 helpful votes
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BMW air filter
November 25, 2024

Just what I needed thank you. What I dont like is having to write 50 Characters to send this review. Last review

Date of experience: November 15, 2024
Connecticut
1 review
0 helpful votes
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LightTech chain adjuster (GOLD)
November 25, 2024

Cyclegear is amazing!, they actually have a store in warwick i plan on visiting.

Date of experience: November 15, 2024
Missouri
1 review
0 helpful votes
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Great experience.
November 25, 2024

I always have a good experience with Cycle Gear, online or in person at the store.

Date of experience: November 15, 2024
Florida
2 reviews
0 helpful votes
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Great online purchasing opportunity
November 25, 2024
Updated review

Easy and the rpm membership is worth it from the first purchase

Date of experience: November 15, 2024

Peepeepoopoo
October 6, 2024
Previous review

Peepeepoopoo

Date of experience: September 25, 2024
Washington
2 reviews
0 helpful votes
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Great Tacoma Cycle Gear store.
November 25, 2024

Ordered 2 sizes of boots to pick the best fit. Store was fine with that and sent back one size, reimbursed for pair sent back. Very nice experience.
Would be better if corporate policy allows ordering from phone call instead of having to visit in person to order product.

Date of experience: November 15, 2024
Ohio
1 review
0 helpful votes
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Fast Shipping!
November 25, 2024

Great customer service and fast shipping. I have always had a good experience with cycle gear!

Date of experience: November 15, 2024
California
1 review
0 helpful votes
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Awesome as usual, Sean and Jay are easy ro talk to and always friendly!

Date of experience: November 25, 2024
California
1 review
0 helpful votes
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Great in store customer service!
November 23, 2024

Cycle Gear team members are very helpful and knowledgeable!

Date of experience: November 13, 2024