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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,243
value
14
shipping
8,224
quality
11,518
This company responds to reviews on average within 4 days

Instant Feedback

33,540 reviews

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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Icon shoe
April 19, 2026

I read mixed reviews on these shoes, but went ahead and purchased since they were in my price range. I am very happy with them and glad I made the decision to buy them.

Date of experience: April 9, 2026
Ohio
1 review
0 helpful votes
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Easy to use site
April 19, 2026
Updated review

I ordered fasteners to repair a puig windscreen. Received a 10 pack. All 10 failed, these are rubber mounts with a brass threaded piece inside and a screw. When tightening the brass inserts pulled through the rubber rather than tighten and secure the windscreen

Date of experience: April 2, 2026

Easy to navigate website
June 9, 2025
Previous review

Easy to navigate website

Date of experience: May 30, 2025
1 review
0 helpful votes
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So far so good.
April 19, 2026

I have made 4 purchases so far, 3 in 2 different stores and 1 online. All have went well. I have had great service while in the Edina and Maple Wood store.

Date of experience: April 2, 2026
Alabama
1 review
0 helpful votes
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Custom Rear View Mirrors With Integrated Turn Signals
April 19, 2026
Updated review

After having my 2000 vintage Kuryakin left-hand rear-view mirror with integrated turn signals part ways landing on my left wrist will riding, it was time to find a replacement. As Kuryakin no longer had this item for sale I did a google search and found Cycle Gear had an almost identical set of Rivco LED Turn Signal Mirrors to update my highly modified 1978 Kawasaki KZ-650 street-strip-show bike which has over 400 K miles on the clock (owned since 1980). I opted for the black finish instead of the chrome and especially like the rear facing indicators embedded in the mirrors.

Date of experience: April 9, 2026

Found replacement mirror / signal combo just like my...
April 7, 2026
Previous review

Found replacement mirror / signal combo just like my Kuryakins, one of which broke off its arm while riding.

Date of experience: March 28, 2026
2 reviews
0 helpful votes
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Better than expected experience
April 19, 2026

We were shopping for a helmet for my spouse. After a couple of hours of exploring all options we found the perfect fit. Unfortunately, there was only one of that size in the store and another customer had laid claim to it. So Travis reached out to another store location and had one shipped for arrival in a few days. They installed the pin lock and cleaned the finger prints off and sent me away with a smile and a membership to RPM.

Date of experience: April 9, 2026
1 review
0 helpful votes
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Floorboards
April 19, 2026

The floorboards I ordered are perfect & look phenomenal. They were found quickly & ordered by your very helpful employee. I wish I remember his name because he represents your company very well. Thank you for everything.

Date of experience: April 8, 2026
1 review
0 helpful votes
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Delivery
April 19, 2026

Great delivery service, I got the wrong item cause im $#*!ed but overall good service.

Date of experience: April 8, 2026
1 review
0 helpful votes
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Okay Experience
April 18, 2026

The staff was kind. My information was put in the computer incorrectly so I missed out on some discounts which was upsetting.
When installing cards speakers in my helmet it took 3 staff members to get it correct. I feel that is a lack of education that should be provided by cycle gear or a cardio rep.

Date of experience: April 8, 2026
1 review
0 helpful votes
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Tank pad
April 18, 2026
Updated review

Tank pad came in fast and the item quality is amazing

Date of experience: April 8, 2026

Easy to shop
February 22, 2026
Previous review

Easy to shop

Date of experience: February 11, 2026
1 review
0 helpful votes
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I enjoy shopping at cycle gear.
April 18, 2026

I enjoy shopping at cycle gear as a bike rider enthusiast, but personally love going in into store Physically.

Date of experience: April 8, 2026
1 review
0 helpful votes
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Easy online shopping and purchase
April 18, 2026
Updated review

Went to the Bedford Tx. Store although it was very busy on a Saturday morning, The young man Gab took his time to help me with an entry lvl helmet for taking the MFS class and boots. Because I was walking I wasn't able to purchase the items. So I ordered them online.

Date of experience: April 8, 2026

Gab at the Bedford Texas store was very helpful, although...
April 7, 2026
Previous review

Gab at the Bedford Texas store was very helpful, although it was on a Saturday morning and VERY BUSY he still took the time to answer my question

Date of experience: March 28, 2026
Florida
1 review
0 helpful votes
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Cycle Gear Staff is Top Notch
April 18, 2026

Cycle Gear did not stock the Bell Pit Boss helmet that I wanted, but my sales rep was only too happy to order it and have it delivered to my house. It was on time like he said it would be.

Date of experience: April 8, 2026
Washington
1 review
0 helpful votes
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I have purchased a few products now through cycle gear, and the products have always been high qu see even dad confirmed that ality, arrived on time, and I have even managed to return to the store. To me, this is excellent customer service.

Date of experience: April 8, 2026
1 review
0 helpful votes
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Chris handled my return in store
April 18, 2026
Updated review

My experience has been a long one! I finally found my helmet and they had it shipped right to my house. It wasn't the original one I ordered. I had wished I waited as opposed to to originally ordering it on line as they know at the shop the proper fit to order for you. Best to wait till you get there as they can ship anything you need straight to your house once you find the right lid!

Date of experience: March 30, 2026

Had a great visit to the shop this afternoon searching...
April 6, 2026
Previous review

Had a great visit to the shop this afternoon searching for a helmet!

Date of experience: March 26, 2026
Utah
1 review
0 helpful votes
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Quality Helmet & Pricing
April 18, 2026

I got this helmet on a spring sale and it was pretty much half off! Very comfortable even when I'm still breaking it in, have only worn it twice on the road. Love the feature of the dropdown visor and the face shield is quality as well!

Date of experience: April 7, 2026
2 reviews
0 helpful votes
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Got nothing good to say!
April 18, 2026
Updated review

I placed my order with Cycle Gear on the 27th, expecting it to ship within their promised 24 hours. I went ahead and booked my mechanic appointment based on that timeline.

Half the order arrived 4 days later — not too bad. But the rest, including my critical engine oil, took a full 10 days to show up. Classic case of "promises vs. reality" with online moto parts retailers. They advertise fast shipping, but in practice, that 24-hour window often turns into processing delays plus transit time that can stretch much longer than expected.

Thankfully, I jumped on Amazon at the last minute. I ordered the oil at 4:30 pm Saturday and had it in hand by 3:55 am Sunday — just 11 hours and 25 minutes later. It saved the day and kept my service on schedule.

Cycle Gear really needs to set more realistic expectations. When you're relying on parts for a booked mechanic appointment, a 10-day delay on supposedly in-stock items is frustrating. Amazon came through like a champ in the clutch, but I shouldn't have had to scramble like that.

Date of experience: March 27, 2026
Kimberly E. CycleGear Rep
2 days ago

Mike
Thank you for sharing your experience with us. We're sorry to hear that we didn’t meet your expectations. Your feedback is incredibly valuable, and we want you to know that we take it seriously. If there’s anything more we can do to make things right, please don’t hesitate to reach out.


Shopping experience was easy and it was even better...
March 6, 2026
Previous review

Shopping experience was easy and it was even better to use my store credit and save a little.

Date of experience: February 23, 2026
New York
1 review
0 helpful votes
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Cycle Gear is my go to
April 18, 2026

I'm not sure what can be said about what of my favorite stores/websites, that people don't already know. I do wish there was an option to order OOS items so they immediately ship to you as they become available but otherwise- zero complains.

Date of experience: April 7, 2026
1 review
0 helpful votes
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Rev It Eclipse 2
April 18, 2026

Order came as described in new condition. Jacket is great, vents well. Runs a little tight so order up a size

Date of experience: April 7, 2026
Georgia
1 review
0 helpful votes
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Limeted Sizes and Bad Shipping
April 17, 2026

Had to order online because my local store doesn't carry 5x sizes and the other store was out of stock. Was told that shipping same day was not guaranteed for the weekends which I didn't think was right and not to be informed kind of pissed me off too.

Date of experience: April 7, 2026
Kimberly E. CycleGear Rep
2 days ago

Chris
Thank you for sharing your experience with us. We're sorry to hear that we didn’t meet your expectations. Your feedback is incredibly valuable, and we want you to know that we take it seriously. If there’s anything more we can do to make things right, please don’t hesitate to reach out.

Idaho
1 review
0 helpful votes
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Product
April 17, 2026

Nice people to talk too and help me choose my items.

Date of experience: April 7, 2026