CycleGearReviews 11,844

The staff are very friendly and well informed. They helped me install my tires and made recommendations on tubes. I didn't even know I needed them.

Jacket is great, customer service provided by Andrew at the Lewisville store is fantastic. Will continue to shop there.

Ordered motorcycle boots on-line. Not carried in store. Size was too small. Discontinued boot so unable to order correct size. Return authorization completed on-line and I returned the boots to the local store. Staff was great.

Had a good overall experience in store, staff was very helpful in providing extensive knowledge on all products I viewed that day.

Everyone at the local Cycle Gear store are AWESOME! At least everyone there that I dealt with was AWESOME! Especially Brian but everyone there took exceptional care of me and even made my helmet better by fixing
My Cardo speakers! Thanks Brian and that's Cycle Gear! Keith J. R. P. CA.

I've done business with Cycle Gear prior to this purchase. This time I had been given a gift certificate from JP Cycles which CG had no issues accepting since they're both owned by the same parent company.

I knew I wanted a modular helmet but hadn't chosen anything specific so I went in with an open mind. I received pretty good info from the guy that was helping me but he eventually strayed to help other customers so if I had questions I had to seek out answers.
A little irritating but no biggie.
Their pricing was in line with what i had seen elsewhere so the purchase was made. I had it shipped to the store just in case there were any issues with it and it was all good.
Purchased on Thursday and it was in the store Tuesday I believe, Wednesday at the latest.
Pickup went okay. Still feeling some inattentiveness from the employee but again no biggie.
Overall it was an okay buying experience. I'm sure they'll be getting more of my money down the road.

If you tell a customer it is in stock online and you can have it shipped to there house in two days. It should not take a week.

Tired was delivered before the cut off time for installation. Staff still refused to mount the tire. I had to find a dealer down the street. Defeats the whole purpose of ordering thru cycle gear so I just won't do that again. I'll take my money elsewhere

From the brick and mortar stores to the website CycleGear has never disappointed. As I've evolved over the decades in my motorcycling journey, from Ducatis to BMWs finally to Harleys, CycleGear has always been my constant.

Order tires to the store, they got there within a week of ordering. Was able to get them in the next day and get them put on the rims. Only took 3 hours on a Saturday so not to long of a wait time.

Not sure how many employees were actually working but I waited at least 30 min for assistance, felt like an hour though I know it wasn't. Olivia finally came to the rescue and offered outstanding above and beyond service which is the reason for 4 star instead of 2. Olivia was 5 star! She patiently showed me helmets and was very relatable as a female rider. She was familiar with the various brands and their strengths and differences. I settled on an item not in stock and Olivia helped arrange to have it delivered to my home.
PS your restroom really needs cleaning. Especially if you're going to have people waiting so long. (This did not affect my score though)

Specs for product i chose was available. Helped decide but would have been nice to see it physically in store before deciding. Ground service took several days since the warehouse was in EDT & had to travel to PDT!
Parts were correct and already installed.

Front tire was out of stock, Rear tire showed up, sent rear tire back and ordered another brand of tires (need a matching set, right) Extra trips to the store. Last tire order, last month, different bike was also confusing as they came from separate locations in the US. I have another set of tires need for another bike considering sourcing options as choice seem limited and deliver get's wonky. Thanks for asking

I forgot to order an inner tube for the new tire I purchased. I called back the next day to try and include the tube with the tire shipment to save the shipping. The man that helped me did an outstanding job, and signed me up for the rewards program at the same time.

I ordered me some boots. It takes a week for them to arrive at my place. I can order them online and have them in 2 days. Same price, same product.

I went in to see if they had the jacket i was looking for to try on and get a sense of fit. They didnt have it but the employee working found a jacket with the same sizing chart so I could get a feel. He ordered the jacket i wanted to the store so I could try it on and make sure it fit without having to deal with a return process. Jacket fit perfect.

Great service always what I expect close to home a lot of merchandise to try out and they give me time to do so. I will go there again.

Went to a local cycle gear store and tried on multiple brands and styles. Was able to try on the size 44 which was close but too tight on my right foot. They didn't have the 45 or I would have bought it there but looking online they had plenty of 45s in stock so went home and ordered it. I think it was a Wednesday afternoon and it came the next Monday. Wore them around the house for about 6 hours and that broke them in. You'll need some wide pant legs to get them over the shin protection which I have ( iron workers jeans). Glad I got these boots!

Choosing a gift card was very convenient and easy. The only down side was that many denominations were available except for the one I wanted which was for $75. I ended up having to order 2 separate cards.

Makaila in the Fayetteville store was extremely helpful in assisting in the process of getting my tire mounted and ready for me.