On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
One stop shop for all your riding needs. Great deals and selection. Easy to oder.
Received new helmet in a short period of time.Needed it for a ride we were going on and came day before like promised.
Ordered my Street and Steel lane splitter and it showed up on my doorsteps two days later. Thank you.
I wasn't sure of what all I needed, they asked a few questions as to how I would be using the gear,and we were ordering all I needed.
Website promised tire shipping in 3-5 business days. Took 8 days to show up. Had to leave town and have a friend pick up and hold for me. Won't be using Cycle Gear again.
Delivery time was on point with 2 different orders being combined into 1 order. Changed an order from 2 day to 3 day but that was because of FedEx, so no biggie there.
There weren't any XL Simpson helmets on display, tried on a LG and that helmet opens smoothly with no creaking noise,the XL Simpson I got makes a horrible creaking noise, when changing it to the open face position. Thought it might be the visor locks so I Called and asked if you guys sell the visor locks but you don't offer them, so I bought a one from Speed Addicts and it didn't change the creaking noise. Hopefully I can return the item and jst buy one from the Simpson website. I've only worn this helmet 3 times and I love how it feels, just hate the creaking noise when I open it up.
We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 877-792-9455
💬 Live Chat: revzilla.com
We're here to help!
According to the website, the item I ordered was supposed to fit my new motorcycle. It didn't take me more than 10 into the installation to realize that this was incorrect. I called the Cycle Gear retailer near my home and asked if I could return the item to them. They said yes.
Had the people in store add my helmet in store to an online purchase to ship to my home address. Order showed up as soon as I created an account and arrived 2 days later like stated. Good experience overall
Riding around in this crazy weather but no fog in my visor! Just the way it should be.
The Cycle Gear representative, Kim, was VERY helpful, professional, and accommodating in helping me select my first motorcycle helmet. She was not pushy, and listened to my preferences carefully to help me make the best decision. I am very pleased with her assistance!
I knowingly took a chance on boots that were a size larger than I typically wear. They we too big, CG did a return without any hassle. Much appreciate.
Easy install and happy it came with hardware even tho the product did come dirty but installed easily
Staff is amazing and don't mind answering 102 questions. Couldn't be more pleased to shop here
I bought a Klim mesh jacket pro. The guys at the store recommend my sizing for me., When it came in, it fit perfect,
I had my own helmet and they ordered a Bluetooth system for me.
They explained all the systems to me and recommended the one that fit my needs.
They installed it,set it up with my iPhone and GPS in the store before I left.
Great people at cycle gear,order came in sooner than expected.
Hassle free experience, I highly recommend them
Very easy, to order, Always a good description of the part.
Nice tracing, was informed of delivery, I was amazing how quick the windshield was delivered.
Will be buying helmet next.
CycleGear site made it easy to find and order the parts I needed. Delivery to the store for pick up eliminates dealing with porch pirates.
Took me 3 minutes to find what I wanted and order it.
Submitted a price match request and it was granted. Maybe even less
Order process was easy. Allowed my boyfriend to pick up my order which made it easy
It's still winter I'm sure it will be great. If you ride Cycle Gear and Rev Ziller needs to be your friend
Store didn't have my size. The representative at the store was knowledgeable and helpful. Ordered the size I wanted and shipped to my home. Will shop.with you again. Thanks.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sincerely apologize for the delay in shipment. As mentioned at the time of purchase, your item had a lead time of 3-5 business days before shipping due to a special ordering process with our vendor, who does not ship directly to customers. Based on our records, it appears that your order shipped and has arrived within the expected time frame. We appreciate your patience and understanding.