Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CycleGear

CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey stargrey stargrey stargrey stargrey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,243
value
14
shipping
8,227
quality
11,521
This company responds to reviews on average within 4 days

Instant Feedback

33,547 reviews

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow RICHARD Y.
Unfollow RICHARD Y.
Share Review
Report Review

Perfect fit for my 2025 KX250X
March 12, 2025

Found what I was looking for with Cycle Gear. Item was out of stock at all my other go to stores.

Date of experience: March 12, 2025
California
1 review
0 helpful votes
Follow Danya I.
Unfollow Danya I.
Share Review
Report Review

Online
March 12, 2025

I didn't like that when using the shop my ride feature, it didn't automatically apply at the top search bar when looking for a product. Instead I had to click shop my ride, wait for it to refresh, and then search using the specific search bar.

Date of experience: March 12, 2025
California
1 review
0 helpful votes
Follow Bobby F.
Unfollow Bobby F.
Share Review
Report Review

Outfitting new rider!
March 12, 2025

Everyone in the store was very helpful in outfitting me with a helmet and other gear! Appreciated the knowledge, helping find the right fit and choosing the best option. Needed to order a couple of items. Received great updates and timely delivery to the store for pick up. Great experience!

Date of experience: February 10, 2025
Florida
1 review
0 helpful votes
Follow Robert H.
Unfollow Robert H.
Share Review
Report Review

Very helpful and understanding
March 11, 2025

I ordered a alpinestars inflatable vest and the 3x was still to small they let me return it with no problem even after I registered the vest in my name. They talked to their district manager who told them that it was ok to do so.

Date of experience: March 1, 2025
Texas
1 review
0 helpful votes
Follow Ariel Y.
Unfollow Ariel Y.
Share Review
Report Review

Quick and easy
March 11, 2025

The process was quick and easy, just make sure that whenever I place an order for two items and set it for store pick up just to let me know when my second item arrived because I wasn't notified when my second item was arrived just my first item. Thank you.

Date of experience: March 1, 2025
Michigan
1 review
0 helpful votes
Follow Richard Q.
Unfollow Richard Q.
Share Review
Report Review

Merrillville
March 11, 2025

Friendly and professional staff. Very helpful every step of the way. They know their stuff! Store has a large selection of everything.

Date of experience: March 1, 2025
New Jersey
1 review
0 helpful votes
Follow John O.
Unfollow John O.
Share Review
Report Review

Helmet Order to the Store
March 11, 2025

I ordered a 3/4 helmet as I am wanting to install a mesh communication system. The helmet came in about 10 days to the store. The store was awesome throughout the entire process. From sizing to ordering and upon delivery everyone was friendly and helpful. They quickly installed the new mesh system and walked me through the setup. Overall, great job from CycleGear!

Date of experience: March 1, 2025
Texas
1 review
0 helpful votes
Follow Bill M.
Unfollow Bill M.
Share Review
Report Review

Nice Jacket
March 11, 2025

Online was as easy as in store. Ordered a women's mesh jacket for my wife. Got here quick with no problems.

Date of experience: March 12, 2025
Louisiana
1 review
0 helpful votes
Follow Don P.
Unfollow Don P.
Share Review
Report Review

Worst Service Ever
March 11, 2025

Brought my wheel/tire into my local cycle gear for them to mount & balance the new tire. Picked it up and noticed when I tried to mount it that a spacer/bearing was missing. I called the shop and they found it. I picked it up and when I tried to mount it that the other side spacer was missing. I called the shop and they said they would look for it and call me back. Two hours later - no call so I drove over and three staff and no customers. One went back to the service area and came back to say it wasn't there. I asked if I could look and walking back to the service area he said there was a part that he found but that it had been there for a long time and it couldn't be my part. We tried the part on my wheel and it fit. The spacer just "miraculously" had the identical dimensions of the OEM part. When I got the wheel mounted I took the bike for a ride. When I got back, I wiped down the wheels and noticed the tire was mounted backwards. I called Cycle Gear customer service and they told me they would have the district manager call me. No call after three days. Each trip was one hour round trip. Should have been two trips but now it's turned into five trips. Worst.Service.Ever.

Date of experience: March 1, 2025
California
1 review
0 helpful votes
Follow Randy L.
Unfollow Randy L.
Share Review
Report Review

Great prices and quick delivery
March 11, 2025

If you need something motorcycle related you can be sure Cycle Gear will have it!

Date of experience: March 1, 2025
Washington
1 review
0 helpful votes
Follow roger V.
Unfollow roger V.
Share Review
Report Review

Great service
March 11, 2025

Associate was knowledgeable and delivery was fast. Great experience.

Date of experience: February 17, 2025
Minnesota
1 review
0 helpful votes
Follow Minnesota Moose C.
Unfollow Minnesota Moose C.
Share Review
Report Review

Good price, fast delivery
March 11, 2025

Tried on a helmet at the store, but wanted a different color so they had to order it. It arrived a couple days later in perfect condition.

Date of experience: February 17, 2025
New Mexico
1 review
0 helpful votes
Follow Timothy M.
Unfollow Timothy M.
Share Review
Report Review

Quick delivery
March 10, 2025

The discount was great, 2-day delivery paid for. Received my order quickly and was notified when it was delivered and every step of the way.

Date of experience: February 28, 2025
Florida
2 reviews
0 helpful votes
Follow Michael M.
Unfollow Michael M.
Share Review
Report Review

Bags
March 10, 2025

Products received as expected. Solidly built gear bag and laundry bag.

Date of experience: February 28, 2025
Ohio
2 reviews
0 helpful votes
Follow Tim K.
Unfollow Tim K.
Share Review
Report Review

First time ordering, site said enture order would ship within 24 hrs, very simple items ordered, for a 2015 Harley Dyna wide glide,:
1) spark plugs
2) front tire
3) rear brake pads
4) front brake pads

--took over a whole week for these 4 common items to ship, not to mention every item came from a different part of the United States, I'm confused as to why that happens cause I'm sure it leads to longer delivery times. Also, one set of brake pads came from New Jersey, went to Indiana, then back to Ohio where it was being delivered.just frustrating when your plans are ruined and you can watch your delivery drag out logistically...

Date of experience: February 28, 2025
Kimberly E. — CycleGear Rep
over a year old

I sincerely apologize for any frustration this may have caused. We ship from multiple warehouses, and if all items in your order are not located in the same facility, they will be shipped separately. This process allows us to get your items to you as quickly as possible, rather than delaying shipment by consolidating everything at one location first. We truly appreciate your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out we’re happy to help.

California
1 review
0 helpful votes
Follow Matt U.
Unfollow Matt U.
Share Review
Report Review

Alpinestars Boots
March 10, 2025

Great product. Fit great and very comfortable. Was easy to order and shipped out fast. Received them in just a couple days.

Date of experience: February 28, 2025
Florida
1 review
0 helpful votes
Follow Kristen W.
Unfollow Kristen W.
Share Review
Report Review

So educated and helpful!
March 10, 2025

I've always had a wonderful experience at cycle gear. Everyone is extremely knowledgeable and educated. I bought a full set of new gear, and was set up with ONLY the best. No matter what the price. I just wanted safe items. They also pointed me in the direction of well known brands and tested gear. They fitted the current helmet i had, fit tested it, and i realized it was WAY too big. I got a new one from KYT. I have since ordered more gear, and the membership helps with that too since i get cash back. Such a good recommendation since im going to continue to stack up on a lot this year. Even delivery times are faster with the membership. Ordered & received within 2 days. Thank you so much!

Date of experience: February 27, 2025
California
1 review
0 helpful votes
Follow James A.
Unfollow James A.
Share Review
Report Review

Good
March 10, 2025

Good... Very good. I ordered things and they arrived. It was good.

Date of experience: February 27, 2025
Missouri
1 review
0 helpful votes
Follow Dylan O.
Unfollow Dylan O.
Share Review
Report Review

Glove quality was subpar
March 10, 2025

The stitch/seem for the gloves went down the middle of my finger (like it was twisted) instead of being on the side.

Date of experience: February 27, 2025
Utah
1 review
0 helpful votes
Follow Anthony L.
Unfollow Anthony L.
Share Review
Report Review

The shipping time was amazing!
March 9, 2025

It was told it would arrive within 3-5 business days and it arrived within 2 and it arrived in perfect consitions

Date of experience: February 27, 2025