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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,243
value
14
shipping
8,219
quality
11,513
This company responds to reviews on average within 4 days

Instant Feedback

33,521 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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...staff and service was great as always...took the time to ensure that all my questions/concerns were addressed.

Date of experience: February 27, 2025
Florida
1 review
0 helpful votes
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Great service
March 9, 2025

Quick and easy. Had a weird issue with my promo code but customer service fixed it right away

Date of experience: March 10, 2025
Texas
1 review
0 helpful votes
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Helmet
March 9, 2025

Guy at the desk (and manager) were a little too pushy to join RPM. I just wanted to buy a helmet and leave.

Date of experience: February 15, 2025
Kimberly E. CycleGear Rep
over a year old

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

New Jersey
1 review
0 helpful votes
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Quick delivery time
March 9, 2025

Parts I needed came quick and packaging was perfect……………….

Date of experience: February 26, 2025
California
1 review
0 helpful votes
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Cycle gear crew
March 9, 2025
Updated review

They're the best.
They have knowledge, so I was advised regarding my purchase.
Excellent customer service.
I will buy from cycle gear again.

Date of experience: February 26, 2025

Everything was perfect.
October 23, 2024
Previous review

Great team at Seaside cycle gear.
I will keep being their customer.

Date of experience: October 12, 2024
Texas
1 review
0 helpful votes
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Ordered rare tires they delivered
March 9, 2025

Ordered rare tires, received in 4 business days excellent condition

Date of experience: February 26, 2025
Ohio
1 review
0 helpful votes
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Klim Badlands Pro A3
March 8, 2025

I ordered Klim badlands Pro A3 jacket, my chest is 107 cm it is 42.126 inch so I bought M size and it is fit perfect for me, the sleeves are good length, but a want to mention that I have fit body.
If you need some space - use size like in recommendation.
I have got my order in 3 business day.

Date of experience: February 28, 2025
Texas
1 review
0 helpful votes
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What the title say. Why this need 50 characters the title is self explanatory

Date of experience: February 14, 2025
North Carolina
1 review
0 helpful votes
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Motorcycle Gas Tank protector
March 8, 2025

Very pleased with product! Great value, looks good and prevents tank scratches!

Date of experience: March 9, 2025
Tennessee
1 review
0 helpful votes
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Tires
March 8, 2025

I ordered the tires and they arrived 2 days earlier than expected. Very happy with the service

Date of experience: February 26, 2025
New Jersey
1 review
0 helpful votes
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Thank you!
March 8, 2025

Cycle Gear of Cherry Hill, NJ (Mark) went above and beyond to ensure I could replace a new item that did not fit with a proper fitting item. Thank you Mark for the great customer experience and for having my back! Much appreciated.

Date of experience: February 15, 2025
Texas
1 review
0 helpful votes
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Helpful and knowledgeable
March 8, 2025

The staff was absolutely fantastic.
So now I'm entering more characters as there was a 50 character min, so I hope now it reached the required minimum

Date of experience: February 26, 2025
Pennsylvania
1 review
0 helpful votes
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Pegs
March 8, 2025

Looked for exact fit pegs cycle gear had a ton of options for my bike and made the process easy and then they even arrived two days sooner than originally expected

Date of experience: February 26, 2025
Arizona
1 review
0 helpful votes
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Cycle Gear has always provided me with excellent service, from riding gear to parts, they have always been helpful.

Date of experience: February 26, 2025
Oregon
1 review
0 helpful votes
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Super helpful
March 8, 2025

I order a size to small, so the local cycle gear helped me return and order the right size! Stoked with the helmet.

Date of experience: February 25, 2025
Canada
1 review
0 helpful votes
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Great Communication
March 8, 2025

Easy to place an order. Great communication and constant updates on delivery. Extremely satisfied with CycleGear!

Date of experience: March 9, 2025
California
1 review
0 helpful votes
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Great service
March 8, 2025

They new the product well and help with other products sch as off road boot.

Date of experience: February 25, 2025
Illinois
1 review
0 helpful votes
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Painless Exchange
March 8, 2025

Had to exchange my incorrect order at the store. Replacement product was received in good order.

Date of experience: March 10, 2025
Connecticut
1 review
0 helpful votes
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Again your employees are very knowledgeable of most all your product lines and if not will take the extra time to help a customer I've dealt with 3 different people recently and all 3 were top of the line with assisting me with a used bike I just purchased that had a few problems

Date of experience: February 25, 2025
Oklahoma
1 review
0 helpful votes
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Silver agv k3 visor
March 7, 2025

I got put on the list to let me know when these came back in stock. I got notified immediately and ordered it immediately. It is a perfect fit and looks great!

Date of experience: February 25, 2025