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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,237
value
14
shipping
8,150
quality
11,444
This company responds to reviews on average within 4 days

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33,273 reviews

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Indiana
2 reviews
0 helpful votes
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Everything in one place.
April 21, 2025
Updated review

Fast, reliable, and great prices, all in one place, is hard to find so many different Brands in one place.

Date of experience: April 3, 2025

Really easy, and always find what I need!
April 10, 2025
Previous review

Really easy, and always find what I need!

Date of experience: March 30, 2025
Illinois
1 review
0 helpful votes
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Great shop to buy motocross and enduro gear! I went there to try some gear, and got specialized information about the products I got. Was very helpful to make my decision and buy what I really needed.

Date of experience: April 10, 2025
South Carolina
1 review
0 helpful votes
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Super fast delivery
April 20, 2025

Ordered Sunday got it Tuesday. Great delivery. I would definitely order again

Date of experience: April 10, 2025
Florida
1 review
0 helpful votes
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Thank you
April 20, 2025
Updated review

My experience with cycle gear was great. They were even kind enough to send me a free product. That was not originally part of my order. Which I found thoughtful, when it comes to motorcycle safety gear. The products I received were as described. Although, some of the padding I purchased did not fit some of the cycling gear that I wear. I'am still able to find uses for them. Being motorcycle safety, I rather have it that not. Being that they seemed to be one of the only companies I could find that sold CE certified hardshell padding inserts for shoulders and forearm protection. If you do decided to purchase just make sure you have proper fitting sizes for your jackets. That was a mistake on my part. Again I have found other uses for them.

Date of experience: April 4, 2025

First time user
April 9, 2025
Previous review

First time user. Seems legit. Would look into buying more gear in the future

Date of experience: March 30, 2025
Utah
1 review
0 helpful votes
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Best in the business!
April 20, 2025
Updated review

Excellent! Friendly staff who know what the hell they are talking about.

Date of experience: April 10, 2025

Virginia is the best!
March 2, 2025
Previous review

Virginia is the greatest person! Knowledgeable and professional! Cool as a fan on high!

Date of experience: February 13, 2025
Pennsylvania
1 review
0 helpful votes
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Bell SRT helmet purchase
April 20, 2025

My wife and I purchased a helmet for each of us to start our new riding season from Cycle Gear. The sales rep. Took excellent care of us. When the helmets arrived at home my wife thought she needed a larger size. We went to the store and exchanged one of the helmets for a larger size. The sales rep. Ordered a new helmet for us and it was shipped to our house. The helmets fit perfectly and the care we received at the store was second to none. Highly recommend them.

Date of experience: April 5, 2025
Texas
1 review
0 helpful votes
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I am satisfied with the item
April 20, 2025

Very friendly n great services from beginning to the end. Thanks.

Date of experience: April 10, 2025
Washington
1 review
0 helpful votes
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Strange way to ship an order.
April 20, 2025

I ordered two mirrors (right/left) at the same time, in the same order. The funny part was that one was shipped from Reno, and the other shipped from Pennsylvania. Both were delayed 2 days from weather (which I can understand) and both arrived in boxes big enough that a dozen mirrors could fit in. I'm not upset by anything, it just seemed really inefficient and unnecessarily expensive to ship this way.
Both mirrors arrived in good shape and fit perfectly, and I was kept updated about the shipping nicely.

Date of experience: April 10, 2025
New Hampshire
2 reviews
0 helpful votes
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My Daughter is a small gal so I was concerned about fitment of any gear bought online. I called around numerous motorcycle apparel stores and was met with lackluster enthusiasm and no confidence in finding what I needed until I called CylceGear in Woburn and spoke with Kelly. She was able to look at my Daughter and immediately recognize her body shape and match it with the right manufacturer and she was very knowledgeable about the product line and their features. The only thing we didn't get that day (pants) we were able to purchase and have shipped to my home within a few days. I watched not only Kelly but also another sales associate hustle as they met the needs of many customers at once. I am very impressed with this store and location!

Date of experience: February 23, 2025
Oregon
1 review
0 helpful votes
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Great
April 20, 2025
Updated review

Awesome experience like always, order lots of gear and parts for them never had a bad experience

Date of experience: April 9, 2025

Supper easy
April 9, 2025
Previous review

Supper easy

Date of experience: March 29, 2025
California
1 review
0 helpful votes
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My experience with the shop is great. Delivery kept on getting delayed and was irritating. I think you guys need to work on not delaying your shipping several times

Date of experience: April 9, 2025
California
2 reviews
0 helpful votes
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New goodies for a seven-day tour
April 20, 2025

Cycle Gear Lewisville TX was very helpful in getting me outfitted with some new goodies for my first-ever, seven-day road trip to the 2025 BMWMOA rally in Lebanon, TN this coming June.

Date of experience: April 9, 2025
North Carolina
1 review
0 helpful votes
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Hunter recommended a great pair of boots for me, and when we found they did not have my size in stock he took care of getting them ordered and sent to my house

Date of experience: March 29, 2025
Virginia
1 review
0 helpful votes
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Perelli Diablo 4s
April 19, 2025

Very satisfied with the tires, improves the performance of my bike on the road.

Date of experience: April 9, 2025
Arizona
1 review
0 helpful votes
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On time service
April 19, 2025
Updated review

Everything came when it was supposed to and the right parts came. Thank you, cycle here.

Date of experience: April 9, 2025

Cycle Gear is always the best
April 8, 2025
Previous review

Cycle Gear is always the best

Date of experience: March 29, 2025
New York
1 review
0 helpful votes
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Website Yes/Store, Not So Much
April 19, 2025
Updated review

Always been satisfied with the web-site experience.
The store I use seems to have limited inventory. Poor selection of half helmets, shoes, etc. The young lady who helped me was helpful... but not happy... never smiled. Maybe it's a badass biker thing, idk, I'm a 70 y. O. new trike rider.

Date of experience: March 28, 2025

Easy-Peasy
April 8, 2025
Previous review

Easy-Peasy

Date of experience: March 29, 2025
Illinois
1 review
0 helpful votes
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Excellent delivery
April 19, 2025

I was notified as soon as my item was at the front door. Nicely done

Date of experience: April 9, 2025
California
1 review
0 helpful votes
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Irc tires
April 19, 2025

Stop by my local Cycle Gear to order a new set of tires for my 300 Rally. Tires were on sale so I did not receive my military discount. They did do a second day delivery. I will be back for my next set.

Date of experience: April 9, 2025
South Carolina
1 review
0 helpful votes
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Frustrating
April 19, 2025

Ordered tires to come to the Greensboro location because they were supposed to be $30/tire to be installed. Only to find out when they arrive Greensboro doesnt have a tire mounting machine (not on website). And Winston Salem's isn't working. The closest one is Raleigh. Great. Call local shops and no one wants to install them since they weren't bought from them. Call Raleigh to confirm it's $30/tire. Drive 1.5 hrs to to Raleigh and then get billed $110 because they don't list the disposal fee, the inner tube fee, the tires aren't a flat $30 each, etc. So spent 3 hrs and $20 in gas and had to remove the wheels for something I could have had done a block away for a few extra dollars.

Date of experience: April 4, 2025
Nevada
1 review
0 helpful votes
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Got our new Tourmaster pants
April 19, 2025

Doug was great. He helped us find and order exactly what we needed.

Date of experience: March 31, 2025