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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,237
value
14
shipping
8,150
quality
11,444
This company responds to reviews on average within 4 days

Instant Feedback

33,287 reviews

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California
1 review
0 helpful votes
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New grips
April 19, 2025
Updated review

Staff is always great. The Item I wanted was available and shipped to store.

Date of experience: April 9, 2025

Always easy
April 8, 2025
Previous review

Always easy

Date of experience: March 28, 2025
Oregon
1 review
0 helpful votes
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Excellent service & products
April 19, 2025

Excellent service - answered questions, provided helpful information.

Date of experience: March 29, 2025
New York
1 review
0 helpful votes
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Quick Shipping!
April 19, 2025

Shipment came in 4 days earlier than estimate! Also easy to deal with.

Date of experience: April 8, 2025
Oregon
1 review
0 helpful votes
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Returning Customer
April 19, 2025

Happy with the products. Fast delivery. Good place to shop.

Date of experience: April 8, 2025
Iowa
2 reviews
0 helpful votes
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Tim helped me find just what I was looking for in a helmet and riding jeans. Tim helped to order from Cycle Gear online and my items arrived at the store in a matter of days. Staff took care of moving my Cardo from the old helmet to the new and I was good to go!

Date of experience: April 8, 2025
California
1 review
0 helpful votes
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Complete
April 18, 2025

Great and informative great and nice staff that understand and know there products

Date of experience: April 8, 2025
North Carolina
1 review
0 helpful votes
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Happy
April 18, 2025
Updated review

The staff always have good customer service and always helping

Date of experience: April 8, 2025

Easy to find parts for the best price
November 23, 2024
Previous review

Easy to find parts for the best price

Date of experience: November 13, 2024
Ohio
1 review
0 helpful votes
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Helmet assistance
April 18, 2025

Good knowledgeable staff and assistance with helmet. Very helpful with selection.

Date of experience: April 8, 2025
Florida
1 review
0 helpful votes
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Alpinestars Motocross Helmet
April 18, 2025

I went into cycle gear and tried on a bunch of different helmets, the guy who was helping me out was great! I figured out the size I needed, they didn't have it in store so he ordered the one I wanted for me. Everything was easy and the helmet is great! I just wish the delivery time didn't take so long, other then that I give it all a 10/10

Date of experience: March 29, 2025
Illinois
1 review
0 helpful votes
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REAX Fulton Waterproof Riding Shoes
April 18, 2025
Updated review

These boots run 1/2 size small. If you normally wear size 10, you will need to order 10&1/2. I ordered the grey color and am very happy with them.

Date of experience: April 8, 2025

Found what i wanted and purchase was easy
April 10, 2025
Previous review

Found what i wanted and purchase was easy.

Date of experience: March 31, 2025
Illinois
1 review
0 helpful votes
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Fedex is trash.
April 18, 2025
Updated review

I waited an extra hour to get my hands on my order because my package was not placed at my front door as directed, but hidden inside my garage because it saved about 5 steps. Fedex delivery drivers in my area are lazy and cut any corners they think they can get away with.

Date of experience: April 4, 2025

I'm discovering great savings between RPM membership...
June 29, 2024
Previous review

I'm discovering great savings between RPM membership and military discount!

Date of experience: June 19, 2024
Texas
2 reviews
0 helpful votes
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Great experience
April 18, 2025

Tires ordered online arrived in 3 days! The staff mounted them the bext day. No hassles or issues.

Date of experience: April 8, 2025
Virginia
1 review
0 helpful votes
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Excellent service!
April 18, 2025

The shop had a variety of things for me to try on as a new rider. When they didn't have the jacket that I wanted in stock in my size, they shipped it directly to my house (I live nearly two hours away). Initial delivery time said it would arrive at the end of the next week, but I received it within two business days. I would definitely recommend this shop, especially for those who are new and wanting to try on different gear.

Date of experience: March 28, 2025
Colorado
1 review
0 helpful votes
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Easy to work with
April 18, 2025

I saw the boots advertised for several consecutive days as the last pair in stock, and they happened to be my size. I hit the chat and offered to buy them at a further discount. Cycle gear agreed immediately, and shipped them out.

Date of experience: April 8, 2025
Washington
1 review
0 helpful votes
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Great Customer Service
April 18, 2025

They did everything they could do. What they can do better is negotiate or work with their parcel services on getting their orders out in a timely fashion.

Date of experience: April 8, 2025
Sweden
1 review
0 helpful votes
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Helmet Purchase
April 18, 2025

Professional, knowledgeable and completed my Cardo Pack Pro installation in record time and I was out the door. I highly recommend Cycle Gear!

Date of experience: April 8, 2025
Montana
2 reviews
0 helpful votes
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Sales staff was excellent
April 18, 2025

The sales staff was excellent. Unfortunately several options we looked at did not have the size (SM) we needed. Overall worth the drive to the store.

Date of experience: March 28, 2025
DO
2 reviews
0 helpful votes
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Fast and easy online ordering
April 18, 2025

All good! Great costumer service and products. Many items to choose from. In-store reps are very friendly and knowledgeable.

Date of experience: April 8, 2025
Texas
1 review
0 helpful votes
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Helmet shopping
April 18, 2025

We had seen the helmets before and decided to go ahead and get them with the extra cardio headset Lay was there and was very helpful I had talked to Mike about it the day before she ordered the helmets and a couple days later mine was in they installed the headset and couldn't be more satisfied great store and employees the gril that installed my headset done a great job,

Date of experience: April 8, 2025
Missouri
1 review
0 helpful votes
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Review
April 18, 2025

Overall was a good experience didn't like how they pushed me to buy some membership rather than that good experience

Date of experience: April 8, 2025