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Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Staff is always great. The Item I wanted was available and shipped to store.
Excellent service - answered questions, provided helpful information.
Shipment came in 4 days earlier than estimate! Also easy to deal with.
Tim helped me find just what I was looking for in a helmet and riding jeans. Tim helped to order from Cycle Gear online and my items arrived at the store in a matter of days. Staff took care of moving my Cardo from the old helmet to the new and I was good to go!
The staff always have good customer service and always helping
Easy to find parts for the best price
Good knowledgeable staff and assistance with helmet. Very helpful with selection.
I went into cycle gear and tried on a bunch of different helmets, the guy who was helping me out was great! I figured out the size I needed, they didn't have it in store so he ordered the one I wanted for me. Everything was easy and the helmet is great! I just wish the delivery time didn't take so long, other then that I give it all a 10/10
These boots run 1/2 size small. If you normally wear size 10, you will need to order 10&1/2. I ordered the grey color and am very happy with them.
Found what i wanted and purchase was easy.
I waited an extra hour to get my hands on my order because my package was not placed at my front door as directed, but hidden inside my garage because it saved about 5 steps. Fedex delivery drivers in my area are lazy and cut any corners they think they can get away with.
I'm discovering great savings between RPM membership and military discount!
Tires ordered online arrived in 3 days! The staff mounted them the bext day. No hassles or issues.
The shop had a variety of things for me to try on as a new rider. When they didn't have the jacket that I wanted in stock in my size, they shipped it directly to my house (I live nearly two hours away). Initial delivery time said it would arrive at the end of the next week, but I received it within two business days. I would definitely recommend this shop, especially for those who are new and wanting to try on different gear.
I saw the boots advertised for several consecutive days as the last pair in stock, and they happened to be my size. I hit the chat and offered to buy them at a further discount. Cycle gear agreed immediately, and shipped them out.
They did everything they could do. What they can do better is negotiate or work with their parcel services on getting their orders out in a timely fashion.
Professional, knowledgeable and completed my Cardo Pack Pro installation in record time and I was out the door. I highly recommend Cycle Gear!
The sales staff was excellent. Unfortunately several options we looked at did not have the size (SM) we needed. Overall worth the drive to the store.
All good! Great costumer service and products. Many items to choose from. In-store reps are very friendly and knowledgeable.
We had seen the helmets before and decided to go ahead and get them with the extra cardio headset Lay was there and was very helpful I had talked to Mike about it the day before she ordered the helmets and a couple days later mine was in they installed the headset and couldn't be more satisfied great store and employees the gril that installed my headset done a great job,
Answer: Your local dealership will almost inevitably be superior to CycleGear, in every respect. The reason for that is your local dealership will cease to exist if they don't offer their customers the service, support, and products that they are looking for. You might not find it on the shelf right then, but every dealership has the ability to order in what you want and they will price it fairly, because they know that you can go elsewhere. These internet retailers need to be put out of business, by us. All we have to do is shop locally.
Answer: There's nothing legit about the website. They have stores in many different cities around the US, but their customer service is almost as bad in-store, as it is from their corporate call center and internet department.

