CycleGearReviews 11,634

Rep in store informed me that shipping and delivery would take 2 days however I didn't receive the product until a week after

The on-line shopping experience was very good and intuitive. However, I was supposed to receive an e-mail once my tire was received at the local Cycle Gear shop. I had already been informed on-line that it had been delivered. I waited another day for confirmation of receipt from the shop. I ended up calling to confirm before I brought my wheel in for tire replacement. Upon completion of the replacement, I was told that I would get a phone call—that didn't happen either. I waited for four days and decided to call. Sure enough, it was done a couple days prior.

Quick and painless. From start to finish, service with professional work ethic and execution with attentiveness on a high level to customer service and support.

I ordered a Puig add on spoiler screen, and really needed the Touring screen. Contacted CycleGear and all was taken care of excellent service.

Staff was very friendly and helpful. Was in and out of the store within 5 minutes since they were able to help me with the parts I needed and got me set up right away. Parts came in within the week with zero issues.

The items are good, but EXTREMELY OVERPRICED! NOTHING ON THIS SITE should cost as much as they price it as!

Amazing experience. Got the next day shipping for a great price.

The transaction was fine. The gear was fine but, I paid for next day and package was delivered 3 days later. No big deal but...

Customer service is always great at the Pasadena location. Transaction went smooth and fast and definitely will continue to shop there.

So far all the experiences that I've had with cycle gear has been great. I just got my Cardo and the guy helping me not only installed it but helped me choose the one that fit my needs best.

Item arrived used. And in bad condition, CG replaced it as soon as i sent them the return confirmation receipt and they expedite it. Great customer service

Everything i have ordered has been exactly what i ordered, ontime or even earlier delivery some times, havent had a single package later than what eta on arrival, very easy to use and understand website. 10/10 recommend!

Buying sized items, like garments or helmets, is a pig in a poke when you are unable to physically try the item on yourself. A size XL might fit perfectly from one manufacturer but be too tight or loose from another, as there are no rigorously set specifications for what a size XL (or any size) should be.
It is for this reason that mail order retailers historically find return rates of 30% or more, as many shoppers purchase two or more of a given item in order to try them on and keep the one that fits.
This is what happened here - I ordered two sizes of helmet and had them delivered tto the store (free shipping) - and when they arrived a few days later went to try them on and keep the one that fit while returning the other. Cycle Gear obviously realizes this state of affairs and has no issue with customers doing it.
In addition, the staff was most helpful and transferred my Sena communicator from my old helmet to the new one while I was in the store - a nice convenience.

Mistakes happen—it's how a company handles them that really matters.

I ordered the GIVI Airflow windshield (the two-piece system) for my 2019 Suzuki V-Strom DL1000. When the package arrived, only the lower half was included. Like anyone would be, I was a bit frustrated at first.

But here's where the experience turned around completely.

I called and was immediately connected with a real person—Misty G in tech support—who was fantastic. She understood the issue right away, took ownership of it, and got everything corrected without any hassle. Within just a few days, I had a new shipment with both parts in hand.

And I have to say—the windshield itself is absolutely outstanding. Truly one of the best upgrades I've made.

If you're the kind of person who expects mistakes to never happen, you might be setting yourself up for disappointment anywhere. What matters is accountability and follow-through—and Cycle Gear nailed both.

Great product, even better customer service. I couldn't be happier. 🤗

Ordering online was super easy! Quick delivery and good communication.

Nothing big... small replacement parts for a helmet. CG had them in stock at a good price. Shipped & delivered lightening fast.

Great product fast shipping. This little bag has more room than I thought it would. Plenty of extra storage pockets. Well made.

Jacket is great, size is perfect, material is great, the not so good is no armor at all. At this price it should at least have some kind of a armor come with it. But over all jacket is perfect.

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I bought two motorcycle tires from cycle gear online specifically because they install them for half price. The guy at the store refused to install the tire because I wanted it reversed, even though I called to verify they would do it before I ordered the tire. I had to make 3 trips to the store, and had to pay 3x as much to get it installed by another dealer because I didn't buy the tire from them. When I picked the tire up from the idiot at the sanford cycle great who said he couldn't do it, I called daytona amd orlando cycle gear. They both said there was no reason not to install the tire. Despite the guy hearing this from his Co workers, he still refused. It was like he didn't want to admit he was wrong. His ignorance and arrogance coat me a lot of time, money, and aggravation.