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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,092
quality
11,386
This company responds to reviews on average within 4 days

Instant Feedback

33,133 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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2 day shipping failed.
May 31, 2025
Updated review

Everything was fine but the shipping. It was supposed to be a 2 day shipping and it definitely was not 2 days. Had to cancel my trip because it arrived late.

Date of experience: May 21, 2025

Fast delivery
April 17, 2025
Previous review

What I ordered arrived quickly and got me back to riding in no time.

Date of experience: April 7, 2025
Arizona
2 reviews
0 helpful votes
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Horrible delivery time.
May 31, 2025

Not a good experience delivery took almost 2 weeks to arrive.

Date of experience: May 20, 2025
Kimberly E. — CycleGear Rep
10 months ago

Thank you for sharing your experience, and I’m truly sorry the delivery time didn’t meet your expectations. We strive to offer timely service and will use your feedback to improve transit times in the future. We hope to have the chance to provide a smoother experience on your next order.

California
1 review
0 helpful votes
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Great customer service
May 31, 2025

The Cycle Gear team were great and got my new tires mounted sooner than expected.

Date of experience: May 20, 2025
Nevada
1 review
0 helpful votes
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Love this fits perfectly
May 31, 2025

Fits perfectly no complaints comfortable breathable and easy to put on and off.

Date of experience: May 20, 2025
California
1 review
0 helpful votes
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Shopping online
May 31, 2025
Updated review

Excellent service, fast delivery and perfect size Thank you

Date of experience: May 20, 2025

It supone that I have 10 % off cupón and it doesn't...
December 18, 2024
Previous review

It supone that I have 10 % off cupón and it doesn't apply with 94% of the products…

Date of experience: December 7, 2024
California
2 reviews
0 helpful votes
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Cycle gear Victorville Ca.
May 31, 2025

I bought a 2000 Harley Davidson@ a year ago. I needed riding gear and accessories. The manager is a young lady, Kenna, was very understanding of my needs. She is knowledgeable of the products and helpful in getting what I wanted. The staff i have interacted with also very helpful and professional as well.

Date of experience: May 16, 2025
Idaho
4 reviews
1 helpful vote
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Wife's Protection
May 30, 2025
Updated review

Good customer service. Good price. Lots to chose from. Close by.

Date of experience: May 20, 2025

Easy peasy
May 19, 2025
Previous review

Easy peasy. Doesn't get any easier.

Date of experience: May 9, 2025
Delaware
1 review
0 helpful votes
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Great customer service!
May 30, 2025

Walked in and asked for help. Not in stock but was assisted in ordering just what was needed. Received in good time.

Date of experience: May 20, 2025
Florida
1 review
0 helpful votes
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Shipping was terrible
May 30, 2025

I paid $34 dollars for the 24 hour shipping on Thursday night Friday the label was created and said estimated delivery was Monday which i understand with weekends. Well the my items weren't even shipped until Monday and received it Tuesday which i could've had I'd i just did the regular shipping for a fraction of the cost. Parts were perfect though.

Date of experience: May 20, 2025
California
1 review
0 helpful votes
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Saved by Cycle Gear Customer Service!
May 30, 2025
Updated review

My original order seemed messed up. The original promise date was totally blown, with false emails indicating it was waiting for me at the dealer, but the dealer reporting it was never sent. I called customer steer ice and explained my frustration along with the need to have had the item already so it could be checked out before our imminent trip. The customer service person understood and had a replacement item overnight shipped to my home no charge to me. The product did indeed work and we are off on our trip with a resolution to our motorcycle problem. Thank you for hearing my issue and doing what you needed to make it all work. I'm sure cycle gear lost money on this order, but I will come back!

Date of experience: May 20, 2025

Website is easy to use
May 19, 2025
Previous review

Website is easy to use. Free shipping to store location is appreciated.

Date of experience: May 9, 2025
California
1 review
0 helpful votes
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Culver City is Great
May 30, 2025

Very helpful and knowledgeable. The store has a great variety of products for all your needs

Date of experience: May 20, 2025
Ohio
1 review
0 helpful votes
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New helmets
May 30, 2025

Got new helmets also got new wireless headsets. They also installed the headsets we checked the headsets out and the helmets in the store all worked well

Date of experience: May 20, 2025
Illinois
1 review
0 helpful votes
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Not Cycle Gears issue
May 30, 2025

I received my pinlock for my Sistema 3. Sedici is now using 3 shells instead of 2. The pinlock I ordered stated that it was for the Sistema II / 3. Since my helmet is the XXL, it now falls into the 3rd Shell size, the pinlock does not fit the shield correctly. I can only assume that if the shell got larger than the shield did as well. I have 2mm gap where the silicone seal does not touch the shield at the bottom. I have emailed Pinlock and am awaiting a reply after initial contact with them.

Date of experience: May 20, 2025
California
1 review
0 helpful votes
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Good
May 30, 2025

100% recommend- good services and customer service recommendations.

Date of experience: May 20, 2025
Puerto Rico
2 reviews
0 helpful votes
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Happy customer
May 30, 2025

Great staff at the new Michigan store in Sterling Heights. Very helpful and friendly

Date of experience: May 20, 2025
Illinois
2 reviews
0 helpful votes
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Anakee Adventure
May 30, 2025

Great tires. Fast shipping. Great experience Can't wait to ride and shop more with Cyvle Gear

Date of experience: May 20, 2025
North Carolina
1 review
0 helpful votes
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Pleased
May 30, 2025

Good experience, never had an issue ordering with cycle gear

Date of experience: May 19, 2025
Illinois
1 review
0 helpful votes
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REAX ALTA 2
May 30, 2025

All positive experience. And now I am adding more characters to fulfill the survey requirements.

Date of experience: May 19, 2025
Oregon
2 reviews
0 helpful votes
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Fast shipment and item was received new and well packaged. Great selection of models and sizes

Date of experience: May 19, 2025
Nevada
1 review
0 helpful votes
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Delivery inconsistency
May 30, 2025
Updated review

The three things I ordered fit and work perfectly. I don't quite understand the shipping. I ordered to sets of helmet visor attachments that were exactly the same and a clear visor. The visor attachments came from two separate locations and two different time frames. The visor also shipped separately.

Date of experience: May 19, 2025

This was super easy buying what I needed for my Outrush...
May 18, 2025
Previous review

This was super easy buying what I needed for my Outrush R helmet.

Date of experience: May 8, 2025