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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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The Manchester store has a great team who were very helpful in my purchase
Fast easy reliable no hassles at all just an enjoyable experience plus I really dig having a retail store
Can't say enough about the staff at the Brookfield, WI location. Great service and very helpful.
Very helpful and knowledgeable, eager to accommodate Would recommend for future purchases
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The staff at cycle gear was great. Eli helped me with selection and getting things ordered. And C. J.(might be remembering name wrong) helped me get my gear set up when I went to pick it up.
Purchased C5 Schuberth helmet in store for home delivery and arrived damaged and missing parts.
Cycle Gear made it right so far by providing "free" return shipping and my 2nd order went without any issues.
Tire was delivered way ahead of time. Cycle gear is usually super fast with shipping and they have the best chat help.
I'm done! You keep minimal street pant inventory in my local store (Gilroy). When I order off your app I am promised a deliver a week out, but actual delivery is 12-13 days! This has happened more than twice. I have found 2 of your competitors that get product.to me in 3-4 days.
The Saddleman liners are a little small as many other reviewers noted, but Med worked out fine for my Viking bags. I have a little room on top for a couple of water bottle and ball cap. Happy with the quality of the bag as well.
The page side, easy to work with, fast delivery and the quality of the product is great.
The salesman was very good. He found the lens in the computer and it was delivered to my door at no extra cost! Thank you, again.
Great customer service... Benny was great with helping me select a new helmet. I tried on about 12 helmets with Benny's help and ended up with a great Arai helmet.
Not CycleGears fault, but FedEx should be avoided, almost 2 weeks to get a small package across the country. Package sat in 2 different warehouses for over 1/2 the tie.
John, thank you for letting us know about this mix-up—it’s definitely not the experience we want for you. We apologize for sending the wrong color lock and are committed to making it right promptly. We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!
Finally went on sale. Ordered. Installed at Henderson Store with no fuss. Homeboy with the glasses / fast harley is A1. (Forgot you name brother, apologies.) Send all my friends to Cycle Gear
Bought new Shoei helmet, Cardo comm system and dark shield. Had the purchases delivered to home. All items were delivered within a week.
Needed brake pads for a newly required custom one off supermoto with mixed brake parts.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
John, we appreciate your honest feedback and understand how delays affect your loyalty. We’re actively working to improve our inventory and shipping times to better meet expectations, and your input is invaluable in guiding those changes. Thank you for bringing this to our attention—we hope to serve you better in the future.