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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,219
value
14
shipping
7,945
quality
11,241
This company responds to reviews on average within 4 days

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32,656 reviews

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California
1 review
0 helpful votes
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Above and beyond
June 6, 2025

Needed brake pads for a newly required custom one off supermoto with mixed brake parts.

Date of experience: May 27, 2025
California
1 review
0 helpful votes
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Needed a new jacket
June 6, 2025

Got a new jacket. Ordered a blemished open box. Order arrived in great condition, the blemish was telegraphed to me very well and I knew exactly what to expect when I opened the box. They posted very clear images of where the blemish was on the store page.

Date of experience: May 27, 2025
Texas
1 review
0 helpful votes
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Great experience.
June 6, 2025

Staff was helpful and made sure that I got what I was looking for.

Date of experience: May 27, 2025
Texas
1 review
0 helpful votes
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Do not pay 2 day shipping.
June 6, 2025
Updated review

As stated, it is 2 business days. I ordered Friday, got updated that it would be in on Wednesday. Really not worth the 20.00 dollars to rush for same time arrival 1-5 business days. Everything else about shopping, customer service, and products were excellent.

Date of experience: May 16, 2025

Easy to use, view, and nice set up displaying ratings...
May 26, 2025
Previous review

Easy to use, view, and nice set up displaying ratings per item.

Date of experience: May 16, 2025
Arizona
1 review
0 helpful votes
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Item received as promised
June 6, 2025

I wished there were a more comprehensive description of the item. I'm not sure who should provide that, but it would have been helpful.

Date of experience: May 20, 2025
Washington
1 review
0 helpful votes
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Great Service
June 6, 2025

I do like to shop at my local CycleGear store, however the stock hasn't been to good so online is the alternative.

Date of experience: May 27, 2025
New Jersey
1 review
0 helpful votes
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Happy
June 6, 2025

All went well. Good prices on what I ordered. Fast delivery. Thanks

Date of experience: May 27, 2025
New Hampshire
1 review
0 helpful votes
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I prefer in store shopping
June 6, 2025
Updated review

I prefer in store shopping because you can talk to someone but CycleGear online has been great

Date of experience: May 17, 2025

Finding parts is easy
May 25, 2025
Previous review

Finding parts is easy

Date of experience: May 15, 2025
Washington
1 review
0 helpful votes
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It was swift and great
June 6, 2025

It was easy and helpful to know when to pick it up, the package was done well

Date of experience: May 27, 2025
Florida
1 review
0 helpful votes
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Good service
June 6, 2025

Needed to replace pads in my jacket and they had the ones that I liked.

Date of experience: May 26, 2025
Virginia
1 review
0 helpful votes
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No stress
June 5, 2025

Bought through the store and they didn't have the item so was able to buy there and get at my house 2 days later

Date of experience: May 26, 2025
Minnesota
1 review
0 helpful votes
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Nice helmet
June 5, 2025
Updated review

Very easy to use like always. Either online or in store is always a breeze

Date of experience: May 26, 2025

Easy to find what I need
May 25, 2025
Previous review

Easy to find what I need. Great description of items

Date of experience: May 15, 2025
Texas
1 review
0 helpful votes
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FedEx sucks
June 5, 2025

FedEx has horrible delivery date fulfillment. Projected delivery date for this order was already a day later than initial projections based on 2day shipping my membership grants. And then it was continuously deferred all weekend until the next business day. When contacting customer service they bent over backwards to promise it would be delivered all weekend but it's all lip service. Very frustrating. Suggest finding a delivery partner that works weekends.

Date of experience: May 14, 2025
Nebraska
1 review
0 helpful votes
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2nd Gen Hayabusa Air Filter
June 5, 2025

Was quick and easy, got in 2 days. Perfect oem replacement for reasonable price.

Date of experience: May 26, 2025
Kansas
1 review
0 helpful votes
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Really great helpful place
June 5, 2025

Lots of variety and great help. Employee installed my pinlock personally. Reviewed my tire to ensure it would fit

Date of experience: May 26, 2025
California
1 review
0 helpful votes
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To se things clearly
June 5, 2025

All around cool people there and experienced at ordering the items you need thanks guys at Modesto Cycle Gear

Date of experience: May 14, 2025
Washington
2 reviews
0 helpful votes
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Quality product
June 5, 2025

Overall the item is very good. As a Marine, I am disappointed in the appearance of the emblem.

Date of experience: May 26, 2025
Oregon
1 review
0 helpful votes
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No sale or sponsorship need to get a great deal.
June 5, 2025
Updated review

You always have the best deals. No fake sales, trying to trick me into thinking that i'm getting a deal. I never find your sale items for less on your competitors sites. Everyone in the Beaverton store are always amazing. Twice they have mounted a tire for me Immediately upon walk in. That type of service only happens trackside. If you sold bikes I would have bought all of mine from you.

Date of experience: May 25, 2025

The Best
February 8, 2025
Previous review

Everyone is very nice and helpful. Easy to order online and pick up in store.

Date of experience: January 29, 2025
California
1 review
0 helpful votes
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I ordered a drag seat and a universal saddlebag for a swingarm—both on the same day, one in the morning and one later in the day. I was honestly surprised at how quickly both items arrived—just one day, all things considered. I was extremely happy with the speed, especially since my bike was in the shop, and everything came just in time to get it installed before I picked it up. The quality of both items is solid, and I really appreciated how accurate the website was in confirming what fits and what doesn't. Overall, it was a great experience—fast, reliable, and smooth. Definitely shopping here again.

Date of experience: May 14, 2025
California
1 review
0 helpful votes
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Awesomeness
June 5, 2025

Basically I lost my gloves at school and couldn't find them and so I went to cycle gears website and ordered my gloves

Date of experience: May 25, 2025