Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CycleGear

CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey stargrey stargrey stargrey stargrey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,219
value
14
shipping
7,941
quality
11,237
This company responds to reviews on average within 4 days

Instant Feedback

32,644 reviews

We monitor reviews for authenticity

New York
2 reviews
0 helpful votes
Follow George P.
Unfollow George P.
Share Review
Report Review

Nice helmet
June 5, 2025

Just wish I had the opportunity to get the complimentary cardo like te in store customers did.

Date of experience: May 25, 2025
Missouri
1 review
0 helpful votes
Follow John B.
Unfollow John B.
Share Review
Report Review

Good
June 4, 2025

Good service and no delays, I wish I had known or realized you did in-store installation. I was able to get my Sena 50b installed in my helmet, but the wire management was difficult

Date of experience: May 25, 2025
California
1 review
0 helpful votes
Follow Michael B.
Unfollow Michael B.
Share Review
Report Review

I ordered a jacket and a helmet. CG dropped the ball on the helmet. It got resolved with a phone call.

Date of experience: May 25, 2025
Kimberly E. — CycleGear Rep
10 months ago

Hi Michael, thank you for your honest feedback and for giving us the chance to make things right over the phone. We’re glad the issue with your helmet was resolved and appreciate your patience—your support means a lot to us. Safe riding!

California
1 review
0 helpful votes
Follow Lem D.
Unfollow Lem D.
Share Review
Report Review

Great Customer Service
June 4, 2025

Store associate asked if needed help with anything while I was looking for Summer pants and they were quick. They also opened the fitting room for me. They held my pants at the front while I shipped for more items and gave tips on fitting gloves. Other associates checked in while I browsed.

Date of experience: May 24, 2025
California
1 review
0 helpful votes
Follow Raffy K.
Unfollow Raffy K.
Share Review
Report Review

Rancho Cordova, CA store
June 4, 2025

I was in the market for a summer riding jacket and tires for my bike. Was able to order both at the store with the help of Kristi. Received items quickly and brought my wheels in for the new tires. The tires were mounted same day. The staff are knowledgeable, friendly and happy to help. Thanks everyone.

Date of experience: May 23, 2025
Tennessee
1 review
0 helpful votes
Follow Dan O.
Unfollow Dan O.
Share Review
Report Review

Helmet parts
June 4, 2025

I ordered helmet parts from cycle gear. I was happy that the sales person was able to find the parts I needed.

Date of experience: May 25, 2025
Florida
1 review
0 helpful votes
Follow Denis D.
Unfollow Denis D.
Share Review
Report Review

Bell open face helmet
June 4, 2025
Updated review

It was quick and easy delivery was quick very happy. I'm not writing an essay here they're good to deal with and what more is there to say I hope it's enough words.

Date of experience: May 24, 2025

Easy to do lots of choice to pick from
May 23, 2025
Previous review

Easy to do lots of choice to pick from.

Date of experience: May 13, 2025
Rhode Island
1 review
0 helpful votes
Follow David L.
Unfollow David L.
Share Review
Report Review

New Rider. Great staff
June 4, 2025

At age 56 I bought my first cruiser. I went into the store to them know I was a new rider and needed full gear protection. The staff was very helpful and made me feel very welcome and comfortable. They let me try on at least seven or eight helmets, checking the fit, ultimately ordering one that they thought would be a good fit for my head. When I went to back to pick up my helmet, I tried on several jackets. It was there for over two hours. Working through different sizes. They were very patient with me and helped me get the gear that I needed.

Date of experience: May 24, 2025
Minnesota
1 review
0 helpful votes
Follow jackson k.
Unfollow jackson k.
Share Review
Report Review

Quick delivery
June 3, 2025

Got the visor super quick and bolted right into my helmet, got here in 3 days exactly when the estimated delivery time said

Date of experience: May 24, 2025
Arizona
1 review
0 helpful votes
Follow Kilkrow I.
Unfollow Kilkrow I.
Share Review
Report Review

Shinko tire
June 3, 2025
Updated review

Price was great shipping was on time mounting and balancing was quick taxes and disposal and warranty was within reason

Date of experience: May 17, 2025

Goodahhhhhh
March 7, 2025
Previous review

Goodahhhhhh

Date of experience: February 25, 2025
Connecticut
1 review
0 helpful votes
Follow TOM L.
Unfollow TOM L.
Share Review
Report Review

Great jacket
June 3, 2025

Searched on cycle gear website for jacket. Local store did not have my size in stock so placed an order for me.

Date of experience: May 5, 2025
New York
1 review
0 helpful votes
Follow Jim C.
Unfollow Jim C.
Share Review
Report Review

Satisfied
June 3, 2025

Product was available and shipped within the stated amount of days

Date of experience: May 12, 2025
California
1 review
0 helpful votes
Follow Michelle C.
Unfollow Michelle C.
Share Review
Report Review

Fit like a glove
June 3, 2025

They are so comfy, soft and already broken in. Only time will tell how long they last. I ride my bike Mon. - Sat. And my past gloves typically last me a little over a year before they tear or rip. I'm hoping these last just as long.

Date of experience: May 23, 2025
Michigan
1 review
0 helpful votes
Follow Dontae B.
Unfollow Dontae B.
Share Review
Report Review

Lowering Link
June 3, 2025

Really good quality lowering link will use this company again and we'll be referring it to family and friends

Date of experience: May 24, 2025
Illinois
1 review
0 helpful votes
Follow Negra H.
Unfollow Negra H.
Share Review
Report Review

Customer service
June 3, 2025

From the time we walked in we were helped. The young man helped me with the right side of helmet and made sure that it fit correctly and comfortable. He listened to what I wanted and made sure I was satisfied with my purchase. When I went to pick it up the gentleman also was helpful and courteous, helped me out to make sure it felt correctly on. Over all a great experience!

Date of experience: May 4, 2025
Louisiana
1 review
0 helpful votes
Follow Thomas B.
Unfollow Thomas B.
Share Review
Report Review

New Bars feel Great!
June 3, 2025

I Love having a local store with the personal service. When all of the motorcycle shops are closed Cycle Gear is usually open.

Date of experience: May 23, 2025
Washington
1 review
0 helpful votes
Follow Scooter X.
Unfollow Scooter X.
Share Review
Report Review

Motorcycle cover waaaay too small.
June 2, 2025
Updated review

Usually I can rely on your recommendation. But this time was way off. Doesn't even cover to exhaust port. Tires not protected from sun and weather. Have 200cc scooter with small baggage carrier attached. Cover really is tight short and I have to crawl around on ground on both sides of bike to get securing clips attached. I needed something inexpensive and protective that I could upgrade later. I followed web site recommendation to get a small. I even measured. Will add extensions to tie downs and make do. Fyi I did get my very first cover at your Spokane store. It was some kind of poly stretchy black fiber. My bike survived a huge fire under that cover. It was left covered but not yet garaged (the baggage burned to the ground.). The fire started the day after I left. When I returned a month or so later the cover was filled with ember burns. Only a couple went thru to the seat. The cover never caught fire and neither did the bike. Bike started right up and runs fine. That cover is spendy but I want another one like it when I get to your store. It was a small and fit like a glove! Disappointed in the lesser expensive one that is suppose to be water proof. Will make do. Not dealing with shipping returns. Increases the cost is is time-consuming.

Date of experience: May 23, 2025

Always a glitch in tech
May 22, 2025
Previous review

Always a glitch in tech. Expected. Easy finding what I needed checking other customer comments and making my choice.

Date of experience: May 12, 2025
North Carolina
1 review
0 helpful votes
Follow Ron H.
Unfollow Ron H.
Share Review
Report Review

Tires delivered on time
June 2, 2025

Always have a good experience. Good tire prices. Quick delivery

Date of experience: May 23, 2025
Georgia
1 review
0 helpful votes
Follow Troy R.
Unfollow Troy R.
Share Review
Report Review

Good helmet
June 2, 2025
Updated review

It fit a little different than I thought it would but overall not a bad helmet.

Date of experience: May 23, 2025

Easy and efficient!
May 22, 2025
Previous review

Easy and efficient!

Date of experience: May 12, 2025
California
1 review
0 helpful votes
Follow Alan R.
Unfollow Alan R.
Share Review
Report Review

The reveit
June 2, 2025

Store personal very helpful and knowledgeable thanks for there help

Date of experience: May 23, 2025