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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,219
value
14
shipping
7,945
quality
11,241
This company responds to reviews on average within 4 days

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32,647 reviews

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California
1 review
0 helpful votes
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The reveit
June 2, 2025

Store personal very helpful and knowledgeable thanks for there help

Date of experience: May 23, 2025
Texas
1 review
0 helpful votes
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Product purchase
June 2, 2025

Product was timely shipped and delivered. Also, it was the style that I wanted at an acceptable price.

Date of experience: May 23, 2025
Canada
1 review
0 helpful votes
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Great experience shopping at CycleGear
June 2, 2025
Updated review

I visited the store to try on an airbag jacket, but they didn't have them in stock in my size and suggested I order it online and have it delivered to the store. That worked very well; they went through the sizing with me, and then when it arrived again went through the sizing to make sure it fit appropriately. I really appreciated their thoroughness on both sides of the order. And the store itself was bright, clean, inviting and every staff member I spoke to I found cordial and welcoming.

Date of experience: May 23, 2025

Nice and quick
May 22, 2025
Previous review

Nice and quick

Date of experience: May 12, 2025
Arkansas
1 review
0 helpful votes
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Exceptional service
June 2, 2025

The staff there was extremely knowledgeable and helpful with all of my questions and concerns. They got me fitted right in my helmet and showed/educated me on all the types of gloves.

Date of experience: May 2, 2025
Pennsylvania
1 review
0 helpful votes
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Canned lightning
June 2, 2025

Ever since I started identifying as a snake, walking in and out of retail stores has become complicated. I'm happy that I can always count on CycleGear to have my items in stock and delivered ssssuper fast. The only complaint if any would be that they should carry more snake-friendly motorcycle apparel, as traditional arm fabrics are not needed and honestly a liability while riding my snakecycle.

Date of experience: May 23, 2025
Guatemala
1 review
0 helpful votes
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Excellente Service
June 2, 2025

I was always informed about my package, and I received my package on time.

Date of experience: May 23, 2025
California
1 review
0 helpful votes
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Standard Transaction
June 2, 2025

This is a good place to find the motorcycle gear for your needs.

Date of experience: May 23, 2025
Maryland
1 review
0 helpful votes
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Lock
June 2, 2025

Easy and fast shipping. Highly recommend cycle gear for your needs

Date of experience: May 23, 2025
Pennsylvania
1 review
0 helpful votes
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Staff is Always Helpful
June 2, 2025
Updated review

My order was processed and delivered to the store in the expected time. The staff installed my headset quickly and accurately. They are always helpful.

Date of experience: May 23, 2025

Quick and easy
May 22, 2025
Previous review

Quick and easy

Date of experience: May 12, 2025
Colorado
1 review
0 helpful votes
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Great Customer Service
June 2, 2025

I ordered the wrong size moto jersey and after clicking pay, realized the size too small. Called customer service and they emailed me a return label. Once the package was received it was easy to return.

Date of experience: May 7, 2025
Georgia
1 review
0 helpful votes
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Vest
June 2, 2025

I'm happy with the experience I have when it came to ordering my item

Date of experience: May 22, 2025
Missouri
1 review
0 helpful votes
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Easy purchase!
June 1, 2025

Went into the shop to buy a riding coat but they didn't have my size, an employee helped me immediately to order it making the process easy. Received my order quickly and it fits great, I will definitely buy here again. Thank you!

Date of experience: May 22, 2025
Illinois
1 review
0 helpful votes
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There was no guide to say which pads fit which Alpinestars jackets to go by. The store only had the correct back protector in stock. The others had to be ordered. The associate was very helpful.

Date of experience: May 22, 2025

Fast delivery date.
November 20, 2024
Previous review

Arrived 24hrs ahead of schedule. Intacted and exactly what I ordered.

Date of experience: November 10, 2024
Illinois
1 review
0 helpful votes
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Great customer service
June 1, 2025

I ordered a helmet and I wasn't too sure how should it fit on my head so I asked one of the customer service guy that was working there can you please help me and he explained it to me how the hum it should fit so I had to send that one back and get a smaller size I really appreciate him for taking his time and explaining it to me. How should a helmet fit?

Date of experience: May 22, 2025
Wisconsin
1 review
0 helpful votes
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Quick shipping
June 1, 2025

I'm a rewards member at cycle gear. I purchase minor things like filters, replacement hand levers, etc. every purchase earns me cash back and ships quickly.

Date of experience: May 16, 2025
Georgia
1 review
0 helpful votes
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New helmet purchase
June 1, 2025

Team at the store was great. Ordered the helmet we wanted for us and it arrived very quickly. Great 3/4 HJC helmet.

Date of experience: May 22, 2025
North Carolina
2 reviews
0 helpful votes
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Jacket and jeans
June 1, 2025

Jeans was perfect fit. Jacket too, but the wish it was a bit longer.

Date of experience: May 22, 2025
North Carolina
1 review
0 helpful votes
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I ordered 2 AGV K6S helmets. Look great! Only problem is the pin lock that came with my wife's helmet fit perfect on mine and hers. The one that came with my helmet would not fit mine or hers. Called up customer service and lady had no idea what I was talking about, said she would send me an email to attach pictures, and she would look into it. Never sent the email so couldn't solve the problem. Thanks for no help Misty.

Date of experience: May 15, 2025
Nevada
1 review
0 helpful votes
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Nice experience
June 1, 2025

Good experience for shopping at cycle gear. Great staffs, and great hospitality when you step in.

Date of experience: May 22, 2025
Kentucky
1 review
0 helpful votes
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True to size fit very well.
June 1, 2025

Fast shipping very pleased. Every was true to size and great price.

Date of experience: May 28, 2025