Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CycleGear

CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey stargrey stargrey stargrey stargrey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,220
value
14
shipping
7,985
quality
11,280
This company responds to reviews on average within 4 days

Instant Feedback

32,808 reviews

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow Harper A.
Unfollow Harper A.
Share Review
Report Review

Always have gone with cycle gear
June 10, 2025
Updated review

No matter what I've looked for cycle gear has had it from the perfect helmet to the fit on my gloves, and going into the stores have always been amazing. Really nice people and have helped me install my sena's in aswell which saves me so much time.

Date of experience: May 30, 2025

Always enjoy shopping through Cycle-gear always quality...
May 30, 2025
Previous review

Always enjoy shopping through Cycle-gear always quality items and great customer service!

Date of experience: May 19, 2025
California
1 review
0 helpful votes
Follow robert h.
Unfollow robert h.
Share Review
Report Review

Great salesperson
June 10, 2025

Sales person at the Azuza store was very helpful. She went above (literally) and beyond to find the rights size helmet and style i was looking for. And when the store did not have the model or style of helmet I wanted, she went on line and found it and had it delivered..

Date of experience: May 19, 2025
Oregon
2 reviews
0 helpful votes
Follow Sunny M.
Unfollow Sunny M.
Share Review
Report Review

Best Shop in town.
June 10, 2025

Being a lesbian woman and new to the moto world, all of the guys were so helpful, kind and patient. Saturday my girlfriend and I were in there and Brian the district manager helps us and took the time to throughly explain things. Needless to say our experience has always been great!

Date of experience: May 24, 2025
California
2 reviews
0 helpful votes
Follow Ashl W.
Unfollow Ashl W.
Share Review
Report Review

Purchased tires and installation
June 10, 2025

Great experience as an RPM member buying the Dunlop Trailmaxissions for my 2024 HD Pan American. Tires were in stock with the best price I could find and their installation was first rate.

Date of experience: May 30, 2025
Illinois
1 review
0 helpful votes
Follow Jeffrey J.
Unfollow Jeffrey J.
Share Review
Report Review

Thank you
June 10, 2025

I ordered two helmets, and a shirt time later received two helmets

Date of experience: May 30, 2025
Florida
1 review
0 helpful votes
Follow Brant S.
Unfollow Brant S.
Share Review
Report Review

2005 VStrom Crash bars
June 9, 2025

Fast shipping. Great Service. Very nice and good stocked site and store

Date of experience: May 30, 2025
California
1 review
0 helpful votes
Follow Tom U.
Unfollow Tom U.
Share Review
Report Review

Fast delivery
June 9, 2025
Updated review

Arrived 1 day sooner than expected. Product was as expected

Date of experience: May 30, 2025

Very easy checkout process
May 29, 2025
Previous review

Very easy checkout process

Date of experience: May 19, 2025
Texas
1 review
0 helpful votes
Follow DRAKE H.
Unfollow DRAKE H.
Share Review
Report Review

Very quick shipping and arrived early
June 9, 2025
Updated review

Very quick and easy purchase, item arrived 2 days earlier than perviously noted. Item was spot on

Date of experience: May 8, 2025

Fast and easy, easy purchase
May 27, 2025
Previous review

Fast and easy, easy purchase

Date of experience: May 16, 2025
Oregon
1 review
0 helpful votes
Follow Rob B.
Unfollow Rob B.
Share Review
Report Review

Easy no hassle business
June 9, 2025

Always good service with great prices. Have everything I need.

Date of experience: May 30, 2025
Ohio
1 review
0 helpful votes
Follow Eric W.
Unfollow Eric W.
Share Review
Report Review

Likely won't buy from cycle gear again
June 9, 2025
Updated review

Website is out dated and prices are super high. I only bought from cycle gear because I had a gift card. Returns are not free, which also means I won't buy from cycle gear ever again.

Date of experience: May 30, 2025
Kimberly E. — CycleGear Rep
10 months ago

Thank you for your honest feedback. We're sorry to hear that your experience didn't meet expectations. While we’re always working to stay competitive with pricing and improve the website experience, we understand that return costs can be frustrating. We truly value your input and will continue working hard to make Cycle Gear a better place to shop—whether you're using a gift card or not. If there’s anything we can do to help with a specific concern, we’re here for you.


Price are way too high and inventory needs refreshed
May 29, 2025
Previous review

Price are way too high and inventory needs refreshed. I only shop here because my mother in law insists on giving me a gift card for my b-day every year from cycle gear. Honestly, this is the last place i would every shop for motocross gear, parts, accessories, you name it.

Date of experience: May 19, 2025
California
1 review
0 helpful votes
Follow Omar A.
Unfollow Omar A.
Share Review
Report Review

Excellent service and knowledge
June 9, 2025

I appreciate the employees here. I came in because my gear needed to be updated. The customer rep who helped me listened to what I wanted and needed to make excellent recommendations. No attempt to upsell me. I got everything I needed to stay safe and look good doing it. A couple of weeks out and my helmet, jacket, gloves, and helmet lock are working excellently.

Date of experience: May 19, 2025
Texas
1 review
0 helpful votes
Follow Frank S.
Unfollow Frank S.
Share Review
Report Review

Good Experience
June 9, 2025
Updated review

Went local cycle gear and found just what I was looking for. Representative
Was really nice and professional.

Date of experience: May 30, 2025

Easy Purchase
May 29, 2025
Previous review

Easy Purchase

Date of experience: May 19, 2025
New Jersey
1 review
0 helpful votes
Follow Moises O.
Unfollow Moises O.
Share Review
Report Review

Delivery was faster than scheduled. Good product with a good price.

Date of experience: May 14, 2025
Virginia
1 review
0 helpful votes
Follow Dean P.
Unfollow Dean P.
Share Review
Report Review

Great experience
June 9, 2025

Pack wasn't what I expected so I returned it. As always shopping experience was great

Date of experience: May 30, 2025
Pennsylvania
1 review
0 helpful votes
Follow Phyllis E.
Unfollow Phyllis E.
Share Review
Report Review

Lightweight and comfy.
June 9, 2025
Updated review

I ordered one helmet but when i went to pick it up, I decided to switch to another helmet. I had previously looked at this helmet, then decided to purchase it instead of the one I ordered. Dylan made it very easy to switch out and pay the difference and helped switch my Sena communication device form my old helmet to my new one.

Date of experience: May 24, 2025

Easy to order
May 29, 2025
Previous review

Easy to order.

Date of experience: May 19, 2025
Massachusetts
1 review
0 helpful votes
Follow Jeff T.
Unfollow Jeff T.
Share Review
Report Review

Great experience
June 9, 2025
Updated review

Great experience. Sometimes shipping takes a bit longer than promised, it never by more than a day.

Date of experience: May 30, 2025

Love Cycle Gear for everything motorcycle related!
May 29, 2025
Previous review

Love Cycle Gear for everything motorcycle related!

Date of experience: May 19, 2025
Virginia
1 review
0 helpful votes
Follow Logan A.
Unfollow Logan A.
Share Review
Report Review

Good shipping
June 9, 2025

My order came to me quickly and within the projected window. Thanks!

Date of experience: May 30, 2025
California
1 review
0 helpful votes
Follow DANIEL E.
Unfollow DANIEL E.
Share Review
Report Review

Steered in the right direction
June 9, 2025

Without being pushy or salesy, the sales person listened to what I was looking for even though I thought I knew but then through luck that you all didn't have the right size helmet I wanted, I tried something else and then was given valuable information about the helmet I ended up getting and I'm so glad I did. You guys nailed it.

Date of experience: May 29, 2025
California
1 review
0 helpful votes
Follow Farh S.
Unfollow Farh S.
Share Review
Report Review

Tire replacement
June 9, 2025

I purchased two new tires for my dirt bike from your store. In the past, tire changes were included with the purchase, but this time I was told it would be $20 per tire—which I accepted. However, I was then informed that installation wouldn't be possible for another three days, as it could only be done after hours. It was clear the staff were reluctant to provide this service, and when I followed up by phone to ask if it could be done over the weekend, I was hung up on. This was disappointing and unprofessional. If Cycle Gear no longer can offer this service, it should be removed entirely. Otherwise, it needs to be significantly improved with proper staffing, availability, and customer courtesy.

Date of experience: May 23, 2025
Georgia
1 review
0 helpful votes
Follow Patrick H.
Unfollow Patrick H.
Share Review
Report Review

New helmetbl
June 9, 2025

Went to Roswell, GA Cycle Gear to buy a new helmet, since the one I bought from them in 2014 has "aged out." Bought from Brent a fine Schuberth helmet and a Cardo bluetooth communicator for the helmet. I'm delighted with the purchases.

Date of experience: May 25, 2025