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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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Missouri
1 review
0 helpful votes
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Simply Fantastic
July 24, 2018

I am thoroughly pleased with my order. I purchased a Pioneer double din receiver, the ready harness, and XM antenna on a Wednesday and it arrived Thursday. I had a small issue with the wiring that tech support helped me resolve quickly and painlessly. I will be ordering all of my car audio needs from Crutchfield!

Date of experience: July 24, 2018
Illinois
4 reviews
0 helpful votes
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Excellent products, helpful reviews, and outstanding support with all of our questions during install.

Date of experience: July 24, 2018
Ohio
1 review
0 helpful votes
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Great service
July 24, 2018

The speakers arrived in two days, they fit perfectly, instructions easy to understand and sound great Great experience all around.

Date of experience: July 24, 2018
Kentucky
1 review
0 helpful votes
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Awesome website
July 24, 2018

Got exactly what I wanted right away. Shipped quickly and fit perfectly. The price was great and getting the radio harness made ahead of time was very helpful.

Date of experience: July 23, 2018
Florida
1 review
0 helpful votes
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I have a 1981 Cutlass Brougham. I needed a replacement power antenna. The website information I found with Crutchfield guided me right to the part that would be compatible with my 37 year old vehicle. And after I paid they sent me the pdf installation instructions. Part arrived in a few days without any premium freight. Would definitely rely on Crutchfield for other items. Jim

Date of experience: July 23, 2018
Pennsylvania
1 review
0 helpful votes
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Awesome!
July 23, 2018

Ordering was easy delivery was quick. Love the wonderboom speaker! Powerful sound in a small package. Completely satisfied with my experience with Crutchfield and the product I ordered.

Date of experience: July 23, 2018
Pennsylvania
1 review
0 helpful votes
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I have always been happy with my purchases from Crutchfield never a disappointment. BUT why they make you write 100 letters in my review im not sure.

Date of experience: July 23, 2018
Florida
1 review
0 helpful votes
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Always quick delivery, excellent products, and helpful customer service! Have ordered numerous car stereos and installation kits, and this time, Sonos speakers at a good price. Thank you.

Date of experience: July 22, 2018
South Carolina
2 reviews
0 helpful votes
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Great Company
July 22, 2018

Ive been purchasing electronics from Crutchfield for many years and theyre second to none. They offer all the top name brands at great prices and theyre customer service is very good. I wont shop anywhere else when it comes to home and car audio.

Date of experience: July 22, 2018
Texas
1 review
0 helpful votes
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Best Deal
July 21, 2018

I recently shopped for speakers for my wife's truck. I shop eBay a lot. But crutchfield had them beat got better price and free install kit and wiring adaptors. NICE! Thank you crutchfield... USA VENDOR!

Date of experience: July 21, 2018
Minnesota
1 review
0 helpful votes
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Vehicle fit chart was right on the money. Great install instructions! Fast shipping and a perfect fit.

Date of experience: July 21, 2018
Hawaii
1 review
0 helpful votes
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Electronics is a very competitive market. Crutchfield is my go to the very knowledgeable staff are there to help. I have purchased my home theatre and car audio items for years. The free shipping is the best seeing that I live in Hawaii.

Date of experience: July 20, 2018
Missouri
1 review
1 helpful vote
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I got a super awesome price, and the are wonderful subs. I recommend that everybody start going to Crutchfield for the audio needs because I know that I will.

Date of experience: July 18, 2018
Texas
1 review
0 helpful votes
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Crutchfield has always been the mail order, online and customer service leader for audio needs. Have never been disappointed.

Date of experience: July 17, 2018
Washington
1 review
0 helpful votes
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Orders two cable harnesses. Price was fair and shipping was fast. Thank you so much! Will use Crutchfield again.

Date of experience: July 17, 2018
New York
1 review
1 helpful vote
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Great website!
July 16, 2018

Helped me find the perfect parts and checked compatibility on everything and automatically sent me the brackets and cables I needed, came a day early too!

Date of experience: July 16, 2018
Minnesota
1 review
0 helpful votes
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Amazing!
July 16, 2018

Fabulous experience. Excellent communication. Item's arrived a day earlier than expected and in wonderful condition even though they were 'scratch and dent'.

Date of experience: July 16, 2018
District of Columbia
1 review
0 helpful votes
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Though Crutchfield is primarily an online business, I had a few questions regarding the title item and other options so I called. Marisa answered my questions patiently and professionally and made life easier by taking my order over the phone. The player arrived in two days and, so far at least, lives up to the high level of the reviews. Just a few days later, I ordered online a pair of Klipsch floor-standing R-26F speakers that also arrived in two days and have beautiful sound. My only issue is where to store the boxes. I appreciate the personalized service and followup.

Date of experience: July 15, 2018
California
1 review
0 helpful votes
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Im happy with my purchase and probably wouldnt shop for car audio anywhere else. Problem was that one of the parts didnt fit the dash and had to leave a gaping hole to install my stereo. It was only off by a few milimeters so it was forgivable.

Date of experience: July 15, 2018
Florida
1 review
0 helpful votes
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Purchased a fairly high-end home theater item which arrived on the date Crutchfield said it would and factory sealed as advertised.

Date of experience: July 15, 2018