Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Crutchfield

Crutchfield

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Crutchfield?
grey stargrey stargrey stargrey stargrey star

Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
Follow Vincent L.
Unfollow Vincent L.
Share Review
Report Review

Just received device. Charging now however the battery is swollen on arrival. I hope though it works but going to need a battery replacement part for the disco itself. Please contact me so I can get that otherwise the review will stay at 3 for now.

Date of experience: July 14, 2018
California
1 review
0 helpful votes
Follow Don A.
Unfollow Don A.
Share Review
Report Review

Crutchfield supplied me with everything I needed to upgrade my car stereo in terms of materials and information. I couldn't have done it without them. Crutchfield is the only place I will buy a car stereo from.

Date of experience: July 14, 2018
Washington
2 reviews
0 helpful votes
Follow Tim G.
Unfollow Tim G.
Share Review
Report Review

Ordered new speakers for my truck. About the same price as other popular online stores. However, the fact that I got the pigtails and installation brackets for free means I got a better deal at Crutchfield than elsewhere. Shipped it all the way across the country in 4 days (ordered on Sun, delivered on Thu.) I'd do it again.

Date of experience: July 13, 2018
California
1 review
0 helpful votes
Follow Makena A.
Unfollow Makena A.
Share Review
Report Review

Easy as could be
July 11, 2018

Im not much of a car girl but I went through the process of ordering stuff for my car all by myself confidently. Great website. 10/10 would recomend.

Date of experience: July 11, 2018
Colorado
3 reviews
0 helpful votes
Follow Terri W.
Unfollow Terri W.
Share Review
Report Review

Crutchfield helped me with the purchase of the stereo head unit and amp for Wifey's car. They did not try to upscale me or sell me anything I did not need, and they told me in detail what accessories I WOULD need for the install. Thanks!

Date of experience: July 9, 2018
California
1 review
0 helpful votes
Follow carl b.
Unfollow carl b.
Share Review
Report Review

Rapid response
July 9, 2018

The delivery of my Marantz cd player was as rapid as imaginable. Crutchfield has never disappointed me in my many years of relying on them for audio gear.

Date of experience: July 9, 2018
California
1 review
0 helpful votes
Follow Dave H.
Unfollow Dave H.
Share Review
Report Review

Great product, great service! Would definitely look to Crutchfield again for any and all my home audio needs!

Date of experience: July 8, 2018
New Jersey
1 review
0 helpful votes
Follow Al G.
Unfollow Al G.
Share Review
Report Review

Simply the best
July 8, 2018

Simply the best I purchased my first DSL are from there and my second plan to purchase more The service is outstanding they take their time answer all questions great people to deal with

Date of experience: July 8, 2018
Jose G.
Oklahoma
1 review
0 helpful votes
Follow Jose G.
Unfollow Jose G.
Share Review
Report Review

I am always happy with Crutchfield and only order my car audio through them. They give you everything you need for a smooth install.

Date of experience: July 8, 2018
Georgia
1 review
0 helpful votes
Follow Jim C.
Unfollow Jim C.
Share Review
Report Review

I have been buying from Crutchfield since 1987. The customer service and value I receive is second to none. I have not purchased electronics anywhere else nor do I plan to.

Date of experience: July 5, 2018
North Carolina
1 review
0 helpful votes
Follow James D.
Unfollow James D.
Share Review
Report Review

Easy to navigate website. Simple ordering process. Quick delivery. Product (FM Transmitter for Car) exceeded expectations and FAR better sound quality and operation than inexpensive one borrowed from son, which I have now returned.

Date of experience: July 4, 2018
Robert B.
Alaska
1 review
1 helpful vote
Follow Robert B.
Unfollow Robert B.
Share Review
Report Review

Living in Alaska many companies do not ship here or ship here free and Crutchfield does. We've used Crutchfield for many years now and continue to get the best reliable service. Although there were many vendors with the same pricing on the product I chose Crutchfield because they do not bait and switch on price or shipping.

Date of experience: July 3, 2018
Illinois
1 review
0 helpful votes
Follow Daniel A.
Unfollow Daniel A.
Share Review
Report Review

The Cambridge SR20 sounds great and the recommendation to choose it was much appreciated. I had a question on attaching the Rocket 44 speaker cables and called customer support and together we figured out that there were plugs in the caps and by taking them out, the banana plugs would fit. The sound is spacious and well defined and the dynamic range is clear and crisp. Very pleased.

Date of experience: July 3, 2018
Colorado
1 review
0 helpful votes
Follow Frank E.
Unfollow Frank E.
Share Review
Report Review

Crutchfield rocks, new speakers for the 95 Pickup. Quick delivery, adaptors for cables and mounts included at no charge.
Can't beat the price or service!

Date of experience: July 2, 2018
Idaho
1 review
0 helpful votes
Follow STEPHEN H.
Unfollow STEPHEN H.
Share Review
Report Review

Up dated my 2000 Mercedes Benz CLK 430 with a double den Sony radio tuner. With their technical support this was accomplished where others said you can't do it. The new system exceeded my highest expectations with 6.4 inch screen, back up camera and microphone. Used OEM Bose speakers producing greatly improved sounds.

Date of experience: July 2, 2018
Illinois
1 review
0 helpful votes
Follow Doug M.
Unfollow Doug M.
Share Review
Report Review

Very Happy
July 2, 2018

Happy with my order, love the product. Shipping was fast. Ordered JVC stereo and 4 kick speakers. Sounds great!

Date of experience: July 1, 2018
Ohio
1 review
0 helpful votes
Follow Michael K.
Unfollow Michael K.
Share Review
Report Review

A total system "do-over" just about, Crutchfield made it too easy to update, & blow a bunch of cheese on some new high end audio equipment! My Experience with the Crutchfield Team has been Excellent throughout my latest endevor! Been purchasing from Crutchfield since the 80's!

Date of experience: July 1, 2018
Missouri
1 review
0 helpful votes
Follow OMAR O.
Unfollow OMAR O.
Share Review
Report Review

AMAZING BUSINESS!
June 30, 2018

Ordered 6 speakers on a Friday and received all of them on Wednesday! Very fast shipping; and delivery by UPS. The cartons arrived without a scratch and the UPS driver was very helpful to bring the heavy bulky boxes inside the house. All the items ordered were as published in their website.

I have purchased from Crutchfield on several occasions and never disappointed, always good products and shipped as promised.

Date of experience: June 30, 2018
Florida
1 review
0 helpful votes
Follow Darian G.
Unfollow Darian G.
Share Review
Report Review

I have had a great and easy purchase through crutchfield. They included all the necessary items to install my new radio and instructions were pretty good maybe not if you had a different setup. Shipping was very fast and I love the expandability of the radio I purchased. I can get a backup camera and even a Sirius XM receiver to install

Date of experience: June 30, 2018
Florida
1 review
0 helpful votes
Follow Felix M.
Unfollow Felix M.
Share Review
Report Review

I have been a crutchfield customer for a long time and their service never disappoints. Great products and really fast shipping.

Date of experience: June 30, 2018