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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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New York
1 review
0 helpful votes
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As they say you pay for what you get. Better to buy the right stuff the first time make it easy on yourself.

Date of experience: August 5, 2018
Arizona
1 review
0 helpful votes
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Their website was easy to use. The installation kit and instructions were great and made installing my stereo a snap. I highly recommend the fabricated wire harness, for $25, it makes the installation just plug and play.

Date of experience: August 4, 2018
Hawaii
1 review
0 helpful votes
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Very pleased
August 2, 2018

I bought a Bluetooth adapter for my car. Faster delivery than online megastore. Less expensive than online megastore. I watched a couple of videos on how to install. Literally took ten minutes. Only negatives so far is I have to turn phone volume all the way up. And I thought I could keep aux cord plugged into box and easily switch from Bluetooth/aux. I can't but bought the Bluetooth to get rid of cords in my car.

Date of experience: August 2, 2018
Washington
1 review
0 helpful votes
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Best install ever
August 2, 2018

I've installed 3 stereos prior this, 4th 1let me tell you 1 hour from start to finish that includes taking car apart too, the harness you made for my 94 Honda was awesome... Omg yeah the instructions you gave also awesome note automatic tran ya mite wanna put in low low before disconnecting battery. Overall so far great I have front door speakers in going to install tomorrow weather permitting its been warm here in Seattle & will let ya know thanks again all of you Doug

Date of experience: August 1, 2018
Colorado
1 review
0 helpful votes
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The radio was delivered quickly, faster than I expected. It works great but on a scale of 1-10 for the installation with 10 being easy: I would give it a 2. The instructions were unclear as to how the installation sleeve works or even how to separate it from the radio for the installation. No operation manual came with it & the controls for the setup are not intuitive. I give Crutchfield 5 stars for their website & 2 stars on the radio for being way too complicated to install, setup & operate.

Date of experience: August 1, 2018
Florida
1 review
0 helpful votes
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Always on point
July 31, 2018

I always shop with these guys even though they don't have everything that I'm looking for I still end up shopping here for my Electronics goods.

Date of experience: July 31, 2018
South Dakota
1 review
0 helpful votes
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I always have a great experience with these guys. They are fast, friendly and always helpful. I recently had questions about some speakers I was thinking about getting (Klipsch R-15PM) for my office and Larry was able to help and answered all my questions. Got a customer for life boys - hope you can put up with me...

Date of experience: July 31, 2018
Maine
1 review
0 helpful votes
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I ordered a new Pioneer head unit for my TJ along with all of the various installation parts. From unboxing to final install took less than an hour. I still run factory speakers (which will be replaced soon) but the new unit absolutely cranks. Thank you Crutchfield for making the install amazingly easy. In my case, I simply had to match wire colors and crimp them together. So. Simple.

Date of experience: July 31, 2018
Pennsylvania
1 review
0 helpful votes
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Great service always, you always find the right product your looking for. I've have been shopping at Crutchfield since the early 90s their products are always great quality wether it's the lowest price item or the highest. Yes sometimes they are a few dollars more than the completion but you're never disappointed.

Date of experience: July 30, 2018
Ohio
1 review
0 helpful votes
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Very good
July 30, 2018

I ordered a car stereo, got it when they said, i have ordered from them 30 yrs ago, and still no problem, great job guys. And love the wiring for the car factory always fit and work, keep up the good work, and yes i recommend them to anyone

Date of experience: July 30, 2018
New York
1 review
0 helpful votes
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I have ordered from Crutchfield for many years mostly marine stereo equipment and you can not beet the superior products and service.

Date of experience: July 30, 2018
Kansas
1 review
0 helpful votes
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Reviewed about five online sellers for the Grado SR325e headphones. All the sites sell the item for the same price. I especially liked the very extensive description and specification information sections on the product page on crutchfield.com. For these headphones. The customer-focused direction of the company, as well as the ongoing customer support were other factors that sold me to buy from Crutchfield.
I was pleasantly surprised when my item arrived in two days, instead of the scheduled five day window. Product arrived in perfect condition. Seven days following my order date, I received a postcard from Order Support thanking me for my business! I highly recommend this company!

Date of experience: July 28, 2018
Washington
2 reviews
0 helpful votes
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I have ordered from Crutchfield for years and have always had fast shipping and courteous service. If I ever had a question for them, their staff was always willing to help and very knowledgeable. I would recommend them to everyone.

Date of experience: July 28, 2018
Nebraska
1 review
0 helpful votes
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Great value
July 28, 2018

Quick delivery and a great price on my new receiver. I'm now back in the modern world for home video.

Date of experience: July 28, 2018
Maryland
1 review
0 helpful votes
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Quick Delivery
July 28, 2018

After ordering online for a somewhat large subwoofer I received the confirmation email as well as emails updating the delivery status from "shipped" to "delivered". The unit arrived just a few days later as notified.

Date of experience: July 28, 2018
Florida
1 review
0 helpful votes
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Good experience
July 27, 2018

Took a few phone calls to help my novice $#*! to install my components but I prevailed in the end thanks to cf.

Date of experience: July 27, 2018
Kansas
1 review
0 helpful votes
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Always the best!
July 27, 2018

These guys are just the best around. Nothing left out. No messing around. Great pricing and specials.

Never use any one else.

Date of experience: July 27, 2018
Maine
1 review
0 helpful votes
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Most reliable electronics source I've ever used. Been using them for various electronic purchases since the 80`s and have never had a problem.
Always fast shipping, easy returns, fair prices and complete satisfaction. Thanks Crutchfield for being there for the love of entertainment galore!

Date of experience: July 27, 2018
Hawaii
1 review
0 helpful votes
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I am very pleased with my order, everything came in on time. Installation was simple and easy and with the plug and play wire harness, which I recommend is the fastest Install I have ever did. Thank you Crutchfield.

Date of experience: July 26, 2018
Texas
1 review
0 helpful votes
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Every step of the interaction with Crutchfield is flawless. From the superb website to the rapid delivery. It really doesn't get any better!

Thanks Crutchfield!

Date of experience: July 26, 2018