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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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New Jersey
1 review
0 helpful votes
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Awesome
August 21, 2018

Got just what I ordered. It was even delivered a day early. Definitely be ordering again! I like that they send an email with who got the order ready for shipping.

Date of experience: August 21, 2018
North Carolina
1 review
0 helpful votes
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Hey, it's Crutchfield
August 20, 2018

Needed new speakers for my pickup. So went to Crutchfield's site, put in my vehicle info and presented me with choices available for my purpose. Placed order and all arrived 2 days later. How much easier could it be

Date of experience: August 20, 2018
Florida
1 review
0 helpful votes
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I have purchased 5-6 systems from Crutchfield over the years and it seems that their documentation gets better each time. Now with their premade harness options its even easier to install a new car stereo.

Date of experience: August 20, 2018
Nevada
3 reviews
1 helpful vote
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Great selection, price, and VERY good support. They ship promptly, so you don't wait much. Everything I have ordered from them has been as advertised. I see no reason to deal with anyone else.

Date of experience: August 17, 2018
Washington
1 review
0 helpful votes
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Always bought stuff from them, phone numbers to call in case you hit a snag. I've done it every time and they are here to help. I don't buy from anyone else.

Date of experience: August 17, 2018
New York
1 review
0 helpful votes
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Looking for a set of tweeters found a set at a great price, wasted no time installing them and they sound awesome...

Date of experience: August 16, 2018
Illinois
1 review
0 helpful votes
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Crutchfield did an excellent job and definitely helped me by sending the speaker mount adapter as well as plug-in wires. The speakers that I ordered aren't great but I'm still checking them out. But that's not their fault.

Date of experience: August 15, 2018
Virginia
1 review
0 helpful votes
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Great service
August 15, 2018

I am pleased with my overall Crutchfield experience! The product; price; and the speed of delivery will have me purchasing again!

Date of experience: August 15, 2018
Puerto Rico
1 review
0 helpful votes
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People make the company what it is today and for 30 years past and present.
Keep up the good work..

Date of experience: August 13, 2018
Oregon
1 review
0 helpful votes
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Easy to navigate website that's designed to make web shopping for technology items with many options the easiest shopping experience I have found to date. Car stereo today has so many choices that need to work for thousands of vehicles, I am amazed at Crutchfield's attention to detail to ensure all the ala carte items for each unique purchase will go as smoothly as possible.

Date of experience: August 13, 2018
Georgia
1 review
0 helpful votes
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Perfection
August 13, 2018

This is my fifth car that I've ordered stereo Equipment for and every single time it's perfect. They always ship me anything and everything to do the job like a professional. No cutting wires or corners. I wish they had a retail store you can walk into

Date of experience: August 13, 2018
Texas
1 review
0 helpful votes
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They made it easy.
August 13, 2018

I had been wanting a stereo and speakers for a long time, but worried it would be too hard to install and figure out what I needed. I came to the Crutchfield website and it looked pretty easy. Plus, they included all of the wire connectors I needed for free. I chatted online with a guy because I was still concerned. Got the speakers, stereo and the instructions - everything fit easily and I wish I hadn't hesitated so long.

Date of experience: August 13, 2018
Idaho
1 review
0 helpful votes
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Ordered a stereo for my daughters first car, everything came in the package super fast and the emailed installation instructions were spot on as always! I can't see myself buying my stereo equipment from anywhere else ever!

Date of experience: August 12, 2018
Wisconsin
1 review
0 helpful votes
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Outstanding
August 12, 2018

Years ago, prior to internet business, I purchased subwoofers through Crutchfield's catalog and was very pleased with price and service. Since internet business I've made several purchases and am pleased with product, price and speed of delivery.

Date of experience: August 12, 2018
New York
1 review
0 helpful votes
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Amazingly awesome.
August 11, 2018

Delivery was fast, product was better than I expected. Directions was easy to follow. 1st time ever doing it myself.

Date of experience: August 11, 2018
California
1 review
0 helpful votes
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Always a pleasure
August 10, 2018

It's always a pleasure to work with and order from Crutchfield. Even in cases where their prices may be a bit higher, I know I can return an item without hassle.

Date of experience: August 10, 2018
Tennessee
1 review
0 helpful votes
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I'm very impressed with my experience! From start to finish Crutchfield has has impowered me to get the job done myself.

Date of experience: August 10, 2018
California
1 review
0 helpful votes
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I've installed many car stereos, but this was by far the easiest installation I've performed. The instruction sheet and the $25 Crutchfield Ready Harness service was definitely worth the money. No headaches, all went smoothly. Will use Crutchfield again in the future.

Date of experience: August 9, 2018
Utah
1 review
0 helpful votes
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Nice quick delivery
August 9, 2018

Love the knowledgeable customer support if a problem with equipment arises, can't get that with Amazon. Ordered 4K and oled equipment

Date of experience: August 9, 2018
New York
1 review
0 helpful votes
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100%
August 6, 2018

Purchased some speakers was taken care of right away, can't say that about ups not delivering my package on time
Going to make the pickup myself tired of waiting... thanks crutchfield I'm with you guys

Date of experience: August 6, 2018