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Crutchfield Reviews Summary
Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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I just received my order. It will take several days to install radio, speakers, and SeriusXM equipment. Timely delivery and in great condition.
Each time I shop with Crutchfield, I am impressed with how they always know exactly what I need to complete the job for my specific vehicle. I am always more impressed with how they very often provide those extra things for free and offer free shipping. Great company!
The item I purchased was on time when Crutchfield said it would arrive. I got exactly what I ordered for the price I paid for it. Satisfied customer.
Great place for veterans to find equipment. They now have a point system which saves me money. I can't wait to find more items of interest.
Excellent products, great price and promt delivery. It doesn't get any better than that. I haven't had time to set my system up yet but don't foresee any problems. Only one small issue-why doesn't yamaha include an owners manual? I down loaded it but it would be nice to have a printed one included.
Have bough from crutchfield for many years now allways happy with products and service. Best prices why go anywhere els
I have a 1999 Saturn and badly wanted a new radio in my car. I had asked around and mechanics were charging over $200 to put a new one in. After some research on YouTube, I found out about this site. I paid for the ready harness service (which is a blessing) and that made installation 100 times easier. The instructions they sent me were clear and easy to follow and we even had all the tools we needed on hand. Installation took less than a hour, (with my grandfathers help) and it works perfectly. I mainly use the Bluetooth and it sounds amazing. I'm so happy I found out about Crutchfield and only spent $80 to put a new radio in my car. Thanks.
Been buying for years. Competitive pricing, delivered to my front door. Tired of spending half a day shopping from box stores. All products are reviewed and once in a while call to a rep and my questions get answered.
I tell all my friends, there's no reason to shop anywhere else.
I've purchased a lot of stuff from Crutchfield over the past 40 years, TVs, component sound equipment, and a number of replacement automotive sound units. I've consistently found any transaction I've had with them to be without a hitch. There may be a lower discount price on the same item as one offered by Crutchfield, but if there is it's usually minimal. Plus you cannot always put a price on the quality of service and dependability included with a Crutchfield purchase.
I ordered a low end Dual stereo for my car and I got what I paid for. Anything is an improvement over what was in the car and I like being able to plug a flash drive in with my music. The tuner leaves a lot to be desired and is weaker and gets worse reception than the original unit but again I got what I paid for and I am not willing to sink lots of money into my car. The service, advice, and shipping from Crutchfield were 1st rate so no complaints there.
This isn't the first time I've bought from Crutchfield - I keep coming back because I know they'll take care of any issues, they are dependable and reputable, anything I order is not "gray-stock" or some other risky product. Adam helped me out on some questions I had regarding the receiver and sub-woofer, so I knew I would be getting what I wanted and intended. While it may be possible to get a cheaper price somewhere else, I would rather forgo the hassle of trying to return or exchange a product through some other dealer. The receiver I chose was $50 less than at BestBuy.
I was confused on exactly what I needed so I called them up. They answered right away and knew exactly what I needed for my installation. Even sent me step by step instructions with pictures.
One of the best and easiest ordering processes I come across. They keep you updated on the progress of your order. I really enjoyed the massages on the inside of the book, very clever!
First time ordering/installing a radio and it couldn't have been easier. Sent me everything i needed, including parts i didn't know i needed to take out a radio in a ford car. Truly could not have been any easier with Crutchfield.
Thanks for making this experience so much easier than it has been in the past. I'm going to be able to install the system myself and save a ton of money.
I originally had an issue with customer support not responding, however they explained that they never received the email. Possibly it was a website error, but nobody knows for sure what happened. Regardless, once they found out I had never received a response, they contacted me back immediately with an apology and made the issue more than right. So, in this case I have to give them credit for going out of their way to make sure they had a happy customer! Because of this, I will definitely order from Crutchfield again.
Very easy radio to install very please with the product will definitely buy again from Crutchfield!. Will tell all my car friends and family about how well the products work.
Love this company they have everything you need to install your car stereo. I wish they still had the paper install instructions instead of the pdf.
I ordered the k200 dash kit and it came as listed on there site very good condition thank you putting in my 2015 chrysler 200 sport with a pioneer nex 2400 double din will look super clean when done
Fast delivery, great products, didn't send all the wiring harnesses needed. Would have given 5 stars.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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