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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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New Jersey
2 reviews
0 helpful votes
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Great service
September 21, 2018

Everything needed to do the complete installation of the head unit was included. I have always been happy with Crutchfield.

Date of experience: September 21, 2018
New York
1 review
0 helpful votes
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My on-line order for a couple of Sonos speakers was an easy experience. The order was handled efficiently, and the speakers came almost immediately. In the past, I have shopped personally at Crutchfield in Charlottesville, and the staff there have always been very helpful, so I wasn't surprised that the on-line order went well.

Date of experience: September 19, 2018
Tennessee
1 review
0 helpful votes
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Clarence did an excellent job researching options for upgrading my home theater system and providing recommendations.

Date of experience: September 18, 2018
Maryland
1 review
0 helpful votes
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Incredible service.
September 18, 2018

Received my Sony XBR-49X900F within 2 days of placing the order on line. Amazon doesn, t have anything on these guys. Not yet set up but I wiil do a review as soon as possible.

Date of experience: September 18, 2018
Rhode Island
1 review
0 helpful votes
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I can't thank Otis and Dakota enough for the help and guidance that they gave me with this purchase. Everything I needed was in one package. The support was incredible.

Date of experience: September 17, 2018
Massachusetts
1 review
0 helpful votes
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Came through in a pinch!
September 17, 2018

Our television & receiver system was taken out by a lightning storm. The day of the install for the new equipment was fast approaching and the company I was using was out of the surge protector I needed. I called Crutchfield and they got me the part the day before the install. The person I spoke with was helpful, polite, and reassuring. They came through just like they said they would.

Date of experience: September 17, 2018
California
1 review
0 helpful votes
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I have shopped with Crutchfield before and I really enjoy the blog/education they provide about car installations. Not to mention they have some quality stock factory component replacements with very detailed r&r instruction of many, many cars and trucks.

Date of experience: September 17, 2018
Florida
1 review
0 helpful votes
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Phone Line is Priceless
September 16, 2018

Their technical assistance phone line makes them the only company I'd get car audio equipment from. I always have one or two small questions when doing an install and their staff are incredibly knowledgeable. So long as they're reasonably priced, I will always choose Crutchfield.

Date of experience: September 16, 2018
Texas
1 review
0 helpful votes
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I had a good idea of the product that I wanted. Woody was very helpful and helped me complete the ordering process without any problems.

The product that I ordered arrived on time, the packaging seemed secure and there was no indication as to what was in the box. Very important with audio equipment.

Date of experience: September 15, 2018
Ohio
1 review
0 helpful votes
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Very efficient purchase
September 15, 2018

I purchased a set of outdoor Nest Security cameras. They were quickly shipped and received and installed within two more days. I spent one day adding an electrical outlet to my garage to provide power to the cameras. The second day was involved in mounting the camera and routing the cable through the brick wall into the garage.

Date of experience: September 15, 2018
Delaware
1 review
0 helpful votes
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When all things are equal Crutchfield is where I buy my electronics. I love the complete overview of products on the site. The information is awesome and most times more than the manufacturer has to offer. Prices are good and Crutchfield stands by everything they sell. I don't know what more anyone can ask for but this is why I shop and recommend this site to anyone who will listen.

Date of experience: September 14, 2018
Oregon
1 review
0 helpful votes
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The subwoofer on an in wall Polk audio was not working due to what seemed to be a non functional amp. Talking to the Crutchfield representative was helpful in finding a replacement and looking at alternatives. The new amp arrived 2 business days later and did make the CSW155 subwoofer operational.

Date of experience: September 13, 2018
Texas
2 reviews
0 helpful votes
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Sonos Beam
September 11, 2018

Delivered my Sonos Beam within 4 days of my order (weekend included). Arrived in great shape and the tracking service was accurate to the minute. Great service.

Date of experience: September 11, 2018
New York
1 review
0 helpful votes
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Awesome
September 10, 2018

I love the product and it sounds magnificent I can't believe I got it in 2 business day tops. And it was well package as well.

Date of experience: September 10, 2018
North Carolina
1 review
0 helpful votes
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Web super user friendly and excellent item quality and description. I will recomend to anyone, friends and family.

Date of experience: September 9, 2018
Colorado
1 review
0 helpful votes
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I wasn't sure, but
September 9, 2018

I wasn't sure I would get it quick or even at all. But everything came clean, quick and well packaged, 5 stars.

Date of experience: September 9, 2018
Texas
1 review
0 helpful votes
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Excellent choice
September 9, 2018

I wanted to upgrade the car audio system for my 2002 Ford Mustang GT with Mach 1000 system, I used the recommended system, the Pioneer. I am extremely happy, first with the service, then the extras and best, the quality.

Date of experience: September 9, 2018
Michigan
1 review
0 helpful votes
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Fantastic deck!
September 7, 2018

Decided to get a new unit for my Windstar. I ordered it the Friday on Labor day weekend and it came on Tuesday.

Date of experience: September 6, 2018
Kansas
1 review
0 helpful votes
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Once again
September 6, 2018

I have bought two separate recievers, one tv, and now eight speakers thru Crutchfield and am once again very pleased with the product and service.
No doubt I will continue to be a customer of Crutchfield.

Date of experience: September 6, 2018
Georgia
1 review
0 helpful votes
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Great Service
September 5, 2018

Order was here in a couple of days. Installer lost instructions. Emailed Crutchfield and received reply almost immediately. Instructions were sent that day. Great customer service.

Date of experience: September 5, 2018