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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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Colorado
1 review
0 helpful votes
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Great product. Great price. Great sound for our homecoming dance. Thank you Howard for starting my order and Sierra for packing it.

Date of experience: October 10, 2018
Oregon
1 review
0 helpful votes
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Great customer service
October 9, 2018

The camera arrived exactly as stated. Loved the extra thank yous. Shows you're committed to customer satisfaction. Will be back for more deals. Thanks!

Date of experience: October 9, 2018
Alabama
1 review
0 helpful votes
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Top Notch!
October 8, 2018

Everytime I have placed an order with Crutchfield, I have received superior customer service and it feels very personal. If you get that sort of feeling, this company is doing something right. With other companies you place your order and that's the end of the process. Crutchfield sends me a thank you message from an advisor and it just gives you the feeling they care. Now my home theater is totally connected with Audioquest cables and life is good. Thanks to Harley for all you do!

Date of experience: October 8, 2018
South Carolina
1 review
0 helpful votes
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Excellent!
October 8, 2018

Absolutely pleased with their fast and efficient handling of my order, they made sure my order was well secured in their professional packing of my product, and they shipped it faster than i can say Jack Rabbit. I received my product in excellent condition. Definitely will shop with Crutchfield, they are awesome.

Date of experience: October 8, 2018
Texas
1 review
1 helpful vote
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Lied about shipping
October 8, 2018

Website said I would receive my shipment in 3days. Going on 6 days and I have not received it yet. BIG LIE

Date of experience: October 8, 2018
Minnesota
1 review
0 helpful votes
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Comprehensive solution
October 8, 2018

I ordered a pair of after market speakers for my 2002 Acura MDX. The website asked about the car make, year, model and sent not only the speakers, but all the other parts required to install the after market speakers. They also sent me step by step installation instructions for my specific car. Great service! Definitely will be a returning customer. Five stars!

Date of experience: October 8, 2018
Kentucky
1 review
0 helpful votes
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This the second Sanus VMF518 TV wall mount I have purchased from Crutchfield. Excellent mount that works well for a corner installation. This mount did not come with the instruction manual.

Date of experience: October 8, 2018
Maryland
2 reviews
0 helpful votes
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Knowledgeable customer service, excellent turnaround for items. I've been a satisfied Crutchfield customer since 2013.

Date of experience: October 7, 2018
California
1 review
0 helpful votes
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As always, Crutchfield delivered my purchase--this time a Bose Sound Bar--in a timely manner. And I know that if I have any problems, Crutchfield will be there to help.

Date of experience: October 6, 2018
Wisconsin
2 reviews
0 helpful votes
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First time buyer
October 4, 2018

I am loving my new Yahama Sound bar. Great price and fast free shipping.
This was my first order but definitely will not be my last!

Date of experience: October 4, 2018
Washington
1 review
0 helpful votes
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Customer since 70s
October 1, 2018

I have always be happy with Crutchfield products and service. When you are installing a stereo and are confused where a wire hooks up they know where.

Date of experience: October 1, 2018
California
1 review
0 helpful votes
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LOVE CRUTCHFIELD!
September 29, 2018

Just got my JBL Charge 3. I got it to use at work after hearing the incredible sound of the JBL Boombox I bought from you a couple months back! WOW, how much perfect sound and bass thump from such a tiny package! Crutchfieldi is the BEST! Your customer service, prices, and on time delivery is second to none! You never fail to deliver above and beyond expectations. Look nowhere else for all your electronic
Entertainment needs!
Thanks again

Date of experience: September 29, 2018
Colorado
1 review
0 helpful votes
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Sony car stereo
September 28, 2018

This is a great company to do business, i will certainly buy more products from this company in the future.

Date of experience: September 28, 2018
Iowa
1 review
0 helpful votes
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JVC receiver
September 26, 2018

Just installed a JVC R790BT in my old truck. Installation was a breeze, set up is a bit confusing as I am not a techie. I will learn how to take advantage of all the cool features of this use but it will take this old dog some time! Unit was shipped promptly and arrived in good packaging. I have used Crutchfield before, always with good results.

Date of experience: September 26, 2018
Pennsylvania
1 review
0 helpful votes
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I ordered a GPS and it was good value and dead easy ordering and shipping was free and fast will definitely order again thank u

Date of experience: September 25, 2018
Georgia
1 review
1 helpful vote
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The radio I purchased was great. The expensive install kit which was $180 was cheaply made and the clips did not match up with the OEM parts. So basically I have a nice radio sitting in a crappy aftermarket housing in my dash board. I purchased a $30 kit from a local car audio store that will fit much better. A little disappointed I spent the extra money on the high dollar install kit.

Date of experience: September 25, 2018
Nevada
14 reviews
17 helpful votes
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Good place
September 24, 2018

They employ a staff of audio experts to answer questions.
The website has a library of advice.
They will price match other audio merchants.
They will make deals.

Date of experience: September 23, 2018
Ohio
1 review
0 helpful votes
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What a great place to shop
September 23, 2018

Ordered 2 component sets and they where shipped to me a day before the ETA. Service was so nice they even threw in the speaker mounting adapters for no charge. I will definitely be back to shop again

Date of experience: September 23, 2018
Oregon
1 review
1 helpful vote
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Buy somewhere else
September 23, 2018

Bought 2 Pioneer touch screens Over $1000 in stereos and harnesses, one would not power up due to harness problems. The other one had interface problems. Over 5 hours of wasted time.

Date of experience: September 23, 2018
California
2 reviews
0 helpful votes
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Couldn't be more happy!
September 21, 2018

Thank you so much for all your expertise and professional knowledge. I got my Pioneer CD RDS Receiver, Sirius XM. I did change out the speakers in the back seat of my 1988 Porsche.

Date of experience: September 21, 2018