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Crutchfield Reviews Summary
Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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The install went in without a hitch. The directions were spot on. Package arrived in 2 days. Great experience for me and my son to hang out in the garage and work on his first vehicle.
My '94 Mustang Cobra radio went on the fritz, and I wanted an easy to install and great sounding radio with modern features. Your system hooked me up with a great Panasonic BlueTooth radio and the pre made harnesses, mine required two because of the Mach 460. Unit came and was pretty straight forward to install except for the RCA plugs, call your hotline and problem solved quickly and it worked. I like working with a company that values high quality service and responsiveness, thanks
Just purchased a Audioengine B1 Bluetooth receiver. Product delivered very quickly in great packaging. Worked as advertised; plug in and go!
Now in addition to being able to listen to vinyl and CD's on my old (but good) stereo, I can now enjoy streaming content as well. Perfect!
My experience with Crutchfield has been very pleasant. Customer support is terrific. I purchased my A/V sound system from these guys and have been very pleased with my purchase. There 60 day satisfaction garantee is a comforting aspect of the purchase. I won't buy electronics from anyone else again.
*DONT BUY FROM BEST BUY*
They have a 14 day return policy and you will be stuck dealing with manufacturers if you have a problem
I bought a pair of Marshall Major 3 earphones.
Ordering was an easy process and they arrived, as promised, within a couple of days!
It was an absolute pleasure to do business with them..
Placed order at my door in two days wow packaged great no damage product as described sounds awesome ill be back for the rest of my system thanks keep up the good work!
Nice, straight forward and almost problem free installation. The one small problem that I had was quickly solved by Shane from Crutchfield tech support. The website is fantastic, showing you all the necessary accessories and tools needed for your particular install. I really liked the "ready harness". This low cost option makes the installation practically plug and play. I only had to tap one wire for my steering wheel controls, Crutchfield emailed me a link to show which wire it was and included a wire tap with the installation kit. Crutchfield has definitely done their homework and provide an excellent service. It's been about 15 years since I've installed a car stereo and I almost farmed the job out to a big box store. Glad I didn't. In a nutshell, buy the complete installation kit and the ready harness. They'll email you all the instructions. If you get stuck just give them a call.
Easy checkout if i open PayPal first, and my items shipped quick and arrived in excellent shape. I'll be back for more goodies.
I have ordered many times from Crutchfield, even paying a bit more, and / or waiting longer, Why, excellent customer support and technical support. A technician spent an hour on the phone as we verified a wiring harness. Well done!
I have shopped at Crutchfield before, but mostly window shopping. I had to replace my daughter's radio so I came here first. Selection was great. Prices were competitive. But then add in the free installation gear and it was a no brainer. She loves the stereo and with installation gear was excellent. I will definitely be back.
Always there to help with service or to advise. Support people have always been friendly, polite, and helpful.
From the informed customer service team to the information on the website and how easy checkout and shipping were, Crutchfield never ceases to deliver on quality service. I've been ordering high-end electronic equipment from them since I was 14! I just ordered a new Martin Logan Dynamo 700W sub and Motion 8i center channel speaker for my revamped home theatre. Keep up the good work Crutchfield Team!
Was hesitant about not getting higher priced speakers but these Kickers made my 17 Sonata sound 10xs better. Highly recommended!
Your web site was amazingly intuitive and user friendly. Shipping was fast. Stereo and ready harness was easy to install with your PDF instructions. You have earned my thanks and future business. I highly recommend Crutchfield to all my friends.
Buying an electronic goody? Buy at Crutchfield. Excellent prices, fast service and much better information than a kid at a local store.
Crutchfield gave me everything I needed to install my radio. The directions were easy to follow. The extra to have them do all the wiring was worth it.
Head unit installed literally in minutes, I bought the custom made harness specific to my vehicle, plugged it in and had music. Everything was packaged well, instructions were clear and exact.
The install process was easy with their instruction knew what tools and the harness worked great loved the way it looks
I really like shopping at Crutchfild for big ticket items. There's still no tax and free shipping which makes waiting three days worth every penny. Crutchfield has many great products available too. All you have to do is search for and buy them from anywhere an internet connection exists. They even ship to APO/FPO. So what are you waiting for?
The site is easy to search and locate by vehicle, features, brand, price, you name it! All necessary and recommended supplies are conveniently linked from the selected product. I ordered on Saturday night and received my order Wednesday. I haven't had time to install yet, but everything looks to be in order. This is not my first experience with Crutchfield, and I have always been completely satisfied.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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