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Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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I've been considering a new receiver for some time and with a relocation coming up I thought this is the time to read reviews and watch pricing. The Sony STR-DN1080 features, reviews, and price were looking good to me; it was already reduced 25% off MSRP. When Crutchfield dropped it to 33% off I knew this was time to buy. This model has been out for nearly two years, hence the reduced price and I expect Sony to phase it out soon. This is the lowest priced, most feature packed receiver I've owned in the last 50 years. I'm looking forward to setting it up in our new home.
Zvox and Klipsch are great speakers. My media room has never sound this good. TV and movies have a rich debth of sound and the dialogue is clear even with foreign accents.
In a day where customer service is an afterthought. That is definitely NOT the case with Crutchfield. They were there every step of the way to ensure this was the correct product and accessories for my car and installation. My order arrived in just under 2 days, Even after the purchase, they followed up to ensure that I was aware of certain installation steps that may be necessary.
Great service. Great products. I trust their recommendations, and I'm happy with my dealings with Crutchfield.
I have dealt with crutchfield for the last 20 years or so. They are extremely helpful in all aspect of audio and video as well as very competitive pricing. Recently I have purchase car audio for my kids cars for touch screen and iphone connectivity. Unparalleled service and extra parts to simplify installation.
Speedy, swift, and quick delivery. Lot better options then most and the price is good also. What can I say!
The product was exactly as describe. It was shipped very quickly
And arrived exactly when estimmatedted.
Crutchfield has always been a great website for car and home audio. The prices are good and the selection is great. The service is good and the website has a wealth of helpful information.
I have bought several car radios from Crutchfield and have been completely satisfied every time! Parts are easy to look up and the wiring kit makes the job fast and clean. The reviews on each item help pick the perfect radio. The prices are amazing too!
I absolutely love shopping with crutchfield. The additions they throw in including the mounting kit, wiring harnesses, and speaker brackets make the installation so much easier. It's nice knowing when you go to do the install you have everything you need! Thank you again Crutchfield
Talked to 3 team members on 3 separate occasions, they were all very well versed in product knowledge and consistent in their message, truly made me feel valued and that I was making the best decisions about my purchases!
I wanted to purchase a stereo receiver to replace my current receiver that broke. Website was very informative & good details on current products they carry. When I called CS, I got great help to decide on which one would fit my components that I currently have. Bought that day & rec'd in 3 days! Great experience...
Lots of brands with some lower spending options available, free live help if you're not tech savvy, free three day shipping. I've made a few purchases and have been satisfied every time
Well laid out on-line catalog, great reputation (from my personal experience), very quick shipping. Excellent product exactly as described. Yet another fine shopping experience with Crutchfield.
I ordered a cobra 400 radar detector last summer. It has worked so well for me I bought my wife one for Christmas. I ordered it in December. It took one week to get during the holiday mail rush. Excellent job guys!
Cosmos and a number of other Crutchfield representatives were wonderful assistance with helping me make the right choice and purchase. I received my speakers within 3 days of the initial order. There was a little shipping to one of the speakers. Crutchfield took care of the problem immediately.
Thank you for the great selection, advice and service.
Product (amplifier) was just as advertised. Quality product. Ordering this product was so easy. I was in awe when I received the amplifier just a couple of days after ordering. Thanks to Crutchfield for their excellent service and delivery.
Great customer service it was great doing business with you. Clarence was very helpful pleasant and friendly on the phone... I will look forward doing future business with you again thank you. Kevin
Needed to replace my 20+ year old receiver. Old school here: 2 big speakers and no need for subwoofer output or any thing else: just power. Got the power and at a price that was fantastic. Sounds great. (Even the neighbors agree.):-)
I was looking for a CD changer (I know, I know--old school, but I also have a reel to reel
Tape deck). Anyway, Crutchfield had a good selection, reasonable prices and great service.
Totally satisfied.
Answer: I've bought outlet item for many years now and never had an issue or even needed to return. I'm pretty sure you can return if not happy with it. It says it under the price after you click on that item I believe
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