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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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Indiana
1 review
0 helpful votes
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Great Buying Experience
December 24, 2018

I've been considering a new receiver for some time and with a relocation coming up I thought this is the time to read reviews and watch pricing. The Sony STR-DN1080 features, reviews, and price were looking good to me; it was already reduced 25% off MSRP. When Crutchfield dropped it to 33% off I knew this was time to buy. This model has been out for nearly two years, hence the reduced price and I expect Sony to phase it out soon. This is the lowest priced, most feature packed receiver I've owned in the last 50 years. I'm looking forward to setting it up in our new home.

Date of experience: December 24, 2018
New York
1 review
0 helpful votes
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Home Theater Speakers
December 19, 2018

Zvox and Klipsch are great speakers. My media room has never sound this good. TV and movies have a rich debth of sound and the dialogue is clear even with foreign accents.

Date of experience: December 19, 2018
Kentucky
1 review
0 helpful votes
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In a day where customer service is an afterthought. That is definitely NOT the case with Crutchfield. They were there every step of the way to ensure this was the correct product and accessories for my car and installation. My order arrived in just under 2 days, Even after the purchase, they followed up to ensure that I was aware of certain installation steps that may be necessary.

Date of experience: December 19, 2018
New Mexico
1 review
0 helpful votes
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Great service. Great products. I trust their recommendations, and I'm happy with my dealings with Crutchfield.

Date of experience: December 18, 2018
Texas
1 review
0 helpful votes
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Love Crutchfield
December 17, 2018

I have dealt with crutchfield for the last 20 years or so. They are extremely helpful in all aspect of audio and video as well as very competitive pricing. Recently I have purchase car audio for my kids cars for touch screen and iphone connectivity. Unparalleled service and extra parts to simplify installation.

Date of experience: December 17, 2018
Oregon
1 review
0 helpful votes
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Expeditious efficiency
December 17, 2018

Speedy, swift, and quick delivery. Lot better options then most and the price is good also. What can I say!

Date of experience: December 17, 2018
Pennsylvania
1 review
0 helpful votes
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Promp service
December 16, 2018

The product was exactly as describe. It was shipped very quickly
And arrived exactly when estimmatedted.

Date of experience: December 16, 2018
Arizona
1 review
0 helpful votes
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Great site for any audio
December 16, 2018

Crutchfield has always been a great website for car and home audio. The prices are good and the selection is great. The service is good and the website has a wealth of helpful information.

Date of experience: December 16, 2018
California
2 reviews
0 helpful votes
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I have bought several car radios from Crutchfield and have been completely satisfied every time! Parts are easy to look up and the wiring kit makes the job fast and clean. The reviews on each item help pick the perfect radio. The prices are amazing too!

Date of experience: December 15, 2018
South Carolina
1 review
0 helpful votes
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Couldn't be any easier.
December 15, 2018

I absolutely love shopping with crutchfield. The additions they throw in including the mounting kit, wiring harnesses, and speaker brackets make the installation so much easier. It's nice knowing when you go to do the install you have everything you need! Thank you again Crutchfield

Date of experience: December 15, 2018
Alabama
1 review
0 helpful votes
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Amazingly consistent
December 15, 2018

Talked to 3 team members on 3 separate occasions, they were all very well versed in product knowledge and consistent in their message, truly made me feel valued and that I was making the best decisions about my purchases!

Date of experience: December 15, 2018
Colorado
2 reviews
0 helpful votes
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Great CS experience!
December 14, 2018

I wanted to purchase a stereo receiver to replace my current receiver that broke. Website was very informative & good details on current products they carry. When I called CS, I got great help to decide on which one would fit my components that I currently have. Bought that day & rec'd in 3 days! Great experience...

Date of experience: December 14, 2018
Texas
1 review
0 helpful votes
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Lots of brands with some lower spending options available, free live help if you're not tech savvy, free three day shipping. I've made a few purchases and have been satisfied every time

Date of experience: December 13, 2018
Pennsylvania
1 review
0 helpful votes
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Well laid out on-line catalog, great reputation (from my personal experience), very quick shipping. Excellent product exactly as described. Yet another fine shopping experience with Crutchfield.

Date of experience: December 12, 2018
Arizona
1 review
0 helpful votes
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I ordered a cobra 400 radar detector last summer. It has worked so well for me I bought my wife one for Christmas. I ordered it in December. It took one week to get during the holiday mail rush. Excellent job guys!

Date of experience: December 12, 2018
Ohio
1 review
0 helpful votes
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Top of the line service!
December 10, 2018

Cosmos and a number of other Crutchfield representatives were wonderful assistance with helping me make the right choice and purchase. I received my speakers within 3 days of the initial order. There was a little shipping to one of the speakers. Crutchfield took care of the problem immediately.

Thank you for the great selection, advice and service.

Date of experience: December 10, 2018
Alaska
2 reviews
0 helpful votes
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Product (amplifier) was just as advertised. Quality product. Ordering this product was so easy. I was in awe when I received the amplifier just a couple of days after ordering. Thanks to Crutchfield for their excellent service and delivery.

Date of experience: December 9, 2018
New York
1 review
0 helpful votes
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Sound bar samsung
December 5, 2018

Great customer service it was great doing business with you. Clarence was very helpful pleasant and friendly on the phone... I will look forward doing future business with you again thank you. Kevin

Date of experience: December 5, 2018
Pennsylvania
1 review
0 helpful votes
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Needed to replace my 20+ year old receiver. Old school here: 2 big speakers and no need for subwoofer output or any thing else: just power. Got the power and at a price that was fantastic. Sounds great. (Even the neighbors agree.):-)

Date of experience: December 3, 2018
Nebraska
2 reviews
0 helpful votes
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I was looking for a CD changer (I know, I know--old school, but I also have a reel to reel
Tape deck). Anyway, Crutchfield had a good selection, reasonable prices and great service.
Totally satisfied.

Date of experience: December 2, 2018