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Crutchfield Reviews Summary
Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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Great price fast shipping from a great company. What else do you need. Already looking for my next purchase.
Great products and great customer service. Cant wait to see the reaction of family members on a few of my purchases when they get opened on Christmas day.
The web site was easy to navigate and the tact that I could compare the sounds of the different speakers was a big Plus
My purchase from Crutchfield couldn't have been any easier! I did everything online, as I did plenty of research before making my actual purchase. My order was shipped promptly, and arrived as promised. I couldn't be happier.
Now, as soon as it stops raining, I'll be installing the speakers I purchased. Common, sunshine!
Very easy to use the website and the different accessories packages for car stereos were very helpful.
Product came very fast, easy installation with everything that was included for FREE! Definitely am satisfied with my purchase here at crutchfield
Received everything in one box. Plan on installing in The spring. Time will tell if I like the system.
Everything about using Crutchfield was an easy, simple process. They shipped the product out the same day it was ordered. The directions for installing the product were also easy and simple to use.
Great buying experience! My Denon AVR-X2400H was delivered on time, and then I got a price match to the Cyber Monday deal three weeks after the initial purchase. While I expected this, it was WAY easier than I anticipated.
In the days of poor customer service, Crutchfield still operates with old fashioned services. They actually study the products they sell and provide their expertise to you. Very clear, accurate and easy to understand instructions. I feel it's worth noting that their prices are excellent. Add to that, installation accessories are included at no additional cost and you don't have to look them up. They are automatically added to you cart when you select your products. A+++ company.
I already made up my mind on what product I wanted. I'm retired and my budget is somewhat fixed. Having said all of that, the Crutchfield site allows you to select a product and get updated emails on it.
To my amazement, I received an email about 10 days later, letting me know that my product selection was on sale at exactly half price!
EZ payment, free shipping and no sales tax.
Everything that was promised, happened. That is somewhat rare today. Crutchfield is to be commended.
I'm going to be upgrading my system over the next several years and they will have 100% of my business. They have certainly earned it. What they did was instead of making you sale, they acquired a customer.
I could not be happier. The center channel speaker that I selected, turn my system on its ear.
Ordered on Sunday evening said 3 days didn't receive it till Friday afternoon so not as advertised I did receive the correct items just not in a timely manner
I bought an expensive (for me anyway) camera from Crutchfield. I chose them because of their reputation and because of the mileage offer from American Airlines Aadvantage Shopping. The website was easy to use. Shortly after my order, Crutchfield called me to confirm the order, an extra security step which I appreciated. The order arrived on time and was packed in a box with "starch tech" peanuts, which made me feel even better about the order. I highly recommend this company.
Had a great selection, and the speaker set I bought came with all the install hardware I needed for a Silverado.
Good recommendations, free shipping, good service, good prices. Easy to work with the web site. Good follow up.
Took a risk and purchased a "scratch and dent", Klipsch soundbar... it's perfect! Probably never opened, required a firmware upgrade though which took about 15 minutes, but a savings of nearly 50%!
Wiring was on point, just plug and play. Everything works as it did from the factory with the aftermarket radio.
There are myriad places to purchase speakers these days. However, the customer experience at Crutchfield is best in class. They know all the details about the various options, offer great advice in a very timely manner. Shipping was as promised.
With these new speakers and stereo the audio in my car is crisp and clear and superb quality. Such a pleasure to drive. Thanks Crutchfield, great service!
The Infinity speakers are a great upgrade over the stock speakers. Replaced the front and rear deck speakers in a 2013 Accord Sport. I also purchased the tools to remove the panels. This keeps one from scratching the plastic panels. Look forward to years of driving enjoyment.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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