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Crutchfield Reviews Summary
Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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Shipping was excellent. Product work great. Excellent on installation package and instructions. Had it installed in less than 2 hours with my inexperience.
My package didn't arrive to me house. I don't know this "delivered" status came from. I DID NOT RECEIVED MY ORDER.
The kit I ordered came with everything I needed to install a replacement radio in my car. My inexperience and a little lack of better instructions or pictures for people like me was the only problem. I called the help line and they solved my problem, very helpful, I was impressed and would recommend and buy from them again.
Great experience! Shipping was excellent, the product delivered was excellent, the support is excellent. Will do business again with them for sure.
At first I was scared that my radio system would not fit into my car, but once I called crutchfield they helped me out and answered all my questions, making the installation much easier.
Great price, very quick ship. Will buy from crutchfield again. Very confident crutchfield is an honest and reliable company.
Ordered a stereo (double Din) and the package of wiring needed to install. All came fast and complete.
I initially called about replacing my car type cd player in my infra red sauna. I found, with help, a great low cost replacement and also purchased some door speakers for our rv.
Great pricing and excellent service and delivery. Received equipment in a timely manner. Intact packaging. No damage and no knowledge of equipment ordered on packages.
A Repeat Buyer that would Recomend Crutchfield to Everyone. As Always Very Fast Shipping, and outstanding knowledge of its Staff for any problems possibly occurred during Set Up or After.
Had a pleasant and easy experiencing shopping with Crutchfield as always! Timely delivery and always quality products and support to go along with it! Will always buy from them!
I received my order as promised, I ordered Rockford Fosgate 6x9 & 6.5 speakers for my 2019 Tacoma with the speaker adapters. The speakers do not match the adapter screw holes so I had to use a Dremel to make them work, overall they turned great & I'm happy with the purchase.
Making my purchase online without help was easy, when I did have to call someone for Instalation guidance the support tech was very helpful and patient with me. Can't say enough about my experience. Thanks guys.
Use it friendly website, quality merchandise with many items to compare. Keep up the good work. Thank you!
Crutchfield always has the best prices and the best service for me. I do not like going to big box stores and dealing with people who may or not know what they are selling, at Crutchfield if I don't know they do. Thanks!
Shipping was on time and after having some trouble with my install I had fantastic customer service with all my questions. Mitch helped me through every mistake I made with my PAC device for my 2006 Tundra installing a JVC double din. Could not have asked for a better experience with Crutchfield and the product.
No problems.
Items came well packed and in a larger than needed strong box.
Delivered in two days as promised.
Got the dual stereo for my 1992 Dodge Dakota. You guys always have great timing and great quality pricing on the equipment you offer. Thank you much
I've bought from you guys over 30 years ago. I was happy then. I needed another car stereo, I did go online just looking and when you came up I went to you confidently. Great price fast delivery what more can you ask for. Thank you Crutchfield you are a reliable company.
Spoke with 2 reps. I had already done my online research. Neither really took the time to understand my level of HT knowledge. I'm not an expert but I'm on my 3rd upgrade of my HT. The first tried to upsell me an HT receiver that was way more than I needed. There were 3 Yamaha receivers that all had the same capabilities. The only difference was watts per channel and price. Via email, I asked him why the more expensive one and he had no real reason. That was the last I heard from him. Are your reps paid a commission?
The second rep was better in helping me work through my question in regards to how the HT receiver I was looking at would support my overall goals for my HT and my wired speakers in the rest of my home. The one thing I really liked was the image sharing the second rep used to make sure we were both talking about the same thing. He was a little unclear on 5.1 vs 7.1 but we worked through it. Like the first rep, he tried to upsell me. This time it was 2 additional sets of speakers before he really knew what my current set up was and what the room would support.
In the end I'm happy with the service. If they are on commission then I understand the upselling but if both reps had taken the time to learn more about what I wanted they could have handled my call faster reducing the wait time of others on hold and maybe even drove more business for you.
I bought some of my items direct from you and some I used my Amex points and indicated Crutchfield as my provider of choice.
Thanks and I will be back.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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