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Crutchfield Reviews Summary
Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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The speaker is great but the app is not user friendly although I can use my iPhone to Bluetooth without the app I will continue to explore the app but will probably give it up as time is of the essence of importance and maybe not worth spending on the app Cannot sign in without an account and doesn't seem to offer an option to sign up
After thorough research, found the turntable I wanted here. Great price, quick shipping, great sound from our 50 year old vinyl.
Everything from ordering, delivery tracking and even the packaging was perfect! So much care and consideration, I would definitely recommend crutchfield to anyone!
No other store can compare to Crutchfield in any aspect. They offer way more with your purchase than anyone else. Free installation parts and detailed vehicle specific instruction is a huge bonus. Discrete boxes too which is a must these days.
Was planning to buy from Amazon when a friend turned me on to Crutchfield. Could not have been better. Great price easy instructions no guesswork. All the parts that I was trying to figure out on my own all together ready to go. Easy Easy.
Delivery was very quick, received product in two days. It was a perfect fit and installation was very simple since everything was wired by Crutchfield. Directions and hookup was easy and steering wheel control functions still work with no issues.
I bought the JVC KD-T900BTS receiver to replace the factory stereo in my 86 Fiero. The conversion plug and wiring was pretty straight forward. They included mounting brackets and face plates as the new radio wasn't an exact fit. All of that went very well!
My Fiero has an amped sub woofer. They included some sort of plug that is supposed to make that work. Well, the instructions of how or where to use it are not very helpful. I really have no idea where to put it or if it will even make my sub woofer work because the amp was built into the old factory radio? I left that part out and unplugged the small sub woofer because all it did was make a small thump noise non stop.
So far, I like the radio and everything else seems to be working just fine except the sub woofer.
I really like that they included the wiring harness conversion and I bought some wire stripper/cutters and caps for the wires. That part is great.
Sony headphones performing well
Color silver is dull... thought it would be brighter... almost looks previously used
Needed to update a Nissan Pathfinder to hands free radio per GA law. JVC radio, 4 speakers, ready harness, pry tools and simple, solid instructions made this a 1.5 hour job with no broken bits or cut knuckles. Everyting was delivered ahead of schedule, undamaged and best of all it sounds great.
If you can find a place that does what they do, by all means go for it!
Instructions could be better/more specific and some items could be of better quality, but I haven't found any other place that will make self-installation less of a nightmare.
Plenty of info which left no doubt in my mind as to which direction I need to head into. I would come back for more in a heartbeat...
The harness you made up was done wrong had to run a wire from the ignition wire to the main harness for the radio to get power to work. We own six Ford E350 that still need radios but will get them from Best-buy instead. Very disappointed in quality and service. This was the second order for 2011 and 2010 Ford E350 the first order the harness was made correctly and had no issues. I guess the person that made the second harness did not know what they where doing. Cannot trust your workmanship paid for good money for nothing.
The SVS Ultra bookshelf speakers have a great sound. I was concerned I might need a sub woofer but the bass is excellent! No sub required. The Marantz SR5013 is outstanding!
Get go to place for a complete do it yourself installation. Get technical phone support when installing auto audio gear.
The transaction was effortless. Item was received very quickly. We will definitely be looking to purchase with Crutchfeld again in the future.
Crutchfield value added to their good preselected for value products made a difference in my purchase.
Crutchfield online web based tools helped me select compatible products that would fit my vehicle.
Crutchfield guides were provided to help me complete my speaker installation without problems
While I did not have to use them, Crutchrield experts were available by telephone if I ran into problems or needed help.
Overall, Crutchfield delivers fine products and really backs them with support.
After my experience I would not hesitate to recommend them.
I was extremely pleased with my experience shopping crutchfield. The website was easy to navigate, prices are the best (especially with the mounting kit and other pieces free) and with the option of having your techs connect the wire harness for me I am beyond pleased. Growing up all my friends used you guys, this is my first time... won't be my last. Thank you!
I have purchased all of my home & auto stereo/TV equipment & Crutchfield is great to work with, before during and after the sale.
Crutchfield always comes through - providing important information about new devices and technologies. This time they had to do time-consuming research to be sure they were providing accurate info. And they did!
Exact and perfect service, good job. I wish they put more details when connecting the cables in the car, it is a bit complex.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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