Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I buy my home theater components here because I can compare all of the specs at their website. Also they have trusted reviews. You won't get these things at Amazon.
Great place to buy audio equipment. Every thing fit like they said it would. Works great. Just wist I would have done it sooner
After several month searching for a nice equipment and price, finally founded with all of you, its amazing, very detailed purchase i made with you, very professional, outstanding, thank you..
I'm super impressed by the sound quality these little guys put out. Hard to believe the deep clean bass out of a shallow 10" subwoofer. Don't bother buying anything else you won't be disappointed with the quality of JL Audio.
Had to replace the head unit in a 2012 mustang. Picked out the stereo and Crutchfield took all the guess work out of ordering all the right components to make the install easy and smooth. Thanks!
There is a lot of false and misleading information online but i can always trust Crutchfield to have the most accurate and up to date info. There are always good deals in the outlet and scratch and dent stores.
I got my order right away, within two business days they had what I wanted at a competitive price. Easy. 'Nuff said.
Came on time and with everything I needed. Super easy install with the wire harness done by a pro. Worth the money.
Good place to shop, got my speakers on time, one problem is that the instructions are to use the dust covers from the old speakers but it would not fit so I installed it with out the covers.
Excellent price, I had the Geek squad install the speakers today and he commented how easy it was to install with the kit I gave him, speakers and kit bought from Crutchfield. After installation, he commented that he installs many speakers and he was really impressed with the sound from the Kicker speakers!
Very pleased with my transition with Crutchfield. Received my order in less than two days. Company has great follow up through emails. Felt a positive relationship from the beginning. Highly recommend
Crutchfield gives you all the info you need to properly install your gear. Prices are comparable to anywhere else but the but the cheat sheets they give save a ton of time and make installs a breeze. Crutchfield has always been and continues to be quality products with quality service. Keep it up.
I was looking for woofers for my car and got a clear knowledgeable advice over a chat. It was right to the point, and the free service was superb!
Crutchfield was, and is one of the top retailers out there, that still maintains s the personal touch with the customers.
I haven't put a stereo in a vehicle since 2006. When I bought an older vehicle that was begging for a updated stereo I knew I would turn to crutchfield as they have the best customer service, equipment and parts to get exactly what I wanted done!
I can buy a car stereo anywhere. The install kit and connector that Crutchfield included with my purchase made installation a breeze, not to mention a perfect professional appearance. The big box stores don't provide step by step instructions or free tech support either. There's a reason Crutchfield has been around for so many years.
Called Crutchfield seeking advice Integrated amplifiers. Was provided very thorough and objective insight the brands I had narrowed down in my search.
Was fortunate to speak with Hogan and he patiently described the attributes and features of each model and brand.
The Crutchfield website is very good and the my experience with the representative, Hogan was very positive. Highly recommend shopping at Crutchfield.
Very good help with all of my questions. I love my Bose PA system it's the perfect set for my wedding venue.
Thank you for the Kicker 6x9s and custom boxes to put them in. They worked out perfectly and sound great! I got and put them in in one night!
Answer: I've bought outlet item for many years now and never had an issue or even needed to return. I'm pretty sure you can return if not happy with it. It says it under the price after you click on that item I believe
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account