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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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Wisconsin
1 review
0 helpful votes
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I buy my home theater components here because I can compare all of the specs at their website. Also they have trusted reviews. You won't get these things at Amazon.

Date of experience: October 29, 2019
Illinois
1 review
0 helpful votes
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Great place to buy audio equipment. Every thing fit like they said it would. Works great. Just wist I would have done it sooner

Date of experience: October 29, 2019
Florida
1 review
0 helpful votes
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Outstanding
October 28, 2019

After several month searching for a nice equipment and price, finally founded with all of you, its amazing, very detailed purchase i made with you, very professional, outstanding, thank you..

Date of experience: October 28, 2019
Rhode Island
1 review
0 helpful votes
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Fantastic
October 27, 2019

I always go to Crutchfield for my stero needs. Hteat selection, great prices, and at my door in 2 days!

Date of experience: October 27, 2019
Ohio
1 review
0 helpful votes
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Fantastic little sub...
October 27, 2019

I'm super impressed by the sound quality these little guys put out. Hard to believe the deep clean bass out of a shallow 10" subwoofer. Don't bother buying anything else you won't be disappointed with the quality of JL Audio.

Date of experience: October 26, 2019
Texas
1 review
0 helpful votes
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2012 Mustang
October 26, 2019

Had to replace the head unit in a 2012 mustang. Picked out the stereo and Crutchfield took all the guess work out of ordering all the right components to make the install easy and smooth. Thanks!

Date of experience: October 26, 2019
Hawaii
1 review
0 helpful votes
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There is a lot of false and misleading information online but i can always trust Crutchfield to have the most accurate and up to date info. There are always good deals in the outlet and scratch and dent stores.

Date of experience: October 23, 2019
Minnesota
1 review
0 helpful votes
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Fast & easy.
October 17, 2019

I got my order right away, within two business days they had what I wanted at a competitive price. Easy. 'Nuff said.

Date of experience: October 17, 2019
New Hampshire
1 review
0 helpful votes
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Excellent
October 16, 2019

Came on time and with everything I needed. Super easy install with the wire harness done by a pro. Worth the money.

Date of experience: October 16, 2019
California
2 reviews
0 helpful votes
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Car speakers
October 15, 2019

Good place to shop, got my speakers on time, one problem is that the instructions are to use the dust covers from the old speakers but it would not fit so I installed it with out the covers.

Date of experience: October 15, 2019
Minnesota
1 review
0 helpful votes
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Kicker 46CSC674
October 13, 2019

Excellent price, I had the Geek squad install the speakers today and he commented how easy it was to install with the kit I gave him, speakers and kit bought from Crutchfield. After installation, he commented that he installs many speakers and he was really impressed with the sound from the Kicker speakers!

Date of experience: October 13, 2019
North Carolina
1 review
0 helpful votes
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Very pleased with my transition with Crutchfield. Received my order in less than two days. Company has great follow up through emails. Felt a positive relationship from the beginning. Highly recommend

Date of experience: October 13, 2019
Tennessee
1 review
0 helpful votes
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Crutchfield gives you all the info you need to properly install your gear. Prices are comparable to anywhere else but the but the cheat sheets they give save a ton of time and make installs a breeze. Crutchfield has always been and continues to be quality products with quality service. Keep it up.

Date of experience: October 10, 2019
Israel
1 review
0 helpful votes
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A professional advice
October 8, 2019

I was looking for woofers for my car and got a clear knowledgeable advice over a chat. It was right to the point, and the free service was superb!
Crutchfield was, and is one of the top retailers out there, that still maintains s the personal touch with the customers.

Date of experience: October 8, 2019
Colorado
1 review
0 helpful votes
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I haven't put a stereo in a vehicle since 2006. When I bought an older vehicle that was begging for a updated stereo I knew I would turn to crutchfield as they have the best customer service, equipment and parts to get exactly what I wanted done!

Date of experience: October 8, 2019
California
2 reviews
0 helpful votes
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Holly22
October 8, 2019

Best price! Best advice and step by step phone help, with paper instructions; you will NOT find that anywhere! Love these Gals and Guys!

Date of experience: October 8, 2019
Texas
1 review
0 helpful votes
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I can buy a car stereo anywhere. The install kit and connector that Crutchfield included with my purchase made installation a breeze, not to mention a perfect professional appearance. The big box stores don't provide step by step instructions or free tech support either. There's a reason Crutchfield has been around for so many years.

Date of experience: October 7, 2019
Texas
1 review
0 helpful votes
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Called Crutchfield seeking advice Integrated amplifiers. Was provided very thorough and objective insight the brands I had narrowed down in my search.
Was fortunate to speak with Hogan and he patiently described the attributes and features of each model and brand.
The Crutchfield website is very good and the my experience with the representative, Hogan was very positive. Highly recommend shopping at Crutchfield.

Date of experience: October 6, 2019
Pennsylvania
2 reviews
0 helpful votes
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Great expert help
October 7, 2019

Very good help with all of my questions. I love my Bose PA system it's the perfect set for my wedding venue.

Date of experience: October 6, 2019
Ohio
1 review
0 helpful votes
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Thank you for the Kicker 6x9s and custom boxes to put them in. They worked out perfectly and sound great! I got and put them in in one night!

Date of experience: October 6, 2019