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Crutchfield Reviews Summary
Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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Easy, user friendly website, great prices, wonderful service & fast shipping. Would do business again with them.
Prices are good and the customer service will bring your back for sure. You order a radio and they send you what you need to install that radio with printed direction for your vehicle.
Ordered radio and it came super fast. Installed it on Saturday and needed help. Called and got an expert on the phone. He got the radio working like he was here. He quickly knew what was wrong and relayed the fix. Way to go.
I was interested in a speaker set and the gentleman was very helpful, already had my account up when I called and couldn't be friendlier. What a Great Experience
Said it was for an hhr but the speaker wires don't match up to the factory connectors, went to abc warehouse and they sold me the same connector for 120$ and it was the wrong one as well
Zac was superb, provided really good information regarding the speakers I was looking for. Needed to replace the factory installed speakers in my wife's 2015 WRX and his advice was spot on.
I needed to order a wire by harness for a company located system. The tech I called at Crutchfield was incredibly helpful and clear, and it seemed like he was genuinely interested in helping me. Not something I see a lot of these days, and it was really refreshing! The part was exactly what I needed!
To me seems like a well run family business really care about there product oh by the the way my new Klipsch subwoofer is the bomb
The electrical hookups were perfect. Had to drill a couple of hole for the mechanical mounting--otherwise flawless!
I have been buying from Crutchfield for over decade. They always steer me in the right direction with purchasing, and willing to help with installation troubles. My Definitive Technology wireless sub stopped working and Ryan helped me replace the Soundbar/Sub with a lower priced solution that enabled me to continue using my remaining components and the DTS Play Fi platform. Thank You Crutchfield. I will be shopping with you again!,
Really happy with everything I purchased, Sonny did a great job helping me with the right equipment I needed for my new system. I would highly recommend Crutchfield to everyone!
I have had nothing but great experiences with these people, they are phenomenal.
I am possible the worst person to deal with, I nitpick performance and return many items. In truth, I'm amazed they haven't put a restraining order on me (yet). You can deal with Crutchfield in absolute confidence. They stand behind their products and their support is top notch.
Wow. The sounds that we haven't heard in years are crystal clear... everything is on one remote and can be turned out with just a touch of a button... great value and fast shipment..
We are very pleased with our RV stereo. I have called tech support twice and they were so polite and helpful. If you want to know how to run a business just watch Crutchfield a while.
2004 WRX aftermarket deck, stock speaker upgrade. After a few days of researching what speakers I wanted and using Crutchfield's "will fit tool" I ordered speakers for front and rear doors. Really excited to install using the free front speaker adapter brackets included! Should be a simple easy job I thought. (I'm not a professional, but I'm not an Amature to this stuff.) boy was I wrong, the included adapter brackets fit the factory spot perfectly! However, Crutchfield didn't actually check to see if the speakers would fit the bracket. They don't. So I'm now fabricating another adapter for the adapter bracket. Not terrible but expected a bit more attention to detail from a company who specializes in this. It won't effect any future purchases I make from them as they are still the best all around.
As for the rear speakers, there was no bracket included, I don't believe there is one made. It just so happens the speaker design fits perfectly in the factory cutout, so I am fabricating a mounting bracket for this as well. Not sure if there is an issue with their "will fit tool" but these speakers def do not fit, but I can make them work!
I have purchased 3 different times for my kids vehicles and have been 100% satisfied every time! Great prices and service. It's the only place for me to buy!
Jeep 2017 jk. Pretty simple but the directions were wrong. Just put on the adapter plate without the outside connectors and use the one screws. Pretty simple.
Was my first time ordering here and my experience was excellent. The product is awesome, and came fast. I just totally recommend the web site.
First time ordering from crutchfield my experience was great my product came fast my products price was reasonable overall I will be ordering again soon
When you're new to this field, it's nice to have experts you can talk to. "Lane" spent quite a long time on the phone with me helping me understand the ins and outs of videography. Great support!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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