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Crutchfield Reviews Summary
Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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Great advice, great service, quick delivery and if you have a problem they'll fix it. Their customer service reps are most helpful. You don't get that with Amazon.
I like to order by phone, speak with your sales advisors, and the fast service by mail. Also you carry a lot of brands of gear at great prices.
Great selection. Competent staff. Great shipping. The directions that came with my stereo were par at best. Got the best info off of google on install.
I am by no means a "car guy" so I was a little apprehensive about replacing the stereo and speakers in my Jeep Wrangler. I spoke with a customer service rep and he was very helpful, asking the right questions to determine what I needed. I placed my order on Sunday afternoon and it was on my porch Tuesday. Everything I needed for a successful install was included. I will be shopping here again!
This is my first time buying from crutchfield, has been great. I will buy again. I'm very satisfied.
The best audio store! Excellent support! Great prices and selections. Plenty of information about what you're working on!
Quick, clean, perfect.
Once I watched a YouTube video on how to remove the original radio it was no problem and the solderless connectors are priceless.
Deciding to move up to a "car play" head unit was the best thing I could do to make my Explorer feel new again. I now have SiriusXM, navigation, Bluetooth phone, and backup camera on a car that had none of this when new. Great!
First I would like to say your business model is amazing, the speed of delivery and Crutchfield customer service. I purchased the Klipsch Reference Premiere RP-4000F Speakers. Paired with my vintage Kenwood 200w receiver and recently purchased Fluance RT 85 turntable. My room is 14x20 using only the two to-4000f speakers. I have them placed in the farthest corners of the 20ft wall at 45 degrees. There is a night and day difference from the previous Sony 100w bookshelf speakers recently purchased online. They are going in the garage. People spend a little more moneys for your ears will thank you. They fill the room! The biggest difference was the sensitivity rating which I wasn't aware of until I did my research besides the obvious quality produced by Klipsch. I'm no expert I just do my do diligence when spending money. The clarity, separation of instruments and vocals is instantly noticeable. Last but not least because of the higher sensitivity of mid 90s I can listen to my albums at a lower volume and still maintain good sound quality. I hope this helps if your considering a new purchase.
Needed a flat mount for a 43 inch TV. The specialist from Crutchfield assisted me in getting the appropriate type of flat mount for the TV and the price was cheaper than their competitors. Received the product in 3 days.
Order the item on Wednesday and got it in two days c ahead of the Monday estimated delivery date. Best price and availability.
I ordered replacement door speakers and the Crutchfield price was already cheaper than their competitors. Plus, they throw in the installation gear for free! Saving you more money and time, making the job easier so you can get back to enjoying the music!
Super fast shipping. It was really easy to install, works great on my 2012 buick enclave, my steering wheel controls still work. It shows up as one bluetooth name for audio and I still have the car bluetooth for calls. I would recommend to anyone. Thanks crutchfield.
Hello, up till this week I would have rated 5 stars always! The only problem I have is on damaged goods. I ordered a subwoofer (10in bazooka tube) and upon arrival it was damaged. I talked to gil at customer care and he was wonderful! He got my replacement here in 3 days! The problem was the day after gil call, I got a threatening email saying my card would be charged if damaged goods not returned within 14 days. It seemed like I was trying to steal or fraud in some way, and that was offensive. Maybe wait a week after return order to send threatening email. It makes customer feel dirty. However, on the bright side, I love your company! Always helpful friendly and competitive pricing. I will definitely continue business with you, just thought I'd give a suggestion. Thank you for listening.
Half the product I got that they said would fit didn't but speaker wire adapters did. Guess better luck next time.
Very good Service. Good prices. Never an issue with Shipping or the instructions they include with the equipment.
I have been buying equipment from Crutchfield for more than 14 years.
I bought from them my Home Stereo System. Still sounds Great.
It is a great Company.
Thanks,
Ramon
I purchased a Sony DVD Player and HDMI cable recently.
The order was processed and received quicker than I expected.
The order was correct and received in excellent condition.
The price beat anything Amazon could offer.
To say I am satisfied with my purchasing experience would be an understatement.
I will shop here again.
Website is clear, with lots of information and photos. Easy to find specifications, and to compare various products. Service was great, with information on shipping and time of delivery on prompt basis. A pleasure to do business with!
Really fast service, only problem we had is my husband was upset because it was too cold outside to set up! And he couldn't listen to his new speakers. He says he's in love again. Thank you for the great service. Will be purchasing again when needed. Great job guys!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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