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Crutchfield

3.4

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Crutchfield Reviews Summary

Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.

This summary is generated by AI, based on text from customer reviews

service
164
value
174
shipping
176
returns
79
quality
169

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New York
2 reviews
0 helpful votes
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Astounding
June 20, 2020

From the order intake -- straightforward and quick -- to the information about the delivery -- accurate and timely -- to the very quick delivery - within 4 days. In the current logistics environment with many company stating that things will be delayed and unpredictable because of the COVID crisis, Crutchfield provided excellent service from start to finish. And the product -- Klipsch Speakers - was excellent as expected.

Date of experience: June 20, 2020
Alabama
1 review
0 helpful votes
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Very pleased with my purchase. Had an issue with the maestro not working properly, called and received the advice I needed to get it going correctly. Was actually an issue with the flash but worked perfectly after crutchfield assistance. Thank you for the help.

Date of experience: June 19, 2020
Wyoming
1 review
0 helpful votes
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Crutchfield is awesome, not only will you find the latest in electronic goodies, but you will also find knowledgable staff just as passionate as you are about finding your next purchase.

Date of experience: June 18, 2020
Washington
1 review
0 helpful votes
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Hands down the best company around! Not only do they set the standard in customer service, but they also have extremely fast shipping and if you have a question, there's a great chance you will talk to someone who knows what they are talking about instead of just selling you something! Sometimes you might catch a product cheaper on another site, but I know the customer service at Crutchfield makes up the difference! Crutchfield for life!

Date of experience: June 15, 2020
Florida
1 review
0 helpful votes
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JL Audio Rocks!
June 14, 2020

Prompt service as I received a day earlier than expected. Amplifier performs perfectly. Thank you again!

Date of experience: June 14, 2020
California
1 review
1 helpful vote
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I am now a 3 time returning customer to Crutchfield. Every time I talk to an associate, they answer quickly, they do not make mistakes, and they will do anything to promote customer success. An amazing company to buy from and support.

Date of experience: June 14, 2020
Florida
1 review
1 helpful vote
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Painless process
June 14, 2020

I was looking for a Bluetooth device to upgrade my 14-year-old Denon receiver which I have no intention of changing, as long as it continues to work. Crutchfield had the highly rated Audioengine B1 which is sold by several other competitors. However, based on my previous experience with Crutchfield and their reputation for providing excellent after-sale support, the decision to purchase here was easy. They promised three-day free shipping to Florida but my unit arrived in two days. So far I have been happy with my purchase. Setup was easy and I am now streaming some of my favorite jazz stations from up North which makes living in Florida's cultural wilderness a little more tolerable.

Date of experience: June 14, 2020
New Mexico
1 review
1 helpful vote
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I was looking for a pair of book shelf speakers to aid in restoring my LP's and making CD's of them (I know, but I have 9000 LPs!) I wanted something clear, transparent and neutral, and Crutchfield's audio simulator helped me choose the ELAC Uni-Fi UB5 just as I was about to jump on the KLH Albany. It was a very hard choice, but ultimately the 3 way beat out the 2 way KLH for my purposes. The simulator is awfully good; the Elac are top notch and ACCURATE. My feeling is a speaker should reproduce the sound not color it excessively. Anyway, I will be back to Crutchfield when the need arises and the budget allows. (Speaking of which the Elacs were $175 less than the other place I looked at.(

Date of experience: June 12, 2020
Nevada
1 review
1 helpful vote
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Last week I was shopping online to find a new stereo for my 2007 Nissan Pathfinder. I came across Crutchfield and was able to find everything I needed from the wiring harness adapter to the stereo that fit my vehicle. I was emailed wiring instructions and instructions on how to take my dash apart. When my stereo arrived it only took me an hour to hook everything up and to put everything back together. I could not have been more satisfied with Crutchfield. They also included a phone number if I needed to call for any technical assistance, I would not hesitate if and when I need to purchase a new stereo for my vehicle I will only shop at Crutchfield.

Date of experience: June 11, 2020
Pennsylvania
1 review
0 helpful votes
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Terrific Smart TV
June 10, 2020

Colors are spectacular! Easy to setup, even onto Directv. Streaming services included, if you have valid accts. Easy setup to external speaker system also. Pricey but picture quality will seem to make the purchase worth it!

Date of experience: June 10, 2020
Washington
1 review
1 helpful vote
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Always a pleasure
June 10, 2020

Item was as described and arrived quickly and well packaged. I'm only replacing my stock stereo to add the bluetooth feature to an older vehicle. ALL the correct installation parts came with it so it was a breeze to install.

Date of experience: June 10, 2020
Maryland
1 review
1 helpful vote
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I had a plan when I called, but had a few questions and Antonio was very helpful and knowledgeable. He was able to interact with my purchase on the computer. He had great suggestions and made the whole thing easy and painless! I ordered late on a Tuesday afternoon and my entire purchase with one exception was on my doorstep by noon the next day! The receiver is speciality item and had to be shipped from the manufacturer, so no harm there. I have used Crutchfield in the past and will continue to do so. Prices are competitive and the customer service and technical support are superior!

Date of experience: June 8, 2020
Tennessee
1 review
11 helpful votes
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The shear volume of information available about the products they sell is alone an invaluable resource when researching mobile A/V products. I was able to compare the head units I was interested in, make an informed decision, and then have the unit shipped to me quickly and with all the parts necessary to install it. They also have the terrific instruction sheets tailored to your vehicle. Good prices, good service. Always check Crutchfield first.

Date of experience: June 7, 2020
Florida
2 reviews
1 helpful vote
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This is my 2nd. Time purchasing, and with Crutchfield's help, installing a great audio system for my truck. Excellent prices and expert install instructions are what make Crutchfield.com my go-to for rolling sound!

Date of experience: June 7, 2020
Oregon
1 review
1 helpful vote
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Great!
June 6, 2020

Product (ifi hip dac) delivered exactly as promised. The dac has been awesome. I'm embarrassed that I listened to crappy sound for so long - never again.

Date of experience: June 6, 2020
North Carolina
1 review
1 helpful vote
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Alpine Speakers
June 4, 2020

Excellent product and service. Prompt delivery and great communication. Even when the speakers mounts were not delivered with my initial package, they notified me of their projected delivery date.

Date of experience: June 4, 2020
California
1 review
1 helpful vote
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Everytime i order stuff here, its great how they give me everything i need and throwing discounts on it. Everything connected and plugged up perfectly. I will be coming back to these guys for any other car audio assistance I need. No need to deal with some car audio store salesman trying to "cut me a deal"

Date of experience: June 3, 2020
Georgia
2 reviews
1 helpful vote
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Easy Shopping
June 3, 2020

Shopping at Crutchfield was fast and easy. I like how they match up the speakers that go with your vehicle. It made it so easy.

Date of experience: June 3, 2020
California
1 review
1 helpful vote
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Shopping at Crutchfield was super easy and everything I needed for my radio install was in 1 box! Easy shopping and super fast shipping.

Date of experience: June 3, 2020
Illinois
1 review
1 helpful vote
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Great Service
June 3, 2020

Unfortunately I forgot the name of my salesman but he was exemplary - extremely knowledgeable. We discussed my audio issue and he had a solution that was taylored to my need. I recommend Crutchfield.

Date of experience: June 3, 2020