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Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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From the order intake -- straightforward and quick -- to the information about the delivery -- accurate and timely -- to the very quick delivery - within 4 days. In the current logistics environment with many company stating that things will be delayed and unpredictable because of the COVID crisis, Crutchfield provided excellent service from start to finish. And the product -- Klipsch Speakers - was excellent as expected.
Very pleased with my purchase. Had an issue with the maestro not working properly, called and received the advice I needed to get it going correctly. Was actually an issue with the flash but worked perfectly after crutchfield assistance. Thank you for the help.
Crutchfield is awesome, not only will you find the latest in electronic goodies, but you will also find knowledgable staff just as passionate as you are about finding your next purchase.
Hands down the best company around! Not only do they set the standard in customer service, but they also have extremely fast shipping and if you have a question, there's a great chance you will talk to someone who knows what they are talking about instead of just selling you something! Sometimes you might catch a product cheaper on another site, but I know the customer service at Crutchfield makes up the difference! Crutchfield for life!
Prompt service as I received a day earlier than expected. Amplifier performs perfectly. Thank you again!
I am now a 3 time returning customer to Crutchfield. Every time I talk to an associate, they answer quickly, they do not make mistakes, and they will do anything to promote customer success. An amazing company to buy from and support.
I was looking for a Bluetooth device to upgrade my 14-year-old Denon receiver which I have no intention of changing, as long as it continues to work. Crutchfield had the highly rated Audioengine B1 which is sold by several other competitors. However, based on my previous experience with Crutchfield and their reputation for providing excellent after-sale support, the decision to purchase here was easy. They promised three-day free shipping to Florida but my unit arrived in two days. So far I have been happy with my purchase. Setup was easy and I am now streaming some of my favorite jazz stations from up North which makes living in Florida's cultural wilderness a little more tolerable.
I was looking for a pair of book shelf speakers to aid in restoring my LP's and making CD's of them (I know, but I have 9000 LPs!) I wanted something clear, transparent and neutral, and Crutchfield's audio simulator helped me choose the ELAC Uni-Fi UB5 just as I was about to jump on the KLH Albany. It was a very hard choice, but ultimately the 3 way beat out the 2 way KLH for my purposes. The simulator is awfully good; the Elac are top notch and ACCURATE. My feeling is a speaker should reproduce the sound not color it excessively. Anyway, I will be back to Crutchfield when the need arises and the budget allows. (Speaking of which the Elacs were $175 less than the other place I looked at.(
Last week I was shopping online to find a new stereo for my 2007 Nissan Pathfinder. I came across Crutchfield and was able to find everything I needed from the wiring harness adapter to the stereo that fit my vehicle. I was emailed wiring instructions and instructions on how to take my dash apart. When my stereo arrived it only took me an hour to hook everything up and to put everything back together. I could not have been more satisfied with Crutchfield. They also included a phone number if I needed to call for any technical assistance, I would not hesitate if and when I need to purchase a new stereo for my vehicle I will only shop at Crutchfield.
Colors are spectacular! Easy to setup, even onto Directv. Streaming services included, if you have valid accts. Easy setup to external speaker system also. Pricey but picture quality will seem to make the purchase worth it!
Item was as described and arrived quickly and well packaged. I'm only replacing my stock stereo to add the bluetooth feature to an older vehicle. ALL the correct installation parts came with it so it was a breeze to install.
I had a plan when I called, but had a few questions and Antonio was very helpful and knowledgeable. He was able to interact with my purchase on the computer. He had great suggestions and made the whole thing easy and painless! I ordered late on a Tuesday afternoon and my entire purchase with one exception was on my doorstep by noon the next day! The receiver is speciality item and had to be shipped from the manufacturer, so no harm there. I have used Crutchfield in the past and will continue to do so. Prices are competitive and the customer service and technical support are superior!
The shear volume of information available about the products they sell is alone an invaluable resource when researching mobile A/V products. I was able to compare the head units I was interested in, make an informed decision, and then have the unit shipped to me quickly and with all the parts necessary to install it. They also have the terrific instruction sheets tailored to your vehicle. Good prices, good service. Always check Crutchfield first.
This is my 2nd. Time purchasing, and with Crutchfield's help, installing a great audio system for my truck. Excellent prices and expert install instructions are what make Crutchfield.com my go-to for rolling sound!
Excellent product and service. Prompt delivery and great communication. Even when the speakers mounts were not delivered with my initial package, they notified me of their projected delivery date.
Everytime i order stuff here, its great how they give me everything i need and throwing discounts on it. Everything connected and plugged up perfectly. I will be coming back to these guys for any other car audio assistance I need. No need to deal with some car audio store salesman trying to "cut me a deal"
Shopping at Crutchfield was fast and easy. I like how they match up the speakers that go with your vehicle. It made it so easy.
Shopping at Crutchfield was super easy and everything I needed for my radio install was in 1 box! Easy shopping and super fast shipping.
Unfortunately I forgot the name of my salesman but he was exemplary - extremely knowledgeable. We discussed my audio issue and he had a solution that was taylored to my need. I recommend Crutchfield.
Answer: I've bought outlet item for many years now and never had an issue or even needed to return. I'm pretty sure you can return if not happy with it. It says it under the price after you click on that item I believe
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