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Crutchfield Reviews Summary
Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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Recently on the market for SONOS speakers. I have to admit that I went to the SONOS website first but they were out to stock.
Me being the "immediate gratification" person, began my search. Crutchfield was the first hit and they DELIVERED!
Five minutes to order and a few days for the delivery to show up.
Doesn't get any easier.
Go Team Crutchfield!
A very satisfying experience all round: a web site that provided all the information I needed to make a decision; a prompt delivery process with regular updates and a receiver that arrived in great condition. It was exactly as described and it was easily wired up and put into service, sounding good. Now if it lasts a lot longer than that steaming pile of Onkyo with its faulty DTS chip and dismissive customer service that I had to replace, I would consider it a perfect situation.
With literally everything available on Amazon, it is nice to see a site organized with nothing but music equipment.
For the project I'm going for, I needed some pretty in-depth support. Even without a promise to purchase any of their products, they helped me find potential hiccups and issues I would face down the line, and potential solutions to each problems. By the end of our phone call, we discovered that there was no way to build what we wanted to, without cutting out built in features that I rely on in my car. The breadth of knowledge that was shared with me, the willingness to tackle the question, and the mutual disappointment that we had when we found out just how weird and proprietary my current system is; It proved to me that Crutchfield has a passion for doing the work right.
Ordered a 50" Samsung TV. The whole ordering process was so easy and smooth. The TV arrived within a couple of days and shipping was free (always a bonus). This is not the first time I ordered from Cruchfield and it will not be the last!
Knowledgeable staff, super fast shipping. Hassle free transaction. Felicia was friendly and welcoming and knows her stuff!
Crutchfield has good prices, fast shipping and excellent customer service. I like the rewards program, too. I highly recommend purchasing from Crutchfield!
Simple to use, constantly on. When you turn on your TV the sound bar is on, other sound bars you have to activate with the remote. I own 2 of these units. The team at Crutchfield is very helpful, they don't speak you in a condescending manner. I've never been spoken to as if I'm the "little woman".
Whenever I want to upgrade car stereos, Crutchfield is the place to go. They have all the top names. If you have any questions, live chat is available. The prices are the best around. Returns are fast and easy
I was very impressed with this service and not knowing that it was possible to order a car radio receiver and install it at home was a great thing to discover. I had a minor issue wiring things up to my original car wiring harness. But the tech support team was very helpful and we were able to resolve the issue quickly. You guys do great work!
Fast delivery. Tech team very helpful and responsive. Easy to use directions. Very satisfied with product.
The Crutchfield customer service team is top notch. They assisted me with troubleshooting a receiver I purchased from another supplier and picking out a replacement receiver the better fits my needs.
Super fast delivery. Product is exactly what I've been wanting, and Crutchfield came through once again. Thanks again!
So far so good. Just received them, charged them and paired them to my Android with no problems. Looking forward to using them while cutting the grass and blowing leaves.
I installed this radio MYSELF! It was more simple than I thought. The quality is great for the price! I have zero issues/co. Aints... except for the super brightness of the display buttons(power, volume, and USB). The screen brightness can be dimmed tho. Over all, I give this purchase 2 thumbs up!
Accurate information, competitive prices, prompt response, efficient delivery. What more can a customer ask for?
I bought a set of kicker 43DSC3504 3.5 two way speakers for my Dash and they sound awesome a great upgrade from the factory speaker they also came with a free wiring harness to match the harness for my factory speakers thanks Crutchfield
First time ever Ive ordered from here. Well what can I say? The products were great. Shipping was really fast and packaged well and received undamaged. Eco friendly packing peanuts? I read on the box and had to try them out. They dissolve in water. Impressed cause I work in warehouse myself and normally hate those things. As far as their tech support? Absolutely great. I had to call the 800# as I had a issue and concern with the adapter plug and wiring cause I was not getting power. The tech on the phone was a little bit baffled also but patient and asked multiple questions and finally figured out why I was not getting power but never why connector didn't coincide with wiring diagrams both for product and factory wiring both showing another wire not present. I can only say nothing but great things about the company and will be using them again on my next project.
I love ordering from Crutchfield. Great products, everything i need to complete the project Thank you Crutchfield.
Crutchfield has all the information needed to make the best decision for the equipment you're looking for. Purchasing online is easy. And shipping information is thorough. Great experience and great products!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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