CrutchfieldReviews 1,614

BIG MISTAKE ODERING FROM CRUTCHFIELD. BEEN WAITING FOR 3 DAYS ON MY STUFF THAT THEY SAID WOULD BE DELIVERD BY A CERTAIN DATE. DECIDED TO INVESTIGATE AND FOUND OUT THEY CANCELED MY ORDER 7 DAYS AGO WITHOUT MY AUTHORIZATION. MY MONEY IS STILL TIED UP NOW BECAUSE ITS GOT A HOLDER ON IT AND I CANT REORDER. THIS HAS THROWN MY WHOLE SCHEDULE OUT OF WACK WITH MY CLIENT. IVE NEVER EXPERIENCED ANY TROUBLE ORDERING ONLINE TILL I TRIED CRUTCHFIELD. DO YOURSELVES A FAVOR. FIND ANOTHER SELLER WHO WONT CANCLE YOUR ORDER WITHOUT TELLING YOU LEAVING YOU HANG LIKE AN IDIOT.

The end and experience at Crutchfield is frictionless and extraordinary.

Sales advisers take time tobunderstand needs and work through options to find the best solution. In my most recent case sales person spent more than an hour with me!

Ultimately I had to return a portion of my order and the process could not have been easier. One phone call and within minutes I had a UPS label ready to return my items.

In a word Crutchfield is FANTASTIC!

I decided to upgrade my 2001 Chevy Tahoe with modern technology. I installed a touch screen receiver paired with satellite radio and a back up camera. When I ran into trouble connecting wires to my reverse trigger and my parking break. Crutchfield support was able to walk me through and help me find the correct wires to complete my install. I do have some experience installing car stereos. I will say the instructions/wiring guide made sense to me since I've had prior installation experience. However, if you've never installed a car stereo you might have an issue with the step by step instructions since they are basic. You might want to reference some YouTube videos prior to beginning just to get your feet wet. Ultimately I am very happy with my purchase and install.
FYI, for my 2001 Chevy Tahoe I purchased an Alpine iLX-W650 (fits easy without modification due to slim size). Paired with a SiriusXM SXV300V1 Tuner and a Boyo VTL 17ir. I also used the Metra 70-1858 receiver wiring harness and the Metra DP-3002B Dash Kit. (Will make your life much easier).

I normally would not need tech support, I was really glad I had it this time. After spending a lot of time on the phone with Eric selecting the right sound bar for my requirements, I felt his very knowledgeable recommendations were right on target. After receiving the Yamaha unit and mounting kit, the physical installation went well, but the HDMI connection refused to connect correctly. Both Eric and I were out of ideas when he included one of Crutchfield's tech support guys to the conversation. It seems there is an undocumented secret step that requires holding a button for over 5 seconds while initiating the system to make the TV and sound bar communicate correctly over the HDMI cable. Without that help we would have never figured that out.

I went on-line looking for some much needed up-to date sound equipment for my wife's new (10 year old) Camry. Starting with the "A's" I worked my way down until I got to Crutchfield. All of the rest just were a list of items for sale, except for Crutchfield's. Almost immediately I was put in contact with the most knowledgeable online salesperson that I had ever experienced. He was capable of showing me, both up and down what would work together to produce just what we wanted. NO worrying about compatibility or a surprise price in the end. My custom order, just for her car, in less than a week, complete with detailed instructions that included all the necessary photos!

First of all, CRUTCHFIELD, you are FREAKIN AWESOME! From the time I ordered and from the time received my radio, it was two days. I received my than enough equipment to install and complete my radio installation. The only thing I didn't install was the reverse camera, and that was due to I'm planning on moving the tag plate to a different location. My radio is an awesome investment and I can't wait to start blaring it down the road. Thank You again CRUTCHFIELD, stay CLASSY!