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Crutchfield Reviews Summary
Crutchfield's reputation is marked by a mix of strong customer loyalty and significant concerns regarding service quality. Many customers praise the company's product selection, competitive pricing, and efficient shipping, often highlighting positive experiences with customer support. However, there are recurring complaints about delayed shipments, inadequate technical assistance, and dissatisfaction with warranty policies. Customers have also expressed frustration with the handling of defective products and the perceived lack of accountability from support staff. Overall, while Crutchfield has a solid base of satisfied customers, addressing service inconsistencies and enhancing support could improve its reputation further.
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Crutchfield made this purchase and delivery seamless. Only a pity they only had one. Excellent product. Surpassed my expectations.
Great price, prompt delivery, great product. The setup was easy, the sound quality is excellent. And the compactness of the unit was perfect for my billiard room. Crutchfield staff was attentive to my purchase needs and gave me a great price.
Crutchfield is without a doubt the most helpful place, especially for car audio. I've used them several times and am always pleased with the level of knowledge and expertise the representatives show. I always have a ton of questions about the products I'm looking at and they take the time to explain everything. If you don't want to talk to someone, they have tons of useful guides on the website too. The representatives I have spoken with have never been pushy or rude and have always gone out of their way to help. The selection is incredible and once you've made a purchase, they send wiring diagrams and everything you need to get your job done accurately the first time. I'll never shop anywhere else for car audio as long as Crutchfield is around.
Very buying experience has been easy. The support was amazing, I installed my own head unit, Sirius radio, rear camera and speakers with their help. Their guidance to which components to buy were excellent. I do my research and I am thoroughly satisfied with every aspect or Crutchfield.
I order 1 amplifier, 2 rca cable and wiring kit.
My order arrives in 4 days, and i live in Puerto Rico. Amplifier is open box and comes with all accessories. Thanks Crutchfield is my first big order and i feel to happy.
Crutchfield notified me that the Bluray player I was interested in was on sale. When I saw the price, I jumped on the deal. Crutchfield shipped my Bluray player for free in two days. Upon receipt of the player I immediately installed it and have been enjoying it since.
Speakers are great and installation wasfairly easy fairly bummed that the price of speakers dropped 25 dollars right after i had bought mine
Very nice amp and fast and free shipping. Best price online and it works great. This is the first time I've purchased from Crutchfield but I will again.
I bought a pair of KEF Q150 speakers, this is my second purchase from Crutchfield and it was shipped promptly. Price was half off. What's not to like. I had no need to consult with anyone, but if I did, I have no doubts that they would be anything but helpful in answering any questions I might have. Would not hesitate to purchase from Crutchfield in the future.
I wanted to replace an OLD receiver in my even older (2002) Jetta for some new features. I found a very reasonably priced receiver (no sense spending more than the car's worth, which isn't much) with all the features I was looking for and was provided with the wiring adapter and VW specific removal tools as a bonus. All I had to do was connect the receiver harness to the VW adapter harness (soldered and heat shrink) and plug it in. This was the easy part. Now taking apart a 20 year old beater's dash without splintering it will be the challenge, but the radio is ready to go!
Enjoyed the head and Iva 450 piggy back 8 out of 10 For Install and performance.
Cons are You guessed it access of settings hook-up to parking. Overkill boarder line Hokey!
Install metra dash kit clips are inferior creates a loose fit! Better be creative
Product worked great and no blank screen problems that happened with the Sony unit, would recommend unit to everybody wanting a first rate quality unit
Bought 6 new speakers for my Chevy express conversion van. Product was great. Received installation instructions.
Shipping with UPS was two days as promised. I recommend Crutchfield. I will be shopping them for my electronic products.
Crutchfield's website is an excellent shopping location for electronics. The search functions well and it's organized to find what I need. The biggest differentiator is the product reviews by their staff and the more detailed product descriptions/specifications. I find more about the products here than any other site. Plus, their how-to guides are an excellent resource.
I received no instructions on how to install for my specific vehicle. I feel like am am on my own. Yes I can schedule an appointment to get help. That's stupid... I have a job myself and was planning to install radio on the weekend. I HOPE everything is included for this install. I am youtubing it and am forced to download and flash equipment to make it work. NO INSTRUCTIONS but good equipment. I hope I don't have to pay to have this installed as that is why I was installing it to save money. I am not impressed... just depressed after NOT getting specifics instructions for my vehicle install.
Can't beat Crutchfield's pricing and shopping experience. I haven't had to use their customer service since 2012 but I'm sure it remains high quality. My place to go for audio!
Crutchfield continues to be an excellent company. They don't oversell, their people know their products and the alternatives, returns are easy and efficient, and delivery is great.
Crutcfield's website makes doing your homework and choosing gear really easy. I put In my car information and was able to get everything I needed for my daughters car stereo and backup camera install.
I have been using Crutchfeild for 20+ years to fulfill all my car audio needs. They provide expert advice and technical support making it easy for anyone to professionally install an audio system in their vehicle.
I contacted their customer service rep Trish for help with a technical question for a product that wasn't even theirs. Between Trish and their technical group their were able to diagnose the problem with my 20 year old Bose system, which took us over 30-45 minutes to do so, never feeling rushed while they worked on it. The results ended up with me retiring the Bose system.
Trish then helped me find components for my style of listening to replace the system, and unlike other companies I've worked with, she didn't try and sell me the most expensive products. She listened to what I had to say and matched the system to work best for our preferences and rooms size.
The products arrived packaged perfectly, on time and they were exactly what we needed to replace our old system.
We couldn't be happier with the results of our experience with Crutchfield
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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