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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,056
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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Colorado
1 review
0 helpful votes
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Patio Table Cover
November 11, 2021

Exactly what I was looking for! The one thing I should have done differently was not ignoring your advice about the extra length of the sides. Although I am very pleased with the cover, I should have added a couple inches more to the sides for additional under table tuck.

Date of experience: November 11, 2021
Alabama
1 review
0 helpful votes
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Custom Firepit Cover
November 11, 2021

Good fit and quality. Fast delivery. Looks good with other patio furniture.

Date of experience: November 11, 2021
South Carolina
2 reviews
0 helpful votes
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Square fire pit cover
November 11, 2021

Very pleased with the new cover. Sturdy & weather resistant

Date of experience: November 11, 2021
Michigan
1 review
0 helpful votes
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Easy to order
November 11, 2021

Very good, It was very clear on the information they wanted

Date of experience: November 11, 2021
Florida
1 review
0 helpful votes
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Clear tarp and custom tarp
November 10, 2021

Easy to install. We were not sure about ordering but knew that no matter what we would have material to work with. We were pleasantly surprised by the quality of the design and material used.

Date of experience: November 10, 2021
Arizona
1 review
0 helpful votes
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Great quality
November 10, 2021

Easy to order and fit is great. Price was so affordable. Let me order exact size I needed that I couldn't find any other place

Date of experience: November 10, 2021
Illinois
1 review
0 helpful votes
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Fast Shipping
November 10, 2021

Custom made to fit my deck furniture and shipped extremely fast.

Date of experience: November 10, 2021
Minnesota
1 review
0 helpful votes
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Fast delivery, and I put my cushions in the free tree bag that was included in my garage for the winter.

Date of experience: November 10, 2021
South Dakota
1 review
0 helpful votes
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Not all items were shipped.
December 10, 2021

Seems to be of great quality. No sign of the free Xmas tree storage bag that was supposed to be a promotional item with my purchase.

Date of experience: November 10, 2021
Veeni M. — Covers & All USA Rep
over a year old

Hi Dave, We are sorry to note your disappointment. Upon checking the order details it seems like the Christmas tree bag is out of stock that is the reason we have partially shipped out your order so the whole order does not get delayed and you will receive the actual product on time. Please do not worry about the same, we will certainly ship out the tree bag as soon as it will come in stock. You will be notified with the tracking details once the product will be shipped out from our side. If you have any other queries, please feel free to contact our 24x7 customer support team via call or chat.

Pennsylvania
1 review
0 helpful votes
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Not your typical chair cover
November 10, 2021

They went back and forth multiple times to get the measurements right and so worth it- perfect fit for my awkward chairs

Date of experience: November 10, 2021
California
1 review
10 helpful votes
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Horrible customer service
December 10, 2021

I ordered covers for my patio furniture. The zipper came sewn on the side instead of hidden in the back like I requested. And despite my exact measurements the covers are baggy and wrinkled I have called now five times to try and figure out how to re-order them correctly and I keep getting emails from the customer feedback team simply saying they are sorry for the inconvenience. I am very disappointed.

Date of experience: November 10, 2021
Veeni M. — Covers & All USA Rep
over a year old

Hi Tanya, We are sorry to note your disappointment with the cover received and apologize that our service does not meet your expectations. Upon checking the order, we have fabricated the cover the same as per the order details with the zipper placement. Upon the order placement, an immediate confirmation is sent to the customer's registered email address which consists of all the order details to recheck. We apologize that we have missed calling you back on time to discuss the same. As you have shared your concern with us, we have escalated the same to our quality team and will arrange the call to provide the best possible resolution.

California
1 review
0 helpful votes
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Ordering was easy after I got the measuring down. Covers & All sent a drawing of my sectional which made it easy to verify the size and make changes if necessary. It fits great and the material is thick. I expect it to last for many years.

Date of experience: November 9, 2021
South Carolina
1 review
0 helpful votes
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I need a cover for a normal size not mini so back to ordering again

Date of experience: November 9, 2021
Texas
1 review
0 helpful votes
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The quality is excellent, and the measurements are perfect!

Date of experience: November 9, 2021
New York
1 review
0 helpful votes
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Perfect Fit
November 9, 2021

Ordered a custom sized cover for our firepit and was impressed with the professionalism- from sending a drawing to proof the next day, to shipping time was unparalleled. The cover itself was made to order & the material is very high quality.

Date of experience: November 9, 2021
New York
1 review
0 helpful votes
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Great
November 9, 2021

Good experience. We ordered cover before too it's perfect.

Date of experience: November 9, 2021
South Carolina
1 review
0 helpful votes
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Perfect Fit
November 9, 2021

I am very satisfied with my purchase. I ordered cushion covers for my outdoor patio set. The website was easy to navigate. The customer service was also very helpful. They noticed that the top cushions were not exactly square so they created a drawing to verify the measurements before completing the covers. The price was also very affordable.

Date of experience: November 9, 2021
Ohio
1 review
0 helpful votes
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Pool lounge chairs
November 9, 2021

We did not room in our shed, this will protect them through all elements.

Date of experience: November 9, 2021
California
1 review
0 helpful votes
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I had several challenges with Covers and All. First of all, I learned that their online tool for determining size and price is not accurate. Since their tool didn't accommodate our Camp Chef Woodwind 36 pellet smoker, I had to provide pics and verify measurements via email. The initial measurements that were provided in their tool provided the lowest cost. When I provided the requested measurements, the cost increased and by the time the measurements were finalized, the price had increased again. The final cost was nearly 20% higher than the original quote from their online tool. Reluctantly, I moved forward.

The first cover I received for our smoker had fantastic build quality and the fabric felt very durable. However, the measurements were way off and it sagged everywhere and did not fit like a custom cover should fit. After we exchanged a few emails (with pics), they offered to try again. More measurements were provided and confirmed. In total, there were probably 6 requests for verified measurements, which all take time. I provided exacting measurements for everything they requested.

I just received the second cover and it fits nearly identical or worse than the original. So I've got $130 into 2 covers that look like a tarp was thrown over the smoker.

I really wanted this cover to fit and fit well. I honestly think their design process is the problem. The fabric can't accommodate the right angles that align to the measurements that were requested and provided, so that lack of rigidity causes sagging everywhere. When you have one piece that sags, it can still work and look decent. However, when every piece has some sag in it, the cumulative sagging is far more evident. For example, the vertical measurements between the top of the smoker and the top of the shelf/pellet box were provided, which is needed for sure, but then to put a piece of fabric there (vertically) and expect it to remain vertical and not sag is attempting to defy gravity. It just doesn't work. I think my smoker provides too many opportunities for vertical sagging to occur and that's what you see with my cover.

If you do decide to use Covers and All, keep in mind that the cost you were initially quoted will likely not be what you actually pay when it ships from India. In my case, the increase was ~20%. Also, take a good look at what you are trying to cover. If there are more than just one or two vertical measurements (besides the overall height) be wary of the sagging phenomena that you will likely experience which causes an overall sloppy look.

I've requested a refund, which I'm unlikely to receive however I'm hoping that my experience will help someone else and at least establish realistic expectations. I've attempted to reach out to Covers and All but I have not received a reply to my contact request.

The left pic is the original cover. The right pic is the 2nd cover.

Date of experience: November 9, 2021
South Carolina
1 review
0 helpful votes
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Draw string
November 9, 2021

Would like to see the draw strings go completely around the bottom of my boat seat coner instead of just on two corners.

Date of experience: November 9, 2021