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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The engineer was very diligent with me. He indicated that I had an L-shaped sofa rather than a curved shape. We exchanged emails and I finally gave him the correct measurements. I spoke with him several times as well. Perfect fit!
I'm very pleased with the quality and how fast I have received my covers
Sent in the dimensions and a picture. Covers&all quickly noticed that I had a bench on one side rather than chairs. A few back and two on the web site to make sure the dimensions were all present and correct. The cover arrived quickly and appears well made. Would definitely recommend.
Very quick delivery. But cover is loose. Drawstring useless. Had to provide own tight strap.
Hi Donald, Thank you for your feedback. We are glad to know that you have received the product before the time. We are sorry to note your disappointment with the cover received. Upon checking the order details, we have fabricated the cover the same as per the order dimensions. We provide 1-2" leeway over the order dimensions same as mentioned over the website. There are different tie-down options available, customers can choose as per their requirement. If you have any queries, please feel free to contact our 24x7 customer support team via call or chat. They will be more than happy to help you with the same.
Easy to order a custom size. Material is nice so hoping it lasts. Fast service and delivery for custom product
I learned I need to be very specific on the fit and I need request a final drawing.
I sent a photo and comments of my Hatteres Hammock swing along with the initial order. I sent all the measurements that they asked for. They even asked for more, so I sent them along with additional photos. The cover was made for a regular swing. When I told them it didn't fit my swing they asked for an additional measurement and told me that it was my fault that the cover didn't fit. I'm not sure why they just didn't ask for this measurement in the first place. All they had to do is look at the photo and my original order stating that it was a hammock swing, to know it wasn't a standard swing.
Hi Patricia, We're sorry to hear about your dissatisfaction with the order. By reviewing the order details, we can ensure that the order was processed in accordance with the information provided on the order form and also that communication occurred after the order was placed.
We double-checked all of the details to ensure that we didn't overlook anything, but we couldn't detect any errors on our end. The extra information sought from you was for the width; the depth was left as received in the order form. According to the most recent update, the claimed depth was shorter than the real, resulting in a shorter cover.
It's been nothing but great! I followed the measuring directions and it was pretty simple.
It was very easy to place my order and was delivered pretty quickly.
I just received it so don't know much but it looks good.
Well designed website - easy to navigate. Didn't see where to upload photos for my order but online chat with customer service was very helpful. Look forward to receiving the covers!
Great fit, quick delivery. Easy purchase. Well done.
Great communication, made it fit like a glove, will buy again for my needs.
Good information on the web site and the chat service is helpful. Ordering a custom shade sail seemed like a daunting project. The customer service from Covers & All is excellent and made the process easy. I received a diagram of the sail very quickly after sending my order. When I asked a question about the shape, the corrected design was sent within an hour. I paid extra for expedited service; when the delivery was several days later than expected, I asked for a refund of the expedited shipping payment. Covers & All responded promptly and I received the refund within a day. Communication with this company is easy and fast. Most importantly we are very happy with the finished product!
Used cover for outdoor Tempest Torches. Worked perfectly.
Easy to order. Fits like a glove. Easy to track. Excellent quality.
Terrible, outsourced customer service. I would NEVER order from them again. The website is difficult and frustrating to use and NOT clear at all. I ended up messing up my order because of this and they REFUSED to do ANYTHING. The website listed (and pictured) CURTAINS with grommets to hang them. You assume CURTAINS hang, right? I had no idea I had to specify to add grommets (as they were on the PICTURED product) and "somehow " missed the part on the order form where I needed to do that. (Yet, I have bought hundreds of items online without this problem!) IT NEEDS TO BE MORE CLEAR AND USER FRIENDLY. I can surely understand why this company has only 1 star on the Better Business Bureau rating.
Hi Mary, We are sorry for the inconvenience caused to you and apologize that our service does not meet your expectations. Though we have tried our best to provide almost all the information over the website we do acknowledge that there is always a scope for improvement. As we are in the custom business, every customer has their own requirements, product shapes, and designs. We have standardized the products and provided the best possible finishing options as per our past experience and data. Customers can select the options as per their own requirements. To avoid an issue and get clarification, you can always contact our 24x7 customer support team via call or chat. As per your concern regards to the website image, we have shown the same just for reference. Upon checking the order details, we have fabricated the product same as per your order details. As you have faced an issue, we have passed the same to the concerned team they will contact you soon to provide you the best possible resolution.
Recently received new covers for my Outdoor setting, the team asked questions to ensure the covers were the perfect fit and the turn around time was extremely quick. Great job guys, will definitely use you again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, We are sorry to note your disappointment and apologize that our service does not meet your expectations. Upon checking the order details, we have fabricated the cover as per the order dimensions and sent the working drawing for the same. We have processed the order same as per your approval. However, upon checking the details we can see that there was a little discrepancy in your provided order dimensions and our quality team has shared the best possible resolution for the same. As per your concern in regards to the measurements, we have passed the same to our team they will contact you shortly to provide the clarification.