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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,089
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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Florida
2 reviews
0 helpful votes
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Great Product
November 29, 2021

I have now ordered 2 of Covers & All's covers for my Golden's Cast Iron grill. The covers fit great! We've only had one on now for about a month but I expect that it will be in use for a very long time. I ordered 2 so that I'd have one years down the road to replace the current one when it finally gets tired.
The material seems to be good quality and I think it will last quite a few years. I highly recommend this company.

Date of experience: November 29, 2021
Virginia
1 review
0 helpful votes
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Easy purchase, great product.
November 29, 2021

Great selection and navigation on the website was easy.

Date of experience: November 29, 2021
Colorado
1 review
0 helpful votes
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Product not Received
December 29, 2021

I still am waiting for the products. Why would it be delayed for so long?

Date of experience: November 29, 2021
Veeni M. — Covers & All USA Rep
over a year old

Hello Cynthia, we regret to learn of your dissatisfaction with the order's delivery. The order was rushed constructed and dispatched as per the schedule, however, it was delayed in transit. Although we employ leading delivery companies such as FedEx, UPS, and DHL, we have no control over whether or not the package is delayed in route. Furthermore, Covers&all has no control over the performance of third-party couriers and is not liable for any delays caused by the couriers' shipping service.

We have contacted FedEx and have kept you in the loop for real-time updates. If there is no update on the package, we would request you to write to us back in the same email. We'll proceed further with the best possible resolution. For further assistance, feel free to write to us at [email protected].

Oregon
2 reviews
0 helpful votes
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Chair covers
November 29, 2021

We customized this for our folding outdoor chairs. They are perfect. We have already recommended to our family.

Date of experience: November 29, 2021
Indiana
1 review
0 helpful votes
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Highly recommend!
November 29, 2021

Great cover. After months of searching for a replacement for a cover included with my firepit table, I came across coversandall. The original cover degraded substantially in the weather in just over a year. So, I specifically was looking for a heavy duty and weather-resistant material. The other challenge was the unusually large dimensions needed. Coversandall offered solution for both. Despite 2 shipping delays, it arrived better than expected and the quality was immediately apparent. Once covering the table, it was clear that the measurements were perfect. It fit like a glove! The quality and workmanship were stellar. I did contact customer support soon after placing my order to request the most durable option. They quickly accommodated my request and billed me for the difference. Once I received it, I realized that I didn't need to get the most expensive one but I am happy to have peace of mind knowing my table will not outlive the cover necessary to protect it!

Date of experience: November 29, 2021
Indiana
1 review
0 helpful votes
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It was delivered!
November 29, 2021
Updated review

Installing it this week. It looks great and very nice quality. Delivery time as expected. Hoping to receive a 20% off coupon so I can order another one!

Date of experience: November 28, 2021

Hopefully fast shipping cause I paid extra!
November 10, 2021
Previous review

Hopefully fast shipping cause I paid extra! Overall great experience.

Date of experience: November 9, 2021
Missouri
2 reviews
0 helpful votes
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Awesome covers
November 28, 2021

The fit great and are made of great material. This is the 4th cover that we have purchased in the past 12 months,

Date of experience: November 28, 2021
Minnesota
1 review
0 helpful votes
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Gazebo Cover
December 28, 2021

Late shipment. Without any warning of it coming late Paid extra and they get my extra payment

Date of experience: November 28, 2021
Veeni M. — Covers & All USA Rep
over a year old

Hello John, We regret to learn of your dissatisfaction with the order's delivery. The order was rushed constructed and dispatched as per the schedule, however it was delayed in transit. Although we employ leading delivery companies such as FedEx, UPS, and DHL, we have no control over whether or not the package is delayed in route. Furthermore, Covers&all has no control over the performance of third-party couriers and is not liable for any delays caused by the couriers' shipping service as mentioned in our Terms of Use.

Please do not hesitate to contact us via our phone or chat helplines, which are available 24 hours a day, 7 days a week. We appreciate you taking the time to read this and doing business with us. Thank you for your interest in Covers&all.

New Hampshire
1 review
0 helpful votes
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Last Stand
November 28, 2021

I never received the optional pillow to assist with water and snow shed.

Date of experience: November 28, 2021
New York
1 review
0 helpful votes
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Custom clear vinyl tarp
November 28, 2021

Great product as described perfect fit custom size fast delivery

Date of experience: November 27, 2021
Massachusetts
1 review
0 helpful votes
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Well made
November 27, 2021

Durable material. Measuring guidelines were accurate. Only complaint was with Fed Ex. Their package tracking was poor. Strived two days later than expected.

Date of experience: November 27, 2021
New York
1 review
0 helpful votes
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Very Satisfied
November 27, 2021

Happy with the construction and quality of the outdoor patio table cover. I would definitely recommend your company!

Date of experience: November 27, 2021
Iowa
1 review
0 helpful votes
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The Best
November 27, 2021

Have used Covers and All twice. Both covers are beautiful and durable! Prompt delivery. We have 3 large Pyrenees who get on our couch and on a mattress. Your covers cleanup "pyrfectly".

Date of experience: November 27, 2021
Maryland
1 review
0 helpful votes
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Worth the money!
November 27, 2021

I have been very pleased with every aspect of dealing with Covers and All, from the accuracy of the measurements I submitted for my custom sized tarps, to the price, the timely delivery, and the overall quality of the tarps. Best purchase I've made in a year and I'm so glad I stumbled across their site in an effort to resolve my issue for sheltering my clients this Winter!

Date of experience: November 27, 2021
Michigan
1 review
0 helpful votes
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Wrong Size
December 27, 2021

You gave me the wrong size and then refused to let me return it.

Date of experience: November 27, 2021
Veeni M. — Covers & All USA Rep
over a year old

Hi Lorraine, it is our regret to learn about your disappointment with the order. Reviewing the order details we found the order was placed for the height of 24" and the diameter of 18". This can also be confirmed by the order confirmation email sent to the email linked with the order. We were unable to check for any communication done post-order placement for the amendments in the size etc. Also, we can confirm that your card was charged for the received size only and not for 40".

Per the latest update, we can check our Escalation Team has provided the best possible resolution for the issue. For further assistance, we would request you to write to us at [email protected].

Michigan
2 reviews
0 helpful votes
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Custom covers
November 27, 2021

Ordered custom covers for my patio table and air conditioner. Could not be more pleased. Fit was perfect, craftmenship was outstanding. Products came quickly. Would order from Covers &All again.

Date of experience: November 27, 2021
Georgia
1 review
0 helpful votes
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Mostly satisfied.
November 26, 2021

I had trouble following the ordering instructions so one of your employees helped me, however his directions were difficult to understand. I ended up ordering too many of one item, which I do not want. My husband has been quite ill for some time and passed away on November 8 so my life has been turned upside down. Sorry to not have responded
Earlier. It has nothing to do with your work. When things settle down, I will order the right covers in the right quantity.

Beryl Pleasants

Date of experience: November 26, 2021
California
1 review
0 helpful votes
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Pergola cover
November 25, 2021

Easy to order and they responded fast to questions, the tarp itself is good quality. I got the grommets 6 in apart. For anyone interested, we used screws and large washers to install to the pergola. The washers are large enough to cover the entire grommet and used 1 in screws to hold it down.

Date of experience: November 25, 2021
California
1 review
0 helpful votes
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Wong color
December 25, 2021

Different grey color compared to others covers recently purchased

Date of experience: November 25, 2021
Veeni M. — Covers & All USA Rep
over a year old

Hi Stefano, it is our regret to learn about your disappointment with the order. As per our records, the order was fulfilled as per the ordered details. However; we found the previous 2 orders were placed for Cover Tuff fabric and the recent order was for Cover Max that caused the discrepancy in the shade of the color.

We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us. Thank you for your interest in Covers&all.

Florida
1 review
0 helpful votes
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Fire pit cover
November 25, 2021

It was very easy to shop online and get the product I was looking for in exact measurements.

Date of experience: November 25, 2021