On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very easy to order, no issues. Once order was placed, the wait time exact and great quality. Would order again from this company. Very pleased and no issues.
So happy with the color, fit, and quality. Fast shipping too!
My custom order was done exactly as expected & shipped to me within a week of my order. I am satisfied with my purchase. One wish I have is more color varieties for custom orders.
The product was assembled well and fit the patio furniture as well or better than we expected. The poor rating was caused by our terrible experience trying to contact and communicate with your company and its representatives.
The art department worked with me to prefect the logo I wanted and the end result was perfect.
I love my cushion covers! I was a bit hesitant to order online but was pleasantly surprised when the manufacturer emailed with detailed questions. They fit perfectly! Exactly as I wanted.
Easy to order, fast delivery, sensational product.
It was an odd sized item so I gave the best measurements I could. You guys built it exactly how I asked but the next one I will be amending the sizes a little bit. Thank you for a great product and great customer service!
Looks great and fits perfect, time will tell whether it holds up to the Florida weather!
Covers and all went way above and beyond for my two orders, they acted like I was the top client. Best place ever to get a custom fit cover. And the quality is very high.
The cover fit perfectly, nice quality and good service
I have a sliding cover for my pergola. Needed something to replace the cover that covers the sliding cover when it's closed. This worked perfectly. Material is strong and I know it will last a long time.
Well made cover. Exactly what I wanted but I would upgrade beyond the elastic bottom. Rain wants to puddle since it can't cinch tight enough but it still works great and looks great.
First order right color, wrong size due to site default error. They credited.
Second order wrong color, right size.
Who knew that blue would be a different color the 2nd time?
Now I have 2 covers of no use.
I give up.
Hi Deborah, we sincerely apologize for the inconvenience this has caused you. Reviewing the order details, we can check that our team had offered the best possible resolution for the initial order. Further, the second order was placed for a different fabric for the shade of the blue is different. The initial order was for Cover Tuff whereas the second order was placed for Cover Max fabric. You can also check https://www.coversandall.com/fabric for details on all our fabrics. Also, the product display page itself shows a pop-up of the color.
We regret the inconvenience caused. If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines. We appreciate your time and business. Thank you for choosing Covers&all.
The covers are crystal clear and very well made. I am very happy with my purchase
I am so happy with my covers for my outside patio furniture and fire table. It did take a lot of vacation and forth communication and a lot of measuring and re-measuring and re-measuring again. I almost gave up on the whole process of back and forth but I'm glad i didnt it, it was worth the hassle. They fit perfectly and are made with quality material. And the cost wasn't astronomical. It was all with in reason. I would highly recommend getting covers from them and I will get them from them in the future. Amazing work. Maybe the measuring part was user error. This was my first time ordering anything like this so measuring might have been an inch off but they caught it and made sure all dimensions made sense. Very happy with them and my covers!
Shipping was lightning fast and price was good. Final product was disappointing. Sent several pics of cushion in question... final product looks nothing like original. Ended up stuffing over 10 lbs of fiber fill into covers to fill them out.
If you order cushion covers from this company, I'd recommend ordering an inch or two less than what you measure.
Hi Kenneth, we sincerely apologize for the inconvenience this has caused you. As part of our commitment to providing world-class products, we perform a Quality Check on all products before they are shipped to ensure that they do not contain any defects. It is unfortunate that sometimes a defect is not noticed, for which we apologize deeply.
May we request you to raise a ticket from your Covers&all account and share the below details with us?
1) Full-size images of the covers showing the fitting.
2) Full-size images of the covers being measured on all sides with a tape measured.
3) Images of the white taffeta labels sewn to the edges of the covers.
Rest assured, we will check and conclude this with the best possible outcome.
Built a custom sand box in my backyard for my kids and needed a cover to keep my dogs from getting in it so I measured it out and ordered from here and it's a perfect fit and very durable
Love that these are custom made so fit any length and width. Great price and was shipped quickly!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Peter, we appreciate your feedback on the products. We take customer satisfaction seriously and are glad to hear from you. We are sorry to learn that your call was disconnected with our customer service department prior to being connected. We understand how frustrating this must have been for you. We value our customers' time, and this should not have happened. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue. Please let us know if you have any additional questions, concerns, or comments.