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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,060
shipping
342
quality
21,526
This company responds to reviews on average within 0 days

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51,451 reviews

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Virginia
2 reviews
0 helpful votes
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Furniture Great+
May 10, 2022

Online great! The best covers ever purchased from any company.

Date of experience: May 10, 2022
New York
1 review
0 helpful votes
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Awesome!
May 10, 2022

Very easy to place order. Everything that I needed to find in the cushions was displayed in the shapes and sizes, so it was very easy to order.

Date of experience: May 10, 2022
Washington
4 reviews
10 helpful votes
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My package arrived damaged so I refused it at delivery. I have attempted to reach this vendor with 15 voice mails; 4 emails and long chats. They do not answer their phone or respond to email. Do not shop here - if you have any problem, you will not be able to reach them. On their phone system, you will be on hold for 15 minutes, only to have them come on the line and say they are not available.

Date of experience: May 10, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hello, Melody. It is our regret to hear that the order arrived damaged and that you had to reject the delivery. Our products are subject to quality checks and well packaged to ensure that no damage occurs during transit. However, it was damaged, which we sincerely regret. We checked with FedEx and it indicates that the order is being returned to us. It is likely that all our representatives are busy assisting customers like you and would have failed to attempt to return your phone call or provide support over chat and email. We see that you have already raised a ticket, and we will ensure that the issue will be resolved within 48 hours. Please do not hesitate to write back if you have any questions or concerns.

Florida
1 review
0 helpful votes
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Super easy to order custom patio covers. Homeowners find it's a nightmare to find covers to fit one off furniture purchases. This site takes that pain away. Good choice of colors and waterproof/UV protected fabrics.

Date of experience: May 10, 2022
New Jersey
1 review
0 helpful votes
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Love it
May 9, 2022

Easy to custom. Nice customer service. High quality. But for the waterproof, it's not 100% waterproof. On our patio pillows rain came, went through the covers because of the heavy rain. But the fabric quality is great. It's just the fact that the water from the rain came inside the covers that made us disappointed

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Date of experience: May 9, 2022
Georgia
1 review
0 helpful votes
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We received our covers and they are very nice and fit perfectly!

Date of experience: May 9, 2022
Connecticut
1 review
0 helpful votes
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Great product and good service
May 9, 2022

Very reliable company with a great product. Everything came as ordered in the correct sizes.

Date of experience: May 9, 2022
Canada
1 review
0 helpful votes
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Top notch quality
May 9, 2022

I used to sew a lot, but I could never handle this with my baby machine or produce the excellent finished product.

Date of experience: May 8, 2022
New York
1 review
0 helpful votes
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Custom seat cover size
May 9, 2022

Only confusion was where the straps would be located. Marking front or back on illustration would have made it better as I apparently picked the side unknowingly but still able to flip cushion sideways during bad weather.
Easy navigation to decide what was needed to pick sizes. Fit exactly as expected.

Date of experience: May 8, 2022
New York
1 review
0 helpful votes
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Great Cover
May 8, 2022

I needed a new cover for my wide boat seat. I sent dimensions and a picture. I received my new cover quickly and it fit great.

Date of experience: May 8, 2022
Oregon
2 reviews
0 helpful votes
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Quality and fit were amazing
May 8, 2022

Great site excellent value. You undersold your product which is rare

Date of experience: May 8, 2022
Illinois
1 review
0 helpful votes
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Church bench pad
May 8, 2022

Good response from provider re: discount code. I am very happy with the pad and cover. It fits perfectly. My order was received in the time frame promised.

Date of experience: May 8, 2022
Maryland
1 review
0 helpful votes
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Revie
May 8, 2022
Updated review

Do you original cushions that I received or incorrect. I contacted the company and have since received new cushions.

Date of experience: May 8, 2022

So far so good
March 23, 2022
Previous review

So far so good

Date of experience: March 23, 2022
Montana
1 review
0 helpful votes
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Quick and easy!
May 8, 2022

Super easy to custom order and delivery was on time!

Date of experience: May 8, 2022
Washington
1 review
0 helpful votes
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Large custom grill cover
May 8, 2022

Custom sizing was easy. It took a few conversations back and forth to get the final design. But everything was easy and they provided great drawings with measurements to ensure it was right.

Date of experience: May 7, 2022
Illinois
1 review
0 helpful votes
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Great product
May 8, 2022

Super easy to order! Covers fit perfectly. I am very happy with my purchase

Date of experience: May 7, 2022
Oklahoma
1 review
0 helpful votes
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GREAT SERVICE AND RESULTS
May 7, 2022

WHILE MEASURING AND RELAYING DETAILS TAKES EFFORT, THE RESULTS TO HAVE TIGHTLY FITTING HIGH QUALITY COVERS IS CERTAINLY WORTH IT. ALL 14 COVERS FITTED PERFECTLY.

Date of experience: May 7, 2022
Texas
1 review
0 helpful votes
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A lot goes into making things custom... and having it fit perfectly. I appreciated the interactive work and confirmation that went into the design phase so that it really did fit perfectly on my sectional. I am really impressed.

Date of experience: May 7, 2022
Utah
1 review
0 helpful votes
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Great Price and good quality
May 7, 2022

Very easy to order, good quality. My entire experience was great.

Date of experience: May 6, 2022
Rhode Island
1 review
0 helpful votes
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We are so pleased with our outdoor cushion covers. Well made and quick delivery! Such a great deal for the price.

Date of experience: May 6, 2022