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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,066
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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Connecticut
1 review
0 helpful votes
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Great product and good service
May 9, 2022

Very reliable company with a great product. Everything came as ordered in the correct sizes.

Date of experience: May 9, 2022
Canada
1 review
0 helpful votes
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Top notch quality
May 9, 2022

I used to sew a lot, but I could never handle this with my baby machine or produce the excellent finished product.

Date of experience: May 8, 2022
New York
1 review
0 helpful votes
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Custom seat cover size
May 9, 2022

Only confusion was where the straps would be located. Marking front or back on illustration would have made it better as I apparently picked the side unknowingly but still able to flip cushion sideways during bad weather.
Easy navigation to decide what was needed to pick sizes. Fit exactly as expected.

Date of experience: May 8, 2022
New York
1 review
0 helpful votes
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Great Cover
May 8, 2022

I needed a new cover for my wide boat seat. I sent dimensions and a picture. I received my new cover quickly and it fit great.

Date of experience: May 8, 2022
Oregon
2 reviews
0 helpful votes
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Quality and fit were amazing
May 8, 2022

Great site excellent value. You undersold your product which is rare

Date of experience: May 8, 2022
Illinois
1 review
0 helpful votes
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Church bench pad
May 8, 2022

Good response from provider re: discount code. I am very happy with the pad and cover. It fits perfectly. My order was received in the time frame promised.

Date of experience: May 8, 2022
Maryland
1 review
0 helpful votes
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Revie
May 8, 2022
Updated review

Do you original cushions that I received or incorrect. I contacted the company and have since received new cushions.

Date of experience: May 8, 2022

So far so good
March 23, 2022
Previous review

So far so good

Date of experience: March 23, 2022
Montana
1 review
0 helpful votes
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Quick and easy!
May 8, 2022

Super easy to custom order and delivery was on time!

Date of experience: May 8, 2022
Washington
1 review
0 helpful votes
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Large custom grill cover
May 8, 2022

Custom sizing was easy. It took a few conversations back and forth to get the final design. But everything was easy and they provided great drawings with measurements to ensure it was right.

Date of experience: May 7, 2022
Illinois
1 review
0 helpful votes
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Great product
May 8, 2022

Super easy to order! Covers fit perfectly. I am very happy with my purchase

Date of experience: May 7, 2022
Oklahoma
1 review
0 helpful votes
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GREAT SERVICE AND RESULTS
May 7, 2022

WHILE MEASURING AND RELAYING DETAILS TAKES EFFORT, THE RESULTS TO HAVE TIGHTLY FITTING HIGH QUALITY COVERS IS CERTAINLY WORTH IT. ALL 14 COVERS FITTED PERFECTLY.

Date of experience: May 7, 2022
Texas
1 review
0 helpful votes
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A lot goes into making things custom... and having it fit perfectly. I appreciated the interactive work and confirmation that went into the design phase so that it really did fit perfectly on my sectional. I am really impressed.

Date of experience: May 7, 2022
Utah
1 review
0 helpful votes
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Great Price and good quality
May 7, 2022

Very easy to order, good quality. My entire experience was great.

Date of experience: May 6, 2022
Rhode Island
1 review
0 helpful votes
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We are so pleased with our outdoor cushion covers. Well made and quick delivery! Such a great deal for the price.

Date of experience: May 6, 2022
Ohio
1 review
0 helpful votes
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3 bench cushion covers.
May 7, 2022

I gave the measurements I needed and received exactly what I ordered. Very high quality material and zippers. I will definitely order from this company again.

Date of experience: May 6, 2022
Colorado
1 review
0 helpful votes
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Works perfectly
May 6, 2022

Special ordered a cover for an outdoor table. It works perfect and matches the cover we had made for our fire pit.

Date of experience: May 6, 2022
Illinois
1 review
0 helpful votes
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TV Cover
May 6, 2022

Product shipped and arrived promptly. Satisfied overall with cover, although TV depth measurement I provided with tolerance listed, the cover made and arrived with larger depth than necessary. I had to make accommodations for this.

Date of experience: May 5, 2022
South Carolina
1 review
0 helpful votes
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I Recommend to everyone.
May 5, 2022

Never have a problem, they send a final draft of your product with dimensions to make sure that's what you want. They use the best grades of fabric and have so many options. Please never go out of business.

Date of experience: May 5, 2022
Maryland
1 review
0 helpful votes
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A+ 5 STARS
May 5, 2022

I am so impressed with this company. I had 10 outdoor cushion covers made to replace my faded ones. The quality of the material, stitching and zippers were more than I expected. I priced the covers with 2 local companies and they wanted over $1,000. This company did them for under $200.

Then I had them make a plastic cover for the outdoor sectional set. They followed up with me on the measurements because something just didn't seem correct. Thy were right. My one measurement was wrong. The cover was thick, not some flimsy material. I was supposed to get the shipment around the 12-24th and it arrived on the 7th (WOW).

I will use them again for a firepit and grill cover in the future. Thank you so much for the great service and quality product!

Charlie

Date of experience: May 5, 2022
Maryland
1 review
0 helpful votes
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I ordered 2 covers. After I received the order confirmation, I got updates stating that the price doubled due to a change in measurements. I had not changed anything. I the noted that other items were added to my oder which I had not selected or authorized. It took days to get a hold of anyone. You cannot respond to the email notification as that is not a valid address. The customer service telephone number will have you on hold for hours (no exaggeration as I left it on speaker and ran errands). The chat function is operated by bots. Unfortunately, this took days and hours to resolve. Not worth any savings. I finally disputed my charge with my credit card. And eventually got hold of a human being and cancelled my order with an overseas service rep who was very polite and kind. It's a shame. Maybe the products are lovely. I would not know as I could not bear the idea of anything else going awry.

Date of experience: May 5, 2022
Veeni M. — Covers & All USA Rep
over a year old

Hi Charlotte, we sincerely apologize for the inconvenience this has caused you. We value our customers' time, and this should not have happened. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue. As per the latest update, we can check the issue is now resolved. Feel free to contact our 24 X 7 call or chat helplines in case of further assistance.