On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good stuff and product was exactly what i ordered and was delivered quickly.
I ORDERED PATIO CHAIR CUSHION COVERS. THEY ARRIVED QUICKLY AND THE COLOR WAS PERFECT. THE COVERS ARE SLIGHTLY BIGGER THAN MY CUSHION, HOWEVER THAT WAS MY FAULT AS I MEASURED INCORRECTLY. I ALSO MESSED UP ON THE ZIPPER PLACEMENT, AGAIN MY FAULT. THE CUSHIONS LOOK GREAT AND I AM VERY PLEASED. I CHOSE THE NAVY COLOR AND ITS A DEEP NAVY, GOOD QUALITY
Seems their existence has vaporized. Purchased a custom industrial tarp 18 months ago. Need to order another. Two days of a robo "phone que" system, get down to the 1st caller in que, and call gets dumped. Have used the "robot" chat on their site, and get robot responses. No "human" has returned my emails, called me back, nothing. Check their site, they have no "open hours" listed. They've vaporized, or business is really, really good that they can't follow up within two business days. Moving on to another source/supplier.
I was so excited to find your site for custom size covers. It fits great and is such great quality. Great value too.
Purchased a chaise cover from this company. When it arrived it was not anything like the dimensions I sent them. I called and asked to have it remade. I sent pictures of the cover sent. I now have emailed them 6 times and called them 5. When they recognize the number they disconnect the call. Immediately I stopped payment. DO NOT DEAL WITH THEM. They chose not to make the purchase right
Hi, Joyce. We are sorry to hear that the order did not turn out well and that you did not receive the level of service you expected. According to our records, there was no mention of the chaise on your order, nor was there an image of the chaise. We always encourage our customers to upload photos of the product and, if available, to include the model number of the item. Our team simply followed the measurements ordered: height 80", width 48", and depth 18". We see you've already opened a ticket for it via email. Our escalation team will review the issue and provide a resolution within 48 hours.
It is likely that all our representatives might be busy assisting other customers and would have failed to attempt to return your phone call or provide support over chat and email. While we make every effort to produce high-quality products and provide excellent customer service, we recognize that there is always room for improvement. We appreciate your feedback and assure you that it will be used to make your future experience positive.
The covers fit my cushions perfectly. The zippers made the covers easy to use.
I've ordered other covers for my patio and so far everything has been perfect for two years. Hoping the grill covers fits and last as long as my other purchases! Easy ordering and customer service.
Well done with good information about sizing and fitting
From the point of order to the delivery, top-notched service!
Love the interface, best for covers going to order a custom tarp as soon as I find where I put the measurements.
Online great! The best covers ever purchased from any company.
Very easy to place order. Everything that I needed to find in the cushions was displayed in the shapes and sizes, so it was very easy to order.
My package arrived damaged so I refused it at delivery. I have attempted to reach this vendor with 15 voice mails; 4 emails and long chats. They do not answer their phone or respond to email. Do not shop here - if you have any problem, you will not be able to reach them. On their phone system, you will be on hold for 15 minutes, only to have them come on the line and say they are not available.
Hello, Melody. It is our regret to hear that the order arrived damaged and that you had to reject the delivery. Our products are subject to quality checks and well packaged to ensure that no damage occurs during transit. However, it was damaged, which we sincerely regret. We checked with FedEx and it indicates that the order is being returned to us. It is likely that all our representatives are busy assisting customers like you and would have failed to attempt to return your phone call or provide support over chat and email. We see that you have already raised a ticket, and we will ensure that the issue will be resolved within 48 hours. Please do not hesitate to write back if you have any questions or concerns.
Super easy to order custom patio covers. Homeowners find it's a nightmare to find covers to fit one off furniture purchases. This site takes that pain away. Good choice of colors and waterproof/UV protected fabrics.
Easy to custom. Nice customer service. High quality. But for the waterproof, it's not 100% waterproof. On our patio pillows rain came, went through the covers because of the heavy rain. But the fabric quality is great. It's just the fact that the water from the rain came inside the covers that made us disappointed
We received our covers and they are very nice and fit perfectly!
Very reliable company with a great product. Everything came as ordered in the correct sizes.
I used to sew a lot, but I could never handle this with my baby machine or produce the excellent finished product.
Only confusion was where the straps would be located. Marking front or back on illustration would have made it better as I apparently picked the side unknowingly but still able to flip cushion sideways during bad weather.
Easy navigation to decide what was needed to pick sizes. Fit exactly as expected.
I needed a new cover for my wide boat seat. I sent dimensions and a picture. I received my new cover quickly and it fit great.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ed, we sincerely apologize for the inconvenience this has caused you. We value our customers' time, and this should not have happened. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue. We have arranged a callback from the concerned department to resolve this at the earliest.